• Coaching clients with disabilities, providing support through job searches and transitions• Develop and update resumes, assist with applications, teach job search strategies• Provide guidance on resources, opportunities, and referrals for assistance to clients• Help clients develop and practice interviewing skills and professional networking techniques

• Managed cohort of 30-40 learners through learning and development phase and internship• 1:1 and group coaching on career, academic, and personal issues in a virtual environment• Designed and led workshops on soft/durable skills, internship preparation, and career development• Maintained 89% retention during Learning & Development phase, with KPI goal of 85%• Tracked, analyzed, and reported on student performance and experience data• Developed and nurtured relationships with corporate partners and corporate engagement colleagues

• Provided guidance, support, and onboarding to incoming students regarding academics• 1:1 and group advising support to new incoming students; course registration and scheduling• Created advising-related educational videos (script, narration, visuals, video editing)• Retention-focused outreach for returning/current students, including re-enrollment efforts

• Managed high-volume daily inbound and outbound calls, emails, and text messaging engagements • Engaged with corporate and nonprofit partners to understand their needs and business trends• Identified, sourced, screened, and interviewed candidates for mid-to-senior level roles• Researched markets and opportunities for effective job posting and engagement

• Led and developed a team of 4 full-time professional academic advisors• Served a caseload of 200+ students, providing exceptional service, support, and problem-solving, achieving >95% satisfaction ratings• Designed and implemented events and trainings for hundreds of attendees• Authored chat-bot to triage asynchronous online student-service inquiries

• Supported 300+ students using proactive outreach, communication, and education on policies, processes, software and resources (virtual and in-person)• Set KPIs for the academic advising program, and helped students reach their goals• Served 60+ students with disabilities, providing counseling, advocacy, and accessibility support• Developed faculty resources for accessibility education and information• Led trainings and workshops regarding advising and accessibility topics• Maintained at least 4.9/5.0 satisfaction rating every year• Selected by student population as “Staff Member of the Year” for 2019-2020• Created and advised a former foster youth campus community group• Recruited, screened, hired, trained administrative operational and direct-service staff• Served on multiple hiring committees for faculty and administrative roles

• Coached international student customers/clients seeking admission to U.S. dental programs• Facilitated virtual/video mock admissions interview sessions, provided personalized feedback and tips/techniques for improvement and reviewed resumes/CVs• Utilized online scheduling software, Slack, and YouTube video creation and channel management

• Increased retention to 83%, a 2-year 12% increase and the highest rate in 15 years, resulting in approximately $1,000,000 in additional revenue• Project managed the successful implementation of a coaching service for students• Developed surveys and focus groups to identify student melt and attrition risks• Designed and successfully executed a recruit-back campaign with stopped out students to engage and re-enroll them to continue their studies• Advised President’s cabinet on retention strategy and designed interventions• Created and advised a student-led group for former foster youth on campus

• Evaluated program & website utilization, services & effectiveness• Developed surveys to gather feedback from users• Created marketing and onboarding content

• Managed apartment community of 1,400 residents• Led community development efforts and strategy of my team• Supervised 2 graduate assistants and approximately 22 undergraduate employees• Counseled resident students regarding personal and academic issues• On-call crisis response and problem resolution• Full-cycle recruitment of hundreds of employees (including direct reports)• Chaired several search committees for full-time colleague-level staff roles• Participated in multiple campus-wide search committees, screening 100+ applications• Designed/created interview questions and processes, and evaluation rubrics

• Managed 2 dormitory buildings with 230+ residents• Developed community within residence halls, led program and activity creation• Supervised and coached approximately 16+ part-time employees• Led programmatic efforts within the hall, creating events, activities, and workshops• On-call crisis response and problem resolution• Full-cycle recruitment of hundreds of employees (including direct reports)• Designed group and individual interview processes and evaluation rubrics

• Successfully opened and managed a brand new, $14 million residential building• Managed community of 200+ residents• Led community development strategy and efforts of my team• Supervised 18+ part-time employees, including onboarding, training, and offboarding• On-call crisis response and problem resolution• Full-cycle recruitment of dozens of staff members• Participated on multiple search committees for colleague or higher roles

• Provided comprehensive client support through weekly visits, needs assessments, case plans, and referrals• Evaluated and trained adoptive families, and counseled adoptive children and prospective parents• Testified during court hearings and trials regarding client families’ progress on case plans• Facilitated and supervised court-ordered visitations of children and families• Served in 24/7 on-call crisis-response duty rotation for foster families

• Provided comprehensive client support through weekly visits, needs assessments, case plans, and referrals• Testified during court hearings and trials regarding client families’ progress on case plans• Facilitated and supervised court-ordered visitations of children and families• Served in 24/7 on-call crisis-response duty rotation for foster families

• Managed 7 building community with 450+ residents• Negotiated and Directed the largest-ever summer conference, generating revenue of over $150,000• Hired, trained, and supervised summer maintenance crew• On-call crisis response and problem resolution