Mike Parchinski Email & Phone Number

• Successful customer service in communicating accurate information and includes active listening.• Providing ongoing cross-training opportunities for staff to maximize their versatility and effectiveness.• Took initiative in writing proactive work safety document for managers to review.- spoke directly with managers and showed them potentially unsafe work areas Result: significantly decrease chance of worker injury by removing work hazards. Example: 8 foot high product shelf holding 500+ pounds firmly secured against wall to prevent falling over.

• The reviews of 25+ scholarly, scientific publications and SAGE Reference Online specialized database are descriptive, factual, and include examples of critical comments covering useful features and suggestions on how format may be improved for information content. • Completed reviews added to online ARBAonline website for customers to read and determine specific reference publications needed to keep library collection up-to-date.- no review has been returned for revision.

• Repaired lose book bindings and pages so books are available to individuals for reading. • Replaced damaged book covers with new Mylar plastic sheet to prevent physical deterioration.- library saves money because they do not need to purchase new copies of books

• Downloaded OCLC Connexion (Online Computer Library Center) files into library’s Aleph Integrated Library System database. Input new publications into catalog using Machine-Readable Cataloging (MARC) format. • Provided reference service to students. Activities include: - open ended questions to clarify information needs- topic search and find in databases such as ProQuest, LexisNexis, and JSTOR - end dialogue with offering further assistance as required• Organized 100+ Interlibrary Loan (ILL) request forms from Purchase students and forms received from other academic schools. Entered info into ILLiad (InterLibrary Loan internet accessible database). Tracked and updated order status until transaction completed.* internship is a part of MLS program at Southern Connecticut State University

• Defined and managed project on organizing and updating information in 351 Standard Operation Procedures (SOPs) pertaining to allied health sciences and Microsoft Office applications (created 204 new SOP versions and deleted 147 existing versions). • Placed new SOPs in a central depository, filed logically, and tagged appropriately for employees to access and use. Result: prior to project, IT workers assisted individuals with SOP procedures but now available to provide other needed services • Used Microsoft Word, Excel, and PowerPoint and also Printkey-Pro (screen capture program) for project.

• Used Specialized Applications and Programs (SAP; including Microsoft Access database and Excel spreadsheets) to:- accurately input 100+ weekly orders and track life-cycle to completion- add personal action taken on delayed orders for internal departments to read and resolve delay - create reports for management and sales team to review, such as sales volume Result: Increased number of orders finished before pre-set completion date.• Escalated delayed orders to management to resolve issue(s) and meet pre-established customer due date; enter activities done into ERP for many departments to view status of order completion and follow-up.• Member of newly created group that used High Performance Computing (HPC) strategy to define and implement new order processing procedures for 3+ internal departments that:- decreased worker time and operation cost for installing products and services - increased client satisfaction and number of new orders• Participated in SIS weekly conference calls and provide feedback on possible reasons for order delay, suggest and try new ways to resolve hindrance, and update group on outcome. Result: ongoing effort to complete jobs faster and in less time.

Bs, Environmental Science

Ms, Environmental Science

Mls, Library Science

Activities and Societies: • Association of Connecticut Library Boards Scholarship recipient.