Michael Girard Email & Phone Number

Detroit, Mi, Us

Herndon, Va, Us

As the leading provider of small business and enterprise software for project-based businesses, we strive to deliver solutions that enable superior project and financial intelligence, management, and collaboration.• Led onboarding process for new customers by conducting thorough requirement analysis and creatively configuring solutions to meet their specific needs.• Managed end-to-end implementation for new clients, ensuring seamless integration of software solutions.• Conducted training sessions and Q&A meetings with customers and key stakeholders to empower them to independently utilize the software.• Proactively managed project tasks and requirements for multiple customers, ensuring successful onboarding processes and high levels of customer satisfaction.

San Francisco, Ca, Us

CoderPad is a technical interview platform for leading development teams. It enables a quick, accurate read on software engineers’ skills.• Spearheaded management of a portfolio of 150 SMB customers, resulting in elevated customer satisfaction levels.• Provided regular updates to customers on account metrics and delivered actionable insights to enhance their standing.• Developed and nurtured relationships with key decision-makers of target accounts through consistent daily outreach efforts, resulting in a surge of qualified leads.• Successfully qualified over 10 inbound leads per week to gain a deep understanding of their goals and needs, leading to a substantial 30% increase in lead conversion rate.

San Francisco, California, Us

CodeSignal is the leading technical interview and assessment solution, helping companies identify candidates with the right skills.• Converted inbound leads into qualified opportunities by actively listening and uncovering business needs.• Collaborated on deal strategy, territory analysis, and pipeline growth leading to an increase in closed deals.• Identified areas for improvement in the sales process resulting in increased conversion rates.• Identified new and existing competition to develop targeted messaging for specific pain points.

Birmingham, Mi, Us

Shift Digital's comprehensive offering of technology, program management, and support services helps national brands and their local retailers get the most out of their digital marketing and sales initiatives.• Cultivated and maintained relationships with a dedicated group of 40+ automotive dealerships to boost revenue.• Increased web traffic by optimizing website design and user experience.• Oversaw tool implementation for all clients, ensuring timely completion of all deadlines.• Provided actionable insights from web analytics that led to a 20% increase in client satisfaction ratings.• Managed billing cases and minimized escalations through training and process enhancements for the Portland, San Francisco, and LA regions.

Royal Oak, Michigan, Us

Career Now Brands is a data-driven MarTech company delivering digital solutions to education enrollment and essential employment industries.• Orchestrated the creation, coordination, and scheduling of campaigns for clients across diverse marketing channels.• Enhanced campaign performance through strategic optimization and supported in the management of campaign accounts.• Collaborated with cross-functional departments to oversee creative revisions, analytics, and other assets to drive proactive expansion and enhancement of campaigns.