Mike Pavia Email & Phone Number

Canada

Responsible for • product life cycle managment from product introduction to end of life• the development of promotions desgined to increase unit, revenue and profit beyond stasis projections• the development of pricing models which are in line with strategic intiatives for both hardware and software offerings• market analysis and projections for the Production Print portfolio• leading the development of the Strategic Plan for the Production Print portfolio• the creation of a cross departmental, Marketing lead, Project Plan for the Production Print vertical• educating the field on hardware features, advantages• educating the field with competitive intelligence regarding equipment and strategy• providing direction on the value of third party partnerships• seeking partners to bridge gaps in the solutions offering• leading the development of, and participate in trade shows• developing collateral for the Canadian market• providing direction on RFP/RFQ requirements• developing sales oriented presentation materials

Communication• Interfaced with clients to determine best fit solutions to offer• Effectively lead equipment/solution demonstrations for product line• Provided technical/application support to end-users on site and over the phone• Provided technical/application support to co-workers, in-house and in the field• Responsible for end user training on all pro level equipment• Provided front line customer service when required for problem resolutionLeadership• Effectively mentored peers enabling them to enter the field quickly• Coached sales representatives on presentation skills and tools for sales effectiveness• Instrumental in all equipment training for peers as well as clients• Responsible for training sales representatives on new product feature sets and market positioning• Directed resolution path on application and service related field issue escalations• Mentored the Graphics Division sales team on industry expectations and needs - focussed attention on value drivers• Mediated resolution between disgruntled clients and service teamTechnical• Found solutions to long standing software/driver application issues• Developed solutions/workarounds for RIP related "bugs"• Stabilized and corrected issues regarding colour matching between 2 digital presses and Creo RIPs for a high profile publisher• Produced print samples from all equipment, where required provided press matching colour proofs• Worked with client IT departments on best practices regarding RIP integration• Worked with client CRDs to develop cost effective alternatives to workflow solutions Extras• Participated in new-higher panel interviews, advised on suitability• Participated in trade shows - Print Ontario, Graphics Canada

Communication• Interfaced with clients to communicate their ideas into final art• Consultant on all equipment purchases; translate technical specifications for laymen• Provided technical support; both in-house and client based• Responsible for execution of client and press approvals• Provided front line customer service when required• Developed database to control billing, inventory and job docketsLeadership• Effectively mentored peers enabling them to develop their software and prepress skills set• Instrumental in all equipment training• Actively lead brainstorming during support meetings• Directed resolution path on all press/prepress issues• Controlled IT decisions and implementation• Supervised and controlled print productionTechnical• Responsible for colour correction, calibration and matching; process and spot colour applications• Developed pdf based prepress workflow for both CMYK and Spot applications for KBA-digital’s 74Karat offset press• Responsible for daily administration of company network• Outfitted office space with wiring, network ports, internet router and hubExtras• Responsible for interviewing and providing input on potential new employees in the graphics department• Cataloguing and maintaining of files• Provide occasional support for estimating and billing

Involved with digital art creation for a variety of clients on a contract basis

Fine Arts

Astronomy And Physics