• Day to day collection of past due Commercial and Residential accounts • Posting of payments• Bank deposits• Management of Satellite office• Customer Service• Submission of accounts with 3RD party Collection Agencies, main contact for Agencies

• Audit and review of all fuel transactions • Approve and review Vender fuel invoices• Weekly fuel reports • Monthly IFTA reports and corrections• Accounts Payable • Audit Truck/Trailer Lease/rental invoices• Satellite administration, activations, deactivations, trouble shooting• Collected apprx 80K in deposits sitting on closed dormant fuel accounts

• Provide customer, billing, payments and technical support on behalf of large US Telecom

• Inbound Call Centre • Retention of Credit Card Insurance

• Event Preparation and take down;• Managed bar staff and caterers;• Liaised with Clients;• Managed Facilities and Events in owner’s absence;• Grounds keeping and cleaning of club house/banquet hall;• Inventory Management;• Event Host;• Bartending;• Sourced new land development opportunities and investors for 168 acre commercial property,• Managed Billing, Credit and Collections,

• 3rd party collection of consumer and commercial accounts for large Canadian Telecom and Canadian bank• Skip Tracing

•Worked on Customer Retention project for large Telecom in Saudi Arabia;•Liaised with Business Analysts and Departmental stake holders;•Reviewed bill collection and credit management procedures, processes and policies;•Identified under performing process flaws; •Provided benchmarks and recommendations for improvements;•Viewed current initiatives for improvements that allowed client to manage the bill cycle more efficiently; •Presented findings to client VP Home Business Unit;

Canada Operations•Managed 3 to 6 individual staff members within the Billing and Collections departments•Managed day to day Billing, Credit and Collections Operations; •Reviewed and approved vender invoices for large multisite customer project;•Strong communication and interpersonal skills with capability to work with wide rang of venders, partners and teams effectively;•Experienced on project teams as subject matter expert in Pre Sales Billing, RFPs, Product Development, System Integration Projects, Billing Quality Assurance, Invoice Management and Strategic Change;•Familiarity with Telecom Billing documents, procedures and standards;•String ability to promote cooperative environment at work to meet organizational goals;•Familiar with cash/invoice management procedures and principles;•Familiar with GAAP and Sarbanes-Oxley Act;•Strong ability to make evaluative judgment;•Knowledge of proper billing and payments cycle for Billable accounts;•Liaised with Accounts Managers, Product Managers, Legal and Business Development on Complexed Sales Opportunities;Accomplishments:•Worked on Product Project "Auditing the way we do things" detailing sales product life cycle from idetentifying a Sales Opportunity with customer to service implementation apprx 100 products/services and product add ons were identified and created via visio to be used as Sales training for new hires •Attended Litigation Proceedings and went to trial in Montreal, my testimony as the Plaintive for a bad debt claim, explaining our Billing Processes and Invoices helped reach settlement in our favor for $200,000.•Won MCIs 100 Heroes Award for my part in MCI Canada’s Radical Simplification project whereby we dramatically reduced our Paper contracts from average of 20 pages to a average of 3 pages, which included Siebel System enhancements, process changes, Sales Training and the inclusion of URL Links for our customers to view and accept Contracted Terms and Conditions Online.

•Promoted to Manager Order Entry and Billing, Manage 6 Staff, responsibilities as above.•Contract Management•Support Canada Sales, review and approved new sales agreements, audit contracts and systems for accuracy•Produced Sales Revenue Reports, processed orders to flow to Sales Compensation department and Systems, interact with Billing, Install, Customer Support, Systems, Management, Executives, Directors, Legal;•Reviewed CHURN reports and managed Customer Initiated Cancellations;•Chaired a committee who reviewed, authorized, or declined customer credit requests;•Established work schedules and procedures and coordinated activities with other work units or departments;•Identified training needs, mentored workers in job duties and company policies, resolved staff conflicts and submitted progress reports as required• Attended Product Deveelopment meetings and launches as required•Gate keeper of contracts and contract management;• Instilled a shared and enthusiastic commitment to customer service as a key driver for company goal attainment;Accomplishments:• Received recognition award SAP implementation and enhancement as Billing SME;

•Responsibilities inclusive as below, Promoted from Sales Support Analyst, Managed 4 staff•Sales Escalations, processed Sales orders from Siebel to Order Tracking and provisioning systems•Supported 40 Sales Reps., produced weekly and monthly Sales Revenue reports• Liaise with Sales VP to ensure all Sales Orders are processed within the month Contract signed and approved to help Sale meet or exceed their monthly Sales Quotas•Achieved consistently high customer satisfaction rankings by ensuring timely responses to customer enquiries; •Dealt with customer escalations in person or over the telephone in a prompt and professional manner;•Provided customer service in telecommunications and explained the type and cost of services offered, provided information about claims or accounts, updated accounts, initiated billing, processed claim payments, and received payment for services;•Investigated complaints, updated customer accounts and performed follow ups as required;Accomplishments:Responded to a customer issue via our SATMETRIX customer survey program escalated customer comment and was able to save customer and resign them for another 3 year term

•Promoted to Sales Support Analyst•Data Entry of Sales Orders•Part of Siebel System enhancement projectLiaised with Sales Compensation Manager and VP of Sales, monthly Sales reports, record keeping of Sales targets and quotas, updating Spreadsheets, Sales Escalations, Monthly Sales Order ReviewAccomplishments:•Won Presidents Club in 2000 for Outstanding Achievement and continuing to go above and beyond my responsibilities to ensure the job gets done – worked late to ensure all Sales Orders were processed at month end in helping Sales meet their Sales Targets

•Day to Day Collections of overdue accounts•Prepare customer dunning letters•Prepare files for 3rd party or Legal placement, handle Bankruptcy claims, customer dispute reconciliation, payment application, liaise with Legal, Billing and SalesCredit approvals, review Equifax and D&B Credit reports

• Collection of all accounts 30days & over Ontario A – F 500 to 900 accounts per month• Handled customer care issues ie. Equipment service issues•Liaison with sales reps. & leasing managers•Sent out dunning letters to over due accounts•Placement of accounts with 3rd party collection agencies & lawyers•Handled bankruptcies & filling of proof of claimsCredit approvals, reviewing credit reportsAccomplishments:•Received recognition for Collecting a account over 1100 days past due including Past Due Interest and NSF Charges.•\Won Contest for having the highest percentage collected in one month•Took on 9 month project as deficiency collector working on collection of accounts 120 days plus