Role listed
Self-Employed
AeroLeads people directory · profile
Mike Moore Email & Phone Number
CIO / VP Customer Operations
at
Self-employed
1 work email found
@vlocity.com
9 phones found area 650, 408, 203, 831, and 240
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Current company
Self-employed
Role
CIO / VP Customer Operations
Location
Burlingame, California, United States
Who is Mike Moore? Overview
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Quick answer
Mike Moore is listed as CIO / VP Customer Operations at Self-employed, based in Burlingame, California, United States. AeroLeads shows a work email signal at vlocity.com, phone signal with area code 650, 408, 203, 831, 240, and a matched LinkedIn profile for Mike Moore.
Mike Moore previously worked as Sales/Service/Revenue Operations and IT Advisor at Self-Employed and VP Strategic Business Operations at Salesforce. Mike Moore holds Master Of Engineering, Operations Research And Industrial Engineering from Cornell University.
Company email context
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{first_initial}{last}@vlocity.com
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Profile bio
About Mike Moore
I am a hands-on leader who builds IT, Sales Operations, Service Operations and Revenue Operations organizations that excel at making internal and external customers successful by leveraging people, improving processes and implementing technology. My teams:Create scalability in organizations - Build IT and Revenue Operations funtions supporting hypergrowth from 100-1000 employees in 3 years - Led tier 1 ERP implementation with team of 3, automating all flows in quote to cash and reducing order errors from >95% to < 2% and increasing order volume capacity by 400% - Launched a new leveraged service model to ensure customer success with fewer resources (75% reduction in growth rate of staff) - Ran Lead->Order->Service lifecycle systems & process at Siebel, from 300 to 3,000 usersMake customers successful implementing technologies - 4,000+ CRM implementations - Internal product deployment showcases for Siebel Systems and Virtual Instruments - First commercial B2B media based training - First successful pilot of Interactive Television over copper phone lines - First production rollouts of Oracle Manufacturing applicationsPersonally, I am a utility infielder for growth organizations, switching gears rapidly as needed: - Vlocity - CIO - Sales Operations - Services Operations - Revenue Operations - Virtual Instruments - Technical Support - Pre Sales - Professional Services - QA - Sales Ops - CIO - Siebel Systems - Technical Account Management - Expert Services - Customer Programs - Services Ops - Gain/Sybase - Pre Sales - Post Sales support - Professional Services
Current workplace
Mike Moore's current company
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Self-Employed
14 roles · 39 years
Mike Moore work experience
A career timeline built from the work history available for this profile.
Sales/Service/Revenue Operations And It Advisor
Current
Self-Employed
Nov 2023 - Present
Vp Strategic Business Operations
Aug 2020 - Oct 2023
Vp Customer Operations
Nov 2016 - Aug 2020
Watch Leader / Bosun
Team member of the Mission Performance team in the Clipper Round the World Race, twelve identical 70’ yachts competing in an 8 leg/14 race sailing race around the world.Responsible for managing one of the two watches running the yacht during the race and for maintenance, repair and improvement of all sailing related equipment on the boat above deck (running rigging, standing rigging, deck hardware, safety, etc.)Completed 45,000-mile circumnavigation.
2015 - 2016
~1 yr
Chief Information Officer
Virtual Instruments
Transformed the IT function into a business driven solution provider.Implemented and managed a portfolio of business applications to run all aspects of the business – CRM, LMS, Analytics, PMO, Helpdesk. Including managing the selection and deployment of MS Dynamix AX for a complete ERP solution, including OE, AR, PO, AP, GL, Inventory; full automation of order transfers from SFDC, logistics management with 3rd party logistics provider systems, support and warranty provisioning, and RMA processing. Project delivered on-time and on-budget. Developed the company’s Information Security framework and policies.Ran a Public Company Readiness project for the company.Implemented our own products to manage our infrastructure to create a showcase for customers and provide an early release test bed for new product releases.
2013 - 2016
~3 yrs
Vp Services / Vp Customer Operations
Virtual Instruments
Technical Support:Created and ran the Technical Support function, built into a 24x7 global operation. Repeatedly achieved 95-100% support renewals.Continually improved support profit contribution quarter over quarter.Automated remote monitoring of installed products, including diagnostics using pattern matching, support case opening and support staff notification.Professional Services (PS) and Pre-Sales Solutions Consulting (SC):Built and ran the Services function, splitting into the PS and SC functions as it scaled.Developed repeatable, successful implementation processes to ensure customer success.Developed hiring and on-boarding processes to scale the organization without sacrificing quality.Implemented internal processes and systems to manage sales/service delivery and account management.Sales Operations:Created the Sales Operations function.Developed Sales metrics for Sales and Executive management.Supported deal reviews and negotiations – led structuring of first $5M+ deal
2008 - 2013
~5 yrs
Vp Support Product Management
Responsible for Oracle’s services roadmap for support services.Provided leadership for the integration of service offerings from acquired companies (PeopleSoft, Siebel, etc.) with Oracle’s offerings to create a single service platform.Drove revenue and margin growth across all lines of support services businesses.Developed competitive differentiation in services against SAP, IBM, and Salesforce.Developed industry specific service offerings.
2006 - 2007
~1 yr
Vp Global Business Operations, Oracle Support
Implemented the executive management processes to manage revenue, expenses, margins, employees and customer satisfaction for $9B in support services revenue.Developed the Balanced Scorecard used to manage key metrics.Managed the business case process for new business development.Developed framework and conducted reviews to characterize every country of operation for staffing growth and the optimal placement of support mega-centers.
2006 - 2006
Vp Technical Services
Technical Account Management (TAM):Developed and managed the TAM business from inception to a 125-person global organization.Transitioned from an early-stage, no-charge service to a revenue generating serviceDeveloped all internal and customer facing processes to run the business.Customer Satisfaction Programs:Built and managed all customer satisfaction programs for Siebel worldwide.Managed customer satisfaction based compensation programs for all Siebel employees.Built Siebel eSurvey business, providing revenue generating outsourced customer, partner and employee survey programs for Siebel customers.Internal CRM Implementation:Implemented Siebel’s complete range of CRM products to internal Siebel users during hyper-growth stage of company from 300 to 3,000 users.Call Center and Outsourced Services Management:Launched Siebel’s call center for the release of the first online CRM product.Rapid deployment, from start to first customer call in 30 days.Developed and managed the End User Helpdesk offering, providing a revenue generating outsourced helpdesk function to Siebel customers.Technical Services OperationsDefined and managed global operations processes, systems and PMO.Managed the product marketing function for technical services.Global Customer CareDeveloped and ran the Customer Care function for CRM On Demand.Responsible for all customer advocacy, help desk and technical support functions for Siebel’s fastest growing end user population.
1995 - 2006
~11 yrs
Business Manager, Professional Services
Sybase
Sold and managed delivery of consulting services for the Gain Technology division.Consistently exceeded financial targets – bookings, revenue and margins.Managed the application software portion of the first successful Interactive Television trial for a regional bell operation company.
1993 - 1995
~2 yrs
Application Engineer
Pioneered distributed multimedia technology and tools, producing the first commercially available networked hypermedia development environment.Provided pre and post sales implementation services for multimedia and Interactive Television applications.Provided strategic account management for Gain’s single largest customer, ensuring a successful and on-time delivery of the customer’s first retail product and the closing of Gain’s largest revenue transaction.
1992 - 1992
Development Manager, Manufacturing Applications
Managed a team of technical staff developing the infrastructure for the first and subsequent releases of Oracle’s Manufacturing applications.Provided the development, testing and QA environments and procedures.Developed and tested all installation and upgrade processes.Ran the first customer deployments to ensure success.
1989 - 1992
~3 yrs
Consultant
Key member of five consultant team responsible for the largest successful software change to Pacific Bell’s billing system ever deployed.Success of initial project led to 350+ consultant follow on project to rewrite entire billing system.
1988 - 1989
~1 yr
3 education records
Mike Moore education
Master Of Engineering, Operations Research And Industrial Engineering
Cornell University
Bs, Operations Research And Industrial Engineering
Cornell University
Education record
Palo Alto High School
FAQ
Frequently asked questions about Mike Moore
Quick answers generated from the profile data available on this page.
What company does Mike Moore work for?
Mike Moore works for Self-employed.
What is Mike Moore's role at Self-employed?
Mike Moore is listed as CIO / VP Customer Operations at Self-employed.
What is Mike Moore's email address?
AeroLeads has found 1 work email signal at @vlocity.com for Mike Moore at Self-employed.
What is Mike Moore's phone number?
AeroLeads has found 9 phone signal(s) with area code 650, 408, 203, 831, 240 for Mike Moore at Self-employed.
Where is Mike Moore based?
Mike Moore is based in Burlingame, California, United States while working with Self-employed.
What companies has Mike Moore worked for?
Mike Moore has worked for Self-Employed, Salesforce, Vlocity - The Industry Cloud Company, Clipper Ventures Plc - Clipper Round The World Yacht Race, and Virtual Instruments.
How can I contact Mike Moore?
You can use AeroLeads to view verified contact signals for Mike Moore at Self-employed, including work email, phone, and LinkedIn data when available.
What schools did Mike Moore attend?
Mike Moore holds Master Of Engineering, Operations Research And Industrial Engineering from Cornell University.
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