Senior Office Administrator/Program Manager
Knoxville, Tennessee, Us
Performed day to day management of overall contract support operations involving successful management of highly visible, customer service oriented operations such as a badge and identification office. Required to provide specialized technical expertise, technical advice and counsel to to the contract staff and EPA security professionals.• Managed and supervised security aspects of current contract to include locks, keys and access control for 10 buildings occupied by the agency. • Oversaw the work of one assigned locksmith, one systems manager and four security specialists. Responded to urgent security requests initiated by the Security Operations Branch as assigned.• Conducted training, managed employee work schedules and priorities, balanced work between two badge offices. • Responsible for taking fingerprints, collecting customer information, database input, issuance of an identification badge and an access card, inventory of supplies, filing completed forms, and providing courteous and professional customer support. • Reviewed official identification documents (i.e. passport, birth certificates, naturalization documentation, etc.) to verify proper identification and citizenship.• Responsible for EPASS Card Management (HSPD-12) to include PIN resets, cancelling badges, certificate renewal, badge issuance, badge replacement, scheduling enrollment or issuance appointments.• Processed requests, updated the OASIS database, created new credentials, mailed credentials to the appropriate receiving office, and maintained all files and data on the past, present, and future credential program. Made numerous recommendations and improvements for this key enforcement program at the agency.