Mike Malone Email and Phone Number
Dynamic Customer Success Leader @Vee24 // Enabling teams to get higher and wider while growing NDR at
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Vee24
Mike Malone's Location
Duluth, Minnesota, United States, United States
Mike Malone's Contact Details
Mike Malone work email
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Mike Malone personal email
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Mike Malone phone numbers
About Mike Malone
Customer Success Leader with a focus on building strong, trusted relationships through a genuine passion for servant leadership and helping others. Recognized as a dynamic leader who partners with customers to implement the right strategy to achieve the highest level of success with a given solution. Inspired to always be a positive force within a team and a proactive, solutions oriented professional.
Mike Malone's Current Company Details
Vee24
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Dynamic Customer Success Leader @Vee24 // Enabling teams to get higher and wider while growing NDR
Mike Malone Work Experience Details
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Vice President Of Customer SuccessVee24 Oct 2023 - PresentBoston, Massachusetts, UsOur mission is to help brands around the world accelerate their digital business. We believe that when a company delivers a great customer experience revenue and business growth follow. We also believe that humans are a cornerstone of a great customer experience. For considered purchases, people want to connect to people, for complex support, people want to connect with people.
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Strategic AdvisorMalone Consulting Llc Sep 2022 - PresentHelping start-ups and established organizations develop and enhance their customer success programs - focusing on mapping the customer journey, building the CS playbook, creating a CSM career ladder and developing a plan to increase net retention.
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Board MemberHartley Nature Center Sep 2022 - Aug 2024Duluth, Minnesota, Us -
Manager Of Customer Success - North AmericaKentik Dec 2022 - Aug 2023San Francisco, Ca, UsKentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularity, AI-driven insights, and insanely fast search. -
Senior Director Of Customer SuccessWevo (We'Re Hiring!) May 2022 - Aug 2022Boston, Massachusetts, Us- Led a team of Customer Success Managers who are responsible for net retention and executing success planning for Fortune 500 customers - with a 120% net retention performance in Q2 against a 110% target.- Creating and mapping a consistent customer journey that drove account expansion, referrals, and sticky customers- Worked alongside the business development, sales, and partnerships teams to build pipeline and ensure long term success of customers- Provided customer insight to the product team and help shape strategy, messaging and a positive customer experience- Served on the Leadership Team to ensure the voice of the customer is heard and present throughout the company and aligned with other teams -
Senior Manager Of Customer Success - EmeaUsertesting Jan 2020 - Apr 2022Los Gatos, California, Us- Led a team of CSMs responsible for the end-to-end customer experience from platform adoption to engagement and retention and serve as the voice of the customer inside UserTesting- Served as the GM in EMEA for the Customer Success Organization, ensuring there is team alignment and collaboration across internal orgs- Owned the Net and Gross Retention numbers for the EMEA install base – surpassing the targeted number seven quarters in a row- Developed and implemented customer success strategy, including programs, playbooks, and success plans that nurture and expand relationships with end-users and stakeholders and improves customer health and NPS- Partnered closely with our sales and renewal organizations to develop and manage account strategy and renewal management to drive exceptional customer growth and retention- Integrated new team members into the Customer Success organization via an acquisition and worked across regions and teams to ensure we utilized the talent appropriately -
Associate MemberRevenue Collective Nov 2020 - Nov 2021New York, Ny, UsThe Revenue Collective is a private, invitation-only community of sales, marketing and customer success executives at growth-focused companies. -
Advisory Council MemberGlensheen May 2014 - Jun 2020 -
Manager - Channel Customer SuccessAppzen Jun 2019 - Jan 2020San Jose, California, UsResponsible for leading our Channel Customer Success team and optimizing our post-sale relationship with our Channel partners and their customers. -
Enterprise Customer Success ManagerAppzen May 2018 - Jun 2019San Jose, California, UsResponsible for the success of our fast growing list of Fortune 500 customers. I own the relationship from adoption to renewal and expansion. I am also responsible for product utilization trend analysis and reporting, suggesting product improvements from customer feedback, and notifying customers of product releases or improvements.
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ChairCity Of Duluth - Heritage Preservation Commission Dec 2016 - Jan 2020The objectives of the Commission are to safeguard the heritage of the City of Duluth bypreserving sites and structures which reflect elements of the City’s cultural, social, economic,political, engineering or architectural history; to protect and enhance the City of Duluth’sattractions to residents, tourists and visitors, and serve as a support and stimulus to businessand industry.
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Strategic Marketing Success ManagerAct-On Software, Inc. Aug 2017 - May 2018Portland, Oregon, UsMy role was to be an integral part of the Act-On business strategy by managing the end-to-end customer journey, increasing customer loyalty through developed relationships. I communicated a variety of messages to varying audiences while building relationships effortlessly as a passionate champion of Act-On. My mission was to own the success of a designated portfolio of Act-On’s customers and partners. -
Customer Success ManagerAct-On Software, Inc. Nov 2015 - Aug 2017Portland, Oregon, UsPart of a team of customer success professionals dedicated to guiding partners through implementation and growth within the platform. We also serve as a go-to resource for everything related to the product and how to maximize the time and financial commitment expended by the partner.
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Customer Success ManagerCrushpath Aug 2015 - Oct 2015San Francisco, Ca, UsCrushpath was a Silicon Valley start-up based in San Francisco, CA that was acquired in October 2015.I was Selected to manage our pioneer Buyer Journey partners; working to develop these key accounts, creating buyer journey maps and strategy and developing landing page content to engage leads throughout the journey.I was responsible for driving partner success by providing digital marketing advice, campaign recommendations, success goal alignment and ongoing guidance. -
Sales ManagerCompudyne, Inc. Sep 2013 - Jun 2015Duluth, Mn, UsResponsible for the day-to-day sales management of their six offices. The team consisted of outside sales representatives, account managers and inside sales representatives and they manage, maintain and grow client relationships across the Midwest and Alaska. -
Past Chair - Fuse Duluth Leadership CouncilFuse Duluth Jan 2009 - Aug 2014The Leadership Council is comprised of a group of volunteers that drive the direction of Fuse Duluth. Leadership Council members provide input and work on Fuse Initiatives. I am the chair of the College Connection Action Team, which focuses on pairing up local college students with business professionals to enhance students relationship with the business community.
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Advisory CommitteeVeterans' Memorial Hall Oct 2007 - Aug 2014Attend Monthly board meetings and oversee the actions of the Veterans' Memorial Hall and it's director.
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Director Of MarketingVeterans' Memorial Hall May 2007 - Sep 2007• Increased Summer fundraising by 100%• Sought and received event sponsorships• Assisted in planning Museum’s long term strategic goals Veterans' Memorial Hall is a program of the Saint Louis County Historical Society
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Account Manager & Social Media DirectorSwim Creative Sep 2010 - Sep 2013Duluth, Minnesota, UsI was responsible for the day-to-day account management for the Swim Creative clients, in addition to being in charge of New Business Development and Social Media. While at Swim Creative, I also was responsible for the internship program which involved interviewing, hiring and managing the interns during their time at Swim. -
Umd Sales & Promotions CoordinatorFlint Group Of Agencies Jan 2009 - Sep 2010Fargo, Nd, UsI am very excited about the opportunity to represent this great athletic department and provide businesses with a new level of value and professionalism. -
Account Coordinator InternFlint Group Of Agencies Sep 2008 - Jan 2009Fargo, Nd, UsMy responsiblities include: develops project schedules, manage projects, request industry research and background information, write first draft of creative briefs, implement tactical assignments under direction of Team Lead, prepare first draft of estimates.
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Oversight CommitteeThedusu.Com Mar 2009 - Jun 2010The DuSu is the one-stop shop for young adults working, living, playing and connecting in the Twin Ports. The Duluth-Superior area has a lot more to offer than just snow, and this site brings it all to you.
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Associate Project ManagerLos Angeles Times Jun 2008 - Aug 2008El Segundo, California, UsI work in the Creative group of the Brand Marketing Department. I am the project manager for the development of two Latimes.com microsites. One for our Events department and one for our Custom Publishing department. I coordinate my interactive staff with the copy writing staff to meet all touch points and deadlines. -
Director Of Marketing InternsUniversity Of Minnesota Duluth Department Of Intercollegiate Athletics Jun 2007 - Jun 2008Minneapolis And St. Paul, Minnesota, UsEvent planning and marketing for NCAA Division I men's hockey and Division II football. Also coordinate and advise my other interns with their respective sports. Work with clients to maximize their investment in the Athletic Department, and make their experience one where they want to invest again and refer their colleagues to UMD Athletics. -
Event Supervisor, Nba All-Star Jam SessionFilo Productions, Inc. Feb 2008 - Feb 2008St. Paul, Mn, Us• Supervise Jam Session with daily attendance of over 100,000 • Responsible for the initial set up and maintenance of event attractions • Assist with the coordination of NBA players’ interaction with the fans
Mike Malone Skills
Advertising
Social Media
Marketing
Social Media Marketing
Event Planning
Strategic Planning
New Business Development
Adobe Creative Suite
Leadership
Marketing Communications
Public Speaking
Social Networking
Market Research
Marketing Strategy
Linkedin
Sports Marketing
Sales
Online Advertising
Facebook
Project Management
Account Management
Fundraising
Creative Direction
Management
Public Relations
Strategy
Microsoft Excel
Mike Malone Education Details
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University Of Minnesota DuluthMarketing -
Lakeville High School
Frequently Asked Questions about Mike Malone
What company does Mike Malone work for?
Mike Malone works for Vee24
What is Mike Malone's role at the current company?
Mike Malone's current role is Dynamic Customer Success Leader @Vee24 // Enabling teams to get higher and wider while growing NDR.
What is Mike Malone's email address?
Mike Malone's email address is mm****@****.rr.com
What is Mike Malone's direct phone number?
Mike Malone's direct phone number is +150333*****
What schools did Mike Malone attend?
Mike Malone attended University Of Minnesota Duluth, Lakeville High School.
What skills is Mike Malone known for?
Mike Malone has skills like Advertising, Social Media, Marketing, Social Media Marketing, Event Planning, Strategic Planning, New Business Development, Adobe Creative Suite, Leadership, Marketing Communications, Public Speaking, Social Networking.
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