Mike Pierce Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

Promoted to Administrative Specialist on 1/1/24

San Francisco, California, United States

San Francisco Bay Area

• Provide custom-painted finishes for clients, as well as consultations for painting projects, matching all customer preferences and specifications meticulously to support high levels of satisfaction.
• Manage all administrative and operational aspects of the business including creation of cost estimates, marketing efforts, licensure compliance, and bookkeeping to ensure accuracy of client and financial records.
• Communicate effectively with clients both in-person and remotely to manage all aspects of projects, including providing detailed estimates, delivering job status updates, processing payments, and confirming.
• Follow-up with clients after completion of projects to ensure satisfaction with completed work and finalize any outstanding payments and documentation.

479 Castro Street, San Francisco, CA 94114

• Served as point of contact for customers in-store, greeting them in a professional and friendly manner, providing advice on a wide range of products, and accurately addressing all questions and concerns.
• Executed custom product orders for customers in a timely manner, ensuring that all specifications were followed closely to support satisfaction and customer loyalty.
• Prepared weekly customer reports to fulfill submitted orders, alerting buyers of any quantity discrepancies and troubleshooting problems as necessary to support accuracy and quick resolution of potential issues.
• Maintained a professional and engaging environment within the store, ensuring merchandise was restocked and regularly rotated to allow for displaying of new and unique items to support sales and marketing efforts.
• Took initiative to create samples of specialty items as marketing aids, allowing customers to better envision how products would appear after final completion of projects.
• Achieved a 43% increase in sales within the first 6 months of role by implementing, and training other store representatives in, effective sales and marketing techniques.

• Handled all administrative and operational aspects of a residential maintenance and cleaning business, providing high-end, customized service to meet customer needs and support satisfaction with services rendered.
• Communicated effectively with customers to provide comprehensive understanding of service offerings, schedule and coordinate service, process payments, and build relationships to foster customer loyalty.
• Coordinated services with other third-party contractors to help minimize cost and accomplish tasks for customers on schedule while keeping prices competitive.

San Francisco General Hospital

• Oversaw a wide array of administrative duties for department including managing complex calendars, scheduling and coordinating meetings and conferences, executing travel arrangement for department personnel, screening.