Mike Panaro Email and Phone Number
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Driven by focus on people, product, and process. Highly adaptable. Excels under pressure. Able to moderate tone and presentation style to effectively communicate complex concepts and issues across different audiences. Thrives in a team environment, adopting a leadership role or participating as a supporting player as called for by the situation. Collaborative. Welcomes constructive criticism. Enjoys tackling challenging business problems and putting in the work needed to reach a consensus on the solution. Servant leader. Successfully mediates conflict and negotiates issue resolution. Honest, consistent and transparent management style that puts employee well-being on par with customer outcomes. True believer that you need to have fully committed employees to build a world-class service organization. Defined Contribution Recordkeeping and Administration | Operations Management | Project Management | Product Development | Relationship Management | Vendor Management | Financial Management | Business Analysis | Process and Workflow Development | Change Management| Process Re-Engineering| Data Mining and Analytics | Cost and Risk Management
Infosys
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Principal ConsultantInfosys Dec 2020 - PresentBangalore, Karnataka, InProduct Manager/Owner, Program Manager, Project Manager, and Senior Business Analyst supporting client management and development activities.Partner with clients to proactively analyze existing system flows and data requirements. Review known process gaps and audit findings and ensure they are addressed in the to be state model. Actively socialize in process work with subject matter experts for feedback used to refine the product vision. Create process and data flow diagrams to identify non-value-added effort and promote lean operations. Draft technology focused requirements needed to build the architectural runway for new capabilities. Write business requirements in the form of user stories to focus and drive system development effort.
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PrincipalMdpai, Llc Jan 2018 - Dec 2020Product Management, Project Management, Business Analysis. Create artifacts required to execute the development work, including; business requirement documents, data & process flow diagrams, mind maps, system context diagrams, agile user stories, and end user test cases & execution plans. Perform business and gap analysis. Participate in and lead Agile ceremonies. Provide input on digital interface design and user experience. Support Agile, Waterfall, and hybrid development environments.Implement best practices and well defined standard work. Streamline workflows, reduce risk and help drive increased automation. Compile data, analyze & interpret results, present conclusions and recommendations.
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Program / Operations Director, Retirement OperationsVoya Financial Mar 2006 - Dec 2017New York, Ny, UsDirected team of employees and consultants, located primarily across 3 US metro regions, and 2 sites in India. Group supported complete end to end transaction processing for Voya's Institutional Plan Services business of more than 2.5 million participants in over 1,500 individual plans holding greater than $150 billion in assets. Leveraged Continuous Improvement (CI) to drive service/product enhancements and solve long standing business challenges. Served as Product Manager/Owner and SME in hybrid Agile/Waterfall developments. -
Senior Business AnalystAxis Technology, Llc Jun 2005 - Mar 2006Boston, Ma, UsMember of project team that analyzed the account opening processes of Bank of America's 5 primary lines of business within the Global Wealth & Investment Management division as they pertained to the anti-money laundering (AML) provisions of the USA Patriot Act. Following a Lean Six Sigma approach, team recommended updates to processes and applications that would streamline, standardize and reduce the risk associated with customer on-boarding. -
Vice PresidentGoldk Inc Oct 2003 - Jun 2005UsVenture-funded company whose mission was to provide a cost-effective, intuitive, web based self-servicing platform to small and micro-market companies allowing them to offer 401K plans to their employees. Primary responsibility was leading an operations team of retirement specialists and offshore resources, coordinating all facets of defined contribution plan processing. Drove decision to leverage CRM system (salesforce.com) to manage processing workflow, which resulted in operational transparency, increased accountability and an improved customer experience. Lead the wind down of business operations at the Waltham, MA location when the business was sold. -
Project Manager, Senior Business Analyst, & Product OwnerMdp Associates, Inc. Jan 2002 - Sep 2003Reviewed and assessed the existing business continuity/disaster recovery plans for the Florida College Savings program.The plan encompassed all facets of the business, including key vendors. Identified gaps and requiredremediation. As part of the final deliverable, presented phased approach for moving current operation to browser-based systems architecture. The plan was notable for risk reduction and improved management/portability of the application.
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Director Of Operations & System Development, Schoolhouse Capital Llc, State Street Global AdvisorsState Street Feb 2000 - Dec 2001Boston, Massachusetts, UsGuided design and building of the systems and service components, processing roles and related administrative workflows for Schoolhouse Capital LLC, State Street’s College Savings (529) Plan product, all while adhering to a rigid project time table. Once live managed daily plan operations for the State of New Mexico College Savings program and various private labeled 529 plan offerings for investment firms such as Prudential. Work with brokerage houses required building support for multiple classes of shares as well as commission payments. -
Vice President, State Street Solutions, State Street Global AdvisorsState Street Sep 1995 - Feb 2000Boston, Massachusetts, UsHeaded conception, development, and implementation of operational infrastructure that supported State Street's mid-market defined contribution and defined benefit product when the decision was made to move recordkeeping and administration in house, Established and documented operations internal controls and safeguards, created processor roles and responsibilities, established functional teams and managed and coached staff responsible for all aspects of day to day plan operations.
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Relationship Manager, State Street Solutions, State Street Global AdvisorsState Street Aug 1994 - Sep 1995Boston, Massachusetts, UsClient Relationship Manager for ten clients with assets between $50 and $150 million. Led weekly client status/development calls and quarterly program update meetings, held at the client site. Participated in sales calls and managed new business implementation of assigned clients. Set conversion plan, interfaced with the client’s former recordkeeper and administrator to reconcile account data and set up new accounts and related plan rules on the new recordkeeping system. Established investment-mapping strategies for asset transfers. Business was run on Trac2000 with BFDS as record-keeper and Trust Consultants as plan administrator.
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Account Manager, Benefit Plan ServicesState Street Dec 1991 - Aug 1994Boston, Massachusetts, UsSenior Account Manager responsible for administration on some of State Street’s largest defined benefit and defined contribution plan relationships, including AMOCO and GE Capital. Responsible for processing plan contributions, transfers, distributions, and loans.
Mike Panaro Skills
Mike Panaro Education Details
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Bentley University - Mccallum Graduate School Of BusinessFinance -
Northeastern UniversityPolitical Science
Frequently Asked Questions about Mike Panaro
What company does Mike Panaro work for?
Mike Panaro works for Infosys
What is Mike Panaro's role at the current company?
Mike Panaro's current role is Retirement Services | Project Management | Product Management| Program Management | Operations Management | Continuous Improvement | Lean Process Management| |Operating Risk Reduction.
What is Mike Panaro's email address?
Mike Panaro's email address is mi****@****oya.com
What is Mike Panaro's direct phone number?
Mike Panaro's direct phone number is +121230*****
What schools did Mike Panaro attend?
Mike Panaro attended Bentley University - Mccallum Graduate School Of Business, Northeastern University.
What skills is Mike Panaro known for?
Mike Panaro has skills like Risk Management, Mutual Funds, Financial Services, Leadership, Business Analysis, Relationship Management, 401k, Business Process Improvement, Vendor Management, Investments, Process Improvement, Business Process.
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