Mike Peppou Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

Sydney

Sydney, Australia

Led the transformation of Starlight’s systems and processes from myriad legacy systems to leading-edge data-driven 100% cloud architecture based on Salesforce Sales Cloud and Marketing Cloud. The strength of Starlight’s cloud-based platform and skilled internal team has enabled innovative automation of myriad processes as diverse as donation management, program delivery, volunteer management and event management, vastly improving stakeholder and internal team experience.

Sydney, Australia

I have led the introduction of national CRM and Business Intelligence practices across 13 federated sales divisions and 4 contact centres covering most of News Limited’s advertising sales. This has included being the business lead in multiple successful technology and business improvement projects, including a major upgrade and relaunch of the legacy Siebel system. I have introduced new practices including sales pipeline, forecasting, customer lifecycle management and acquisition… Show more I have led the introduction of national CRM and Business Intelligence practices across 13 federated sales divisions and 4 contact centres covering most of News Limited’s advertising sales. This has included being the business lead in multiple successful technology and business improvement projects, including a major upgrade and relaunch of the legacy Siebel system. I have introduced new practices including sales pipeline, forecasting, customer lifecycle management and acquisition campaign with associated business intelligence and data quality steams.My biggest challenge and achievement at News has been to introduce nationally consistent practices in a diverse and federated organization, with minimal centralized control. Show less

• Prime responsibility for the successful introduction of Siebel Customer Relationship Management (CRM) into Optus Business; Wholesale and Small Business.• Development of strategy and roadmap.• Successful development and presentation of multiple business cases.• Integrated technology, process and data into a solution that has redefined many core processes• Recruited and managed a highly-regarded business support team.• Led a larger cross-divisional ‘virtual team’ that… Show more • Prime responsibility for the successful introduction of Siebel Customer Relationship Management (CRM) into Optus Business; Wholesale and Small Business.• Development of strategy and roadmap.• Successful development and presentation of multiple business cases.• Integrated technology, process and data into a solution that has redefined many core processes• Recruited and managed a highly-regarded business support team.• Led a larger cross-divisional ‘virtual team’ that supported the development and management of the solution Show less

Reporting to the Managing Director, this was broad-based role in a small software company developing new business from existing clients and winning new clients in CRM and software services.

Sydney, Australia

The primary role was as a Solutions Consultant, then later a Channel Account Manager. However, due to the rapidly changing market as the internet emerged, the role was actually as much focused on development of and commercialisation of new-generation eBusiness products. This included application hosting, web hosting, website development and transaction services.