Michael Piland Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia, United States

Richmond, Virginia Area

• “Get the most out of your ERP investment.”Our mission is to provide our customers with time and money-saving ERP add-on solutions. For over 35 years, STR Software has created products for ERP systems that have helped.
• “You’re one of our best vendors. The software does exactly what we need, and we never have any issue with it. I wish all our software was so dependable. Also, your support is the best. You always know what I’m looking.
• “If the whole STR team is like Kyle, you should have more business than you can handle. Best supplier experience I have had in a long time, and I have had a lot of them.”
• “All of the STR personnel are outstanding. Prompt, knowledgeable, courteous, and flexible. Truly a pleasure to work with a team that is a model in customer support that all companies should strive to provide.”

Richmond, VA

Managed the Support, Service Delivery, Customer Success and Information Technology needs of the organization. Directed, coached and mentored several groups of talented and motivated individuals within the Customer Success Team, Support and Service Delivery Teams. Our goal was to maximize the customer’s product investment and ensure renewal of annual.

Richmond, Virginia

Managed company revenue for new customer acquisition and retention by leading team of Sales Consultants, Customer Retention Managers, Sales Engineers and Product Managers where the goals were to achieve revenue goals by executing marketing and product strategy. Set product’s strategic direction, end of life strategy, and software release availability by.

Richmond, Virginia Area

Directed the information technology needs of the organization while managing the Technical Services and Sales Engineers. Managed on premise and cloud infrastructure for all production and non-production environments. This included firewall and security, storage servers, phone system, Exchange and Active Directory, SugarCRM, Office 365 Enterprise, VMware.

Richmond, Virginia Area

Managed team of engineers who provided support to international and domestic based Fortune 500 companies running company proprietary software that integrated with Oracle EBS, Oracle Database, SQL Server, PostgreSQL, Sun Solaris, HP-UX, HPe3000, AIX, Linux, WebLogic, and Tomcat technology stacks. Acted as the interim Sales Engineering Manager during this.

Richmond, Virginia Area

Responsible for selling products and services to customers. Worked directly with customers to enhance their use of the software to ensure customers were getting the most value out of the software.

Richmond, Virginia Area

Executive Training Program, Management / Executive Leadership

Executive Education recognizes the need for training and developing innovative leaders to compete in today’s unpredictable economy.

Bachelor Of Arts, Management Information Systems

The Management Information Systems (MIS) program at ECU integrates business and computing, providing students the skills to solve business.