Mike Malone
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Mike Malone Email & Phone Number

Dynamic Customer Success Leader @Vee24 // Enabling teams to get higher and wider while growing NDR at Vee24
Location: Duluth, Minnesota, United States 25 work roles 2 schools
1 work email found @san.rr.com 4 phones found area 503, 650, and 877 LinkedIn matched
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Current company
Role
Dynamic Customer Success Leader @Vee24 // Enabling teams to get higher and wider while growing NDR
Location
Duluth, Minnesota, United States

Who is Mike Malone? Overview

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Quick answer

Mike Malone is listed as Dynamic Customer Success Leader @Vee24 // Enabling teams to get higher and wider while growing NDR at Vee24, based in Duluth, Minnesota, United States. AeroLeads shows a work email signal at san.rr.com, phone signal with area code 503, 650, 877, and a matched LinkedIn profile for Mike Malone.

Mike Malone previously worked as Vice President of Customer Success at Vee24 and Strategic Advisor at Malone Consulting Llc. Mike Malone holds Ba, Marketing from University Of Minnesota Duluth.

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Email format at Vee24

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*@san.rr.com
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Profile bio

About Mike Malone

Customer Success Leader with a focus on building strong, trusted relationships through a genuine passion for servant leadership and helping others. Recognized as a dynamic leader who partners with customers to implement the right strategy to achieve the highest level of success with a given solution. Inspired to always be a positive force within a team and a proactive, solutions oriented professional.

Listed skills include Advertising, Social Media, Marketing, Social Media Marketing, and 23 others.

Current workplace

Mike Malone's current company

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Vee24
Vee24
Dynamic Customer Success Leader @Vee24 // Enabling teams to get higher and wider while growing NDR
AeroLeads page
25 roles

Mike Malone work experience

A career timeline built from the work history available for this profile.

Vice President Of Customer Success

Current

Boston, Massachusetts, US

Our mission is to help brands around the world accelerate their digital business. We believe that when a company delivers a great customer experience revenue and business growth follow. We also believe that humans are a cornerstone of a great customer experience. For considered purchases, people want to connect to people, for complex support, people want.

Oct 2023 - Present

Strategic Advisor

Current
Malone Consulting Llc

Helping start-ups and established organizations develop and enhance their customer success programs - focusing on mapping the customer journey, building the CS playbook, creating a CSM career ladder and developing a plan to increase net retention.

Sep 2022 - Present

Manager Of Customer Success - North America

San Francisco, CA, US

Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularity, AI-driven insights, and insanely fast search.

Dec 2022 - Aug 2023

Senior Director Of Customer Success

Boston, Massachusetts, US

- Led a team of Customer Success Managers who are responsible for net retention and executing success planning for Fortune 500 customers - with a 120% net retention performance in Q2 against a 110% target.- Creating and mapping a consistent customer journey that drove account expansion, referrals, and sticky customers- Worked alongside the business.

May 2022 - Aug 2022

Senior Manager Of Customer Success - Emea

Los Gatos, California, US

- Led a team of CSMs responsible for the end-to-end customer experience from platform adoption to engagement and retention and serve as the voice of the customer inside UserTesting- Served as the GM in EMEA for the Customer Success Organization, ensuring there is team alignment and collaboration across internal orgs- Owned the Net and Gross Retention.

Jan 2020 - Apr 2022

Associate Member

New York, NY, US

The Revenue Collective is a private, invitation-only community of sales, marketing and customer success executives at growth-focused companies.

Nov 2020 - Nov 2021

Advisory Council Member

May 2014 - Jun 2020

Manager - Channel Customer Success

San Jose, California, US

Responsible for leading our Channel Customer Success team and optimizing our post-sale relationship with our Channel partners and their customers.

Jun 2019 - Jan 2020

Enterprise Customer Success Manager

San Jose, California, US

Responsible for the success of our fast growing list of Fortune 500 customers. I own the relationship from adoption to renewal and expansion. I am also responsible for product utilization trend analysis and reporting, suggesting product improvements from customer feedback, and notifying customers of product releases or improvements.

May 2018 - Jun 2019

Chair

City Of Duluth - Heritage Preservation Commission

The objectives of the Commission are to safeguard the heritage of the City of Duluth bypreserving sites and structures which reflect elements of the City’s cultural, social, economic,political, engineering or architectural history; to protect and enhance the City of Duluth’sattractions to residents, tourists and visitors, and serve as a support and.

Dec 2016 - Jan 2020

Strategic Marketing Success Manager

Portland, Oregon, US

My role was to be an integral part of the Act-On business strategy by managing the end-to-end customer journey, increasing customer loyalty through developed relationships. I communicated a variety of messages to varying audiences while building relationships effortlessly as a passionate champion of Act-On. My mission was to own the success of a designated.

Aug 2017 - May 2018

Customer Success Manager

Portland, Oregon, US

Part of a team of customer success professionals dedicated to guiding partners through implementation and growth within the platform. We also serve as a go-to resource for everything related to the product and how to maximize the time and financial commitment expended by the partner.

Nov 2015 - Aug 2017

Customer Success Manager

San Francisco, CA, US

Crushpath was a Silicon Valley start-up based in San Francisco, CA that was acquired in October 2015.I was Selected to manage our pioneer Buyer Journey partners; working to develop these key accounts, creating buyer journey maps and strategy and developing landing page content to engage leads throughout the journey.I was responsible for driving partner.

Aug 2015 - Oct 2015

Sales Manager

Duluth, MN, US

Responsible for the day-to-day sales management of their six offices. The team consisted of outside sales representatives, account managers and inside sales representatives and they manage, maintain and grow client relationships across the Midwest and Alaska.

Sep 2013 - Jun 2015

Past Chair - Fuse Duluth Leadership Council

Fuse Duluth

The Leadership Council is comprised of a group of volunteers that drive the direction of Fuse Duluth. Leadership Council members provide input and work on Fuse Initiatives. I am the chair of the College Connection Action Team, which focuses on pairing up local college students with business professionals to enhance students relationship with the business.

Jan 2009 - Aug 2014

Advisory Committee

Veterans' Memorial Hall

Attend Monthly board meetings and oversee the actions of the Veterans' Memorial Hall and it's director.

Oct 2007 - Aug 2014

Director Of Marketing

Veterans' Memorial Hall
  • Increased Summer fundraising by 100%
  • Sought and received event sponsorships
  • Assisted in planning Museum’s long term strategic goals Veterans' Memorial Hall is a program of the Saint Louis County Historical Society
May 2007 - Sep 2007

Account Manager & Social Media Director

Duluth, Minnesota, US

I was responsible for the day-to-day account management for the Swim Creative clients, in addition to being in charge of New Business Development and Social Media. While at Swim Creative, I also was responsible for the internship program which involved interviewing, hiring and managing the interns during their time at Swim.

Sep 2010 - Sep 2013

Umd Sales & Promotions Coordinator

Fargo, ND, US

I am very excited about the opportunity to represent this great athletic department and provide businesses with a new level of value and professionalism.

Jan 2009 - Sep 2010

Account Coordinator Intern

Fargo, ND, US

My responsiblities include: develops project schedules, manage projects, request industry research and background information, write first draft of creative briefs, implement tactical assignments under direction of Team Lead, prepare first draft of estimates.

Sep 2008 - Jan 2009

Oversight Committee

Thedusu.Com

The DuSu is the one-stop shop for young adults working, living, playing and connecting in the Twin Ports. The Duluth-Superior area has a lot more to offer than just snow, and this site brings it all to you.

Mar 2009 - Jun 2010

Associate Project Manager

El Segundo, California, US

I work in the Creative group of the Brand Marketing Department. I am the project manager for the development of two Latimes.com microsites. One for our Events department and one for our Custom Publishing department. I coordinate my interactive staff with the copy writing staff to meet all touch points and deadlines.

Jun 2008 - Aug 2008

Director Of Marketing Interns

Minneapolis And St. Paul, Minnesota, US

Event planning and marketing for NCAA Division I men's hockey and Division II football. Also coordinate and advise my other interns with their respective sports. Work with clients to maximize their investment in the Athletic Department, and make their experience one where they want to invest again and refer their colleagues to UMD Athletics.

Jun 2007 - Jun 2008

Event Supervisor, Nba All-Star Jam Session

St. Paul, MN, US

  • Supervise Jam Session with daily attendance of over 100,000
  • Responsible for the initial set up and maintenance of event attractions
  • Assist with the coordination of NBA players’ interaction with the fans
Feb 2008 - Feb 2008
2 education records

Mike Malone education

Ba, Marketing

University Of Minnesota Duluth

Education record

Lakeville High School
FAQ

Frequently asked questions about Mike Malone

Quick answers generated from the profile data available on this page.

What company does Mike Malone work for?

Mike Malone works for Vee24.

What is Mike Malone's role at Vee24?

Mike Malone is listed as Dynamic Customer Success Leader @Vee24 // Enabling teams to get higher and wider while growing NDR at Vee24.

What is Mike Malone's email address?

AeroLeads has found 1 work email signal at @san.rr.com for Mike Malone at Vee24.

What is Mike Malone's phone number?

AeroLeads has found 4 phone signal(s) with area code 503, 650, 877 for Mike Malone at Vee24.

Where is Mike Malone based?

Mike Malone is based in Duluth, Minnesota, United States while working with Vee24.

What companies has Mike Malone worked for?

Mike Malone has worked for Vee24, Malone Consulting Llc, Hartley Nature Center, Kentik, and Wevo (We'Re Hiring!).

How can I contact Mike Malone?

You can use AeroLeads to view verified contact signals for Mike Malone at Vee24, including work email, phone, and LinkedIn data when available.

What schools did Mike Malone attend?

Mike Malone holds Ba, Marketing from University Of Minnesota Duluth.

What skills is Mike Malone known for?

Mike Malone is listed with skills including Advertising, Social Media, Marketing, Social Media Marketing, Event Planning, Strategic Planning, New Business Development, and Adobe Creative Suite.

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