Mike Patterson Ii Email & Phone Number

Rocklin, California, United States

Folsom, California, United States

• Contingent employee for Intel Corporation under Engineering Computing Department• Provide client/server support for Datacenters and Labs (~10,000 systems in 4 datacenters)• Support multiple operating systems (Windows/Linux) using various vendor hardware’s (HP/IBM/SuperMicro/Dell/Quanta)• Supporting customers via email, phone, IM, and remote connection using RDP or management port (BMC/ILO)• Handle daily work requests and incidents using Service Now ticketing… Show more • Contingent employee for Intel Corporation under Engineering Computing Department• Provide client/server support for Datacenters and Labs (~10,000 systems in 4 datacenters)• Support multiple operating systems (Windows/Linux) using various vendor hardware’s (HP/IBM/SuperMicro/Dell/Quanta)• Supporting customers via email, phone, IM, and remote connection using RDP or management port (BMC/ILO)• Handle daily work requests and incidents using Service Now ticketing system• Build, configure, and deploy Windows/Linux on desktops, servers, and laptops• Prioritize, identify, troubleshoot, and resolve hardware/software failures on all servers• Coordinate location, power, and network for new server landings in Data Center as well as EOL the old systems• Asset management and auditing of all datacenter equipment• Working knowledge of Active Directory Services• Utilize remote applications/services to manage, troubleshoot, and build servers remotely• Server Virtualization using Hyper-V or Oracle VirtualBox• Develop documentation on system implementation and troubleshooting procedures • Present daily status updates on projects and tasks to customers, leads, and managers• Training new team members and customers on current processes and procedures• Backup and Recovery using NetBackup 8.1 on multiple Quantum/HP Library’s (LTO6) and disk to disk using Veritas Appliances and/or JBOD's• Tape management and tracking Show less

Roseville, California

Provided computer monitoring and support either remotely or onsite. Diagnosed, tested, upgraded and/or repaired all computer equipment (Computers, Servers, Firewalls, Switches and Routers) for resale

San Francisco Bay Area