Michael Piland Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia, United States

Richmond, Virginia Area

“Get the most out of your ERP investment.”Our mission is to provide our customers with time and money-saving ERP add-on solutions. For over 35 years, STR Software has created products for ERP systems that have helped Fortune Global 500 companies and mid-size organizations automatically eliminate tasks and processes that reduce employee productivity. What can we do for your business? Our team of experts provides rapid assessment services to determine if our solutions can bring value to your organization. Whether it be document digitization and automation initiatives, data loading, database size and document management, or employee mobility solutions, STR Software helps modernize your business. We aim to provide customers with long-term solutions via our AventX product suite—building products, not promises.Connect with me to learn more about how our team can help grow your business. In the meantime, enjoy some of my favorite customer quotes.• “You’re one of our best vendors. The software does exactly what we need, and we never have any issue with it. I wish all our software was so dependable. Also, your support is the best. You always know what I’m looking for.”• “If the whole STR team is like Kyle, you should have more business than you can handle. Best supplier experience I have had in a long time, and I have had a lot of them.”• “All of the STR personnel are outstanding. Prompt, knowledgeable, courteous, and flexible. Truly a pleasure to work with a team that is a model in customer support that all companies should strive to provide.”

Richmond, Va

Managed the Support, Service Delivery, Customer Success and Information Technology needs of the organization. Directed, coached and mentored several groups of talented and motivated individuals within the Customer Success Team, Support and Service Delivery Teams. Our goal was to maximize the customer’s product investment and ensure renewal of annual support contract agreements. The teams provided technical support, onsite and offsite software implementation and project management services, software upgrade assistance, product training and education through webcasts and training programs, and a self-service web portal for 1000+ customer production and non-production software implementations.

Richmond, Virginia

Managed company revenue for new customer acquisition and retention by leading team of Sales Consultants, Customer Retention Managers, Sales Engineers and Product Managers where the goals were to achieve revenue goals by executing marketing and product strategy. Set product’s strategic direction, end of life strategy, and software release availability by working directly with partners and customers, creating product roadmaps, grooming and refining backlog, and training product managers. Managed a team of engineers who performed user acceptance testing and the creation and maintenance of product documentation. Managed strategic partnerships with suppliers, resellers, referral partners, and other third parties, i.e. Amazon AWS, Microsoft Silver, and Oracle Gold level partnerships.

Richmond, Virginia Area

Directed the information technology needs of the organization while managing the Technical Services and Sales Engineers. Managed on premise and cloud infrastructure for all production and non-production environments. This included firewall and security, storage servers, phone system, Exchange and Active Directory, SugarCRM, Office 365 Enterprise, VMware, Microsoft Azure, file and print servers, Oracle EBS and JD Edwards development and test environments, virtual and non-virtual Windows servers, HP-UX, Sun Solaris, Linux servers, 50 physical servers, 44 workstations and 115 virtual servers. The following outlines some of the project work accomplished during this time frame; * Server deployment to Amazon Web Services (EC2) and Microsoft Azure* Oracle Virtual Machine Deployment* Deployment of SharePoint as Company Intranet (WSS 3.0, SharePoint 2010, SharePoint Online)* Office 365 Enterprise E3 deployment* Exchange Server upgrades* Data center virtualization from physical to virtual (Hyper-V and VMware)* Confluence and JIRA software implementation and system administration* Disaster Recovery and Business Continuity Planning and Testing* Internally developed customer web-based support portal and knowledge center* Oracle EBS R12.2.2 to R12.2.5 upgrade, Oracle EBS installation, BIP Publisher Deployment

Richmond, Virginia Area

Managed team of engineers who provided support to international and domestic based Fortune 500 companies running company proprietary software that integrated with Oracle EBS, Oracle Database, SQL Server, PostgreSQL, Sun Solaris, HP-UX, HPe3000, AIX, Linux, WebLogic, and Tomcat technology stacks. Acted as the interim Sales Engineering Manager during this time. This involved managing the sales engineering staff and process, training new Sales Consultants, assisting the Sales Team in closing business opportunities by traveling onsite, creating and delivering product demonstrations, performing product presentations and webcasts, architecting solutions and determining technical integration/feasibility of customer and new sales prospect projects.

Richmond, Virginia Area

Responsible for selling products and services to customers. Worked directly with customers to enhance their use of the software to ensure customers were getting the most value out of the software.

Richmond, Virginia Area

Executive Training Program, Management / Executive Leadership

Executive Education recognizes the need for training and developing innovative leaders to compete in today’s unpredictable economy.

Bachelor Of Arts, Management Information Systems

The Management Information Systems (MIS) program at ECU integrates business and computing, providing students the skills to solve business.