Responsible for day to day service operations. Implementation of new service processes and training of new service advisers. Managing customer satisfaction index surveys with customer follow ups and action plans. Monitoring corporate mandated certification standards for service advisers and technicians. Conducting weekly operation meetings.

Coordinated vehicle service operations. Advised customer on current and future service needs. Worked with technicians and parts professionals to ensure vehicles were repaired in a timely manner. Assisted service director with customer relation issues and follow ups.

Assisted managing day to day service operations. Advised clients on vehicle service needs and recommendations. Conducted multiple bi-monthly New Owner Event presentations to groups of 75+ clients providing them with detailed service and part information along with Q&A sessions.

Managed all service and office operations for company. Responsible for managing financial reports and marketing. Installed and implemented a new electronic central dispatching system to increase productivity and on time customer satisfaction. Maintained OSHA safety certification standards. Developed internal inventory management system.