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@centralrestaurant.com
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Michael Derosa is listed as IT Director and project leader delivering teams and technology that save on costs, optimize customer service, and increase revenue. Specializations include CRM and E-Commerce. at AbbVie, based in Greater Indianapolis, United States, United States. AeroLeads shows a work email signal at centralrestaurant.com and a matched LinkedIn profile for Michael Derosa.
Michael Derosa previously worked as Senior Information Technology Program Manager at Abbvie and Director of Technology, eCommerce at Central Restaurant Products. Michael Derosa holds Bscee, Computer And Electrical Engineering from Purdue University.
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I have over three decades of experience delivering software and infrastructure solutions to business needs with emphasis in Customer Relationship Management and E-Commerce. For example, I formed teams and executed projects to introduce intelligence-based client relationships and efficient customer self-service to a division of a Fortune 100 company.While fulfilling a series of contract assignments in several organizations, I complemented my multi-platform toolset expertise with similarly broad knowledge of different industries (e.g., insurance, pharma, facility supplies, education) and their distinct challenges.My accomplishments include but are not limited to:* A decade as a hands-on software engineer using both Microsoft and UNIX-based technologies.* Delivery of technology solutions for both small businesses and Fortune 500 companies.* PMP and Agile Scrum certifications; project execution via Agile, waterfall, or a hybrid of both.* 3 years delivering staff, budgets and technology as the head of an entire IT division. * Formation, growth and management of over a dozen technical teams and over 400 successful projects.Please contact me if you'd like to learn more about how I could use my skills to efficiently improve your customer adoption and retention rates through leveraging technology.
Listed skills include Visio, Business Analysis, Project Management, Process Improvement, and 29 others.
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North Chicago, Illinois, US
Coordination of projects, procurements and communication toward the assembly of high-performance computing clusters for genomics researchers and other data scientists.Leadership of select software development projects that leverage AI to facilitate Regulatory Affairs staff interactions with health authorities and the general public.
Indianapolis, IN, US
Formation and leadership of 3 cross-functional engineering teams and projects producing over $200 million in annual food service and small business equipment sales derived from 4 B2C/B2B websites and Salesforce CRM for 85 sales reps. Reported to the Vice President of Information Technology.
Indianapolis, Indiana, US
Execution of initiatives that upgraded the agency’s software infrastructure, improved its vital records system integrity, and recouped millions of dollars in administrative costs incurred at free COVID-19 vaccination events. Online services provided via a secure web portal available to over 7 million state residents in 92 counties. Reported to the CIO.
Indianapolis, IN, US
Delivery of an IT roadmap to enable expansion of the business from a three-person financing agency to a 300-person leasing and financing enterprise. Reported to the CFO.
IT project management, staff management, and operations management services to several Fortune 500 companies. Voluntary assignment moves to broaden wisdom of industries and best practices. Clients included:CVS Caremark (2012, 2015, 2016-2017) - Medicaid and PBM customer service application developmentAbbVie (2013-2015) - facilities engineering system.
New York, NY, US
Leadership of iterative feature development and Tier 3 technical support for a Treasury Services web portal supporting 135,000 global clients and $10 trillion in assets.
Deerfield, IL, US
Introduction of up-selling, cross-selling and client visit scheduling capabilities via CRM system development and support for 300 sales reps and account managers across 4 business lines; managed care, pharmacy benefit management (PBM), home care and specialty pharmacy.
Deerfield, IL, US
Identification, prioritization, and delivery of the e-commerce, intranet, and contact center development efforts to fulfill managed care, PBM, home care and specialty pharmacy needs with technology solutions. Hired and coached a junior-level manager for each team.
Deerfield, IL, US
Established reliable service level agreements (SLAs) to meet business needs by restructuring a single group of software engineers into 3 dedicated teams providing e-commerce, contact center, and intranet systems to Walgreens Health Services, a healthcare division with $1B in annual revenue. Management of annual budgets, leadership of E-Commerce, Intranet.
Deerfield, IL, US
Introduced a health assessment database application used by pharmacists in a pilot program for in-store healthcare clinics.Introduced CRM to the PBM business through delivery of a custom web application that stored information on clients and business relationships, including client-specific custom contract clauses.
Torrance, CA, US
Institution of reliable support through rotation of on-call personnel and a one-stop-shop e-mail address for simple, trackable communication with internal customers.Oversight of all development projects on an integrated multi-platform Consumer Packaged Goods client data order entry system.
Hardware troubleshooting and software development for 15 nationwide laboratories responsible for testing and reporting chemical compositions of ground and water samples.
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Michael Derosa works for AbbVie.
Michael Derosa is listed as IT Director and project leader delivering teams and technology that save on costs, optimize customer service, and increase revenue. Specializations include CRM and E-Commerce. at AbbVie.
AeroLeads has found 2 work email signals at @centralrestaurant.com for Michael Derosa at AbbVie.
Michael Derosa is based in Greater Indianapolis, United States, United States while working with AbbVie.
Michael Derosa has worked for Abbvie, Central Restaurant Products, Indiana Department Of Health, 19Th Capital Group, and Freelance.
You can use AeroLeads to view verified contact signals for Michael Derosa at AbbVie, including work email, phone, and LinkedIn data when available.
Michael Derosa holds Bscee, Computer And Electrical Engineering from Purdue University.
Michael Derosa is listed with skills including Visio, Business Analysis, Project Management, Process Improvement, Crm, Databases, Program Management, and Oracle.
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