Mike Pham Email & Phone Number

Niagara, Ontario, Canada

Niagara, Ontario, Canada

Keep track of monthly, quarterly and yearly goalsWork with management to assess and improve processes and policiesMonitor and report on revenue and cash flowUphold and enforce company policiesTrain new hiresAddress employee complaints or performance issues as neededCheck in with employees regularly to determine satisfactionSchedule shiftsHelp management create the department’s budgetAddress customer issues and complaintsSchedule regular maintenance and cleaning of facilitiesMeet regularly with upper management to stay informed on company issuesOversee security of the facility

Niagara, Ontario, Canada

Auditing, balancing, and verifying daily revenue documentationManaging the hotel’s inventory of reservations, room assignments, and vacanciesGreeting guests, checking them into rooms, assisting with check-outs, and providing guests with important informationAnswering phones, scheduling wake-up calls, and assisting with reservation requestsResponding to guest inquiries, complaints, and concernsBalancing cash drawers, record errors, and reconcile receiptsPromoting hotel services and features

Niagara, Ontario, Canada

Register arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and change room reservations; Process telephone callsProvide information on hotel facilities and servicesProcess wake-up calls; Exchange foreign currencyProcess guests’ departures, calculate charges and receive payments

Ontario, Canada

Hotel and Restaurant Management Co-op (Diploma) 2018 - 2021- Computer Applications, Communication Foundations, Hospitality & Tourism Marketing, Hospitality Accounting I, CommSkills Professional, Dining Room Service, Japanese I, Tourism Technology, etc.

Canada

Serves customers by helping them select products.Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.Greets and receives customers in a welcoming manner.Responds to customers’questions.Directs customers by escorting them to racks and counters.Provides outstanding customer service.Documents sales by creating or updating customer profile records.Manages financial transactions.Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.Alerts management of potential security issues.Assists with inventory, including receiving and stocking merchandise.Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Ontario, Canada

I am responsible for the daily operations of a restaurant as well as its overall direction, profitability, and reputation.I determine my own tasks, my work can vary widely depending on my approach and the restaurant’s size.Coordinating analysis and planning of restaurant profitability and sales levels.Facilitating management and direction of all aspect of restaurant operations.Coordinated monitoring of stock levels and ordering supplies as required.Assisted in the planning and management of menus for restaurant operations.Admirable experience with techniques and methods of management for restaurantThorough knowledge of practices and procedures related to cash handlingFamiliarity with restaurant and customer service techniques and othersImmense ability to guide and train staff with restaurant practices

Niagara, Ontario, Canada

Performed daily food order, then checked invoice against charges and inventory received. Attention to detail was crucial to ensure that the best product was received and the restaurant was billed appropriately.Assisted General Manager with the planning and executing of achieving monthly labor and food cost goals. Accomplished this through efficient scheduling and minimal food waste.Responsible for customer satisfaction. Resolved hospitality issues as they occurred.Interviewed and screened potential employees, disciplined existing employees.

Lake Louise, Alberta, Canada

Answering telephone calls from guests seeking to make or cancel hotel reservations.Greeting arriving guests, assign rooms, issue keys, and collect guest payment and billing information.

St. Catharines, Ontario, Canada

• Assisting and greeting guests and making relationship with customers• Serving food and beverages

New Taipei City, Taiwan

Manager Assistant – Server – Beverage Sale on Cruise Ships (Aquarius and Dream Cruise)July 2015 – 2017Star Cruises Adventures (Guestrooms, casino, restaurants)• Assisting and greeting customers on cruise boat of 4000 passengers• Serving food and beverage in many types of operations• Provided administrative support to the local director, managed schedules/calendars and oversawevent logistics, and assisted to report payroll information for marketing and logistic staffs.• Assisted the selection division in screening resumes and shortlisted prospective employees forscheduling interviews.• Worked as an ambassador for F&B division.

Vietnam

• Making contact between customers and hotels• Selling contracts between hotels, restaurants (suppliers) and customers• Sell tour packages, hotel’s room and services through telephone and email• Creating a relationship with customers and making a new database of customers for the company

Vietnam

Provided administrative support to the local director, managed schedules/calendars and oversawevent logistics, and assisted to report payroll information for marketing and logistic staffs.• Supported Regional Sales Managers with ad hoc projects, including purchasing merchandise fordistribution to prospective clients/leads.• Manage travel and meeting arrangements including sourcing vendors for catering, booking hoteland transportation, accommodations and procuring visas for foreign travel.

Hospitality Administration/Management

Courses: Computer Applications, Communication Foundations, Hospitality & Tourism Marketing, Hospitality Accounting I, Comm Skills.

Bachelor'S Degree, Hospitality Administration/Management

Courses: Political theory, law, informatics facilities, knowledgebase, topical career orientation - hotel restaurant, financial.