Michael Angelo Racelis Email & Phone Number

Riyadh, Kingdom Of Saudi Arabia

Tabadul (www.etabadul.com; www.saudiedi.com) August 2011 – PresentRiyadh, Saudi ArabiaSenior Technical Support / Senior Data Center OperatorJOB DESCRIPTION1. Monitors the system and data center environment for any inadequacies in power, cooling, UPS, generators, individual access control, fire prevention, Active Directory servers, Exchange, Office, Print servers, Anti-Virus, LAN/WAN network switches, routers, firewall, Wi-Fi AP Controllers.2. Systems and Applications Administration including the installation, fine tuning, updating, diagnosing and troubleshooting of resources including Operating Systems, both hardware (Cisco, Sun, HP, DELL, IBM) and software (Windows 10+, Microsoft Office ALL, Symantec, Adobe, Apple, Avaya, Chrome, IE) 3. Preserves the System & Data Security from different threats like Intrusion, malware, viruses and Critical Faulty Updates pushed by Vendors under Complete Compliance with the Company Policies and Guidelines.4. Provides technical supports to end-users in multiple conditions such as remotely, in person or over the phone.5. Directly authorized for the migration of fixes and updates of company applications downloaded to the company servers created by company engineers/programmers.ADDITIONAL TASKS:Responsible for the Accuracy of the Company Asset Inventory and maintains the detailed records in a bi-monthly cycle. Manages the orderliness and organization of the company IT Storage Areas.

Manila, Philippines

1. Selected to be among the pioneer team of a new global account that manages various systems and infrastructures of Siemens-operated international companies.2. Supported the Network Security Administrators and diagnosed the 2nd level troubleshooting of all network/server/ internet/database issues.3. Responsible for all Active Directory changes and updates.4. Assisted in developing different solution processes and was instrumental in creating a LAN-Accessible.5. Provided technical support to a number of Standard & Non-Standard programs such as:• Microsoft Office Tools (Exchange, Access, Outlook, Excel, Powerpoint, Visio, Frontpage)• BlackBerry / Iphone Troubleshooting;• Password reset and other adjustments via Active Directory;• Smartcard / PKI issues; Cisco VPN Client & other PKI tools; Native & CryptoEx;• PeopleSoft (HR tool) & Clarify (Ticketing Tool );

Washington D.C. Metro Area

1. Administration of all computer related issues, installing, configuring and troubleshooting of both hardware and software.2. Development and Management of the embassy network scheme and maintains network security and administration.3. Design and Management of the United Nations Monaco Mission & the Embassy of Monaco websites; (www.monaco-un.org) (www.monaco-usa.org).4. Administration of Embassy Email Accounts including read and write access, allocation of bandwidth and creation of new accounts. 5. Responsible for Embassy’s Graphic Design and Flash Animation i.e. including official Emblem and Amended Logo of the Prince Albert Charity Foundation.

Bachelor Of Arts - Ba, International Studies

Activities and Societies: *Selected & trained as a delegate for the Model United Nations Conference in San Francisco, USA 2000 *Active.

Computer Certifications, Computer/Information Technology Administration And Management

Activities and Societies: 2001- 2002 ● Certificate IT Professional ● Certificate for Internet/Intranet Essentials ● Certificate for Web.