Mike Carrillo Email & Phone Number

Gilbert, Az, Us

Gilbert, Az, Us

Auto Shop Follow-Up is the Turn-Key Customer Retention System. We provide customer follow-up services for auto shops across the United States & Canada through handwritten thank you cards, follow-up phone calls, and review generation. Founded with one purpose in mind: Helping shop owners build deeper trust with their customers. The result? A 64% increase in car count annually, improved efficiency, and productivity hours back in your week! We have assembled an amazing team of US-based Customer Ambassadors who call your customers on your behalf. When it comes to calling your customers, our team is your team and we work hard to represent you well. The only difference is there is no need for you to hire, train a team, or pull your service advisors off the floor to follow-up. We’ve got you covered! We integrate with more than 50 different shop management tools making connecting your data effortless!

Gilbert, Az, Us

Tempe, Arizona, Us

Strategically planned campaigns to bring attention to and create interest in the organization’s products and services.Performed market research studies and analyzed the results to better understand the market and customer preferences resulting in higher customer retention.Used research to identify likely customers and ideal customers for the product and developed a pricing strategy to induce them to purchase the product.Determined what type of media to use in advertising campaigns.Negotiated advertising contracts.

Tempe, Arizona, Us

Improved the customer journey while onboarding and maximize user engagement.Worked closely with the software and product team by sharing customer feedback.Automated tracking to increase user engagement and demonstrate upselling opportunities.Establish data-driven tracking models to maximize user retention.Assured a seamless customer experience.Engaged with users by conducting surveys and user outreach.Built team to be the trusted Point-of-Contact for our customers.Built and led the customer success team in delivering both pro-active customer care and reactive technical support maximizing customer retention.Partnered with leaders across the organization to contribute to the overall strategic direction.Oversaw the professional services and support team.

Tempe, Arizona, Us

Oversaw all content that is put out by the brand.Ensured consistency across all brand-related touchpoints.Solidified our brand identity, and become the gatekeeper of our brand.Collaborated with immediate team and wider company pillars to ensure collaboration and understanding across the business.Found new partnerships, both large and small, with a focus on growing the customer base.Created and execute high-growth marketing campaigns.Created and maintain the marketing plan, ensuring continual improvement using hard data.

Tempe, Arizona, Us

Achieved 90% to 115% of business development goal each month. Introduced new market fit and built the go-to-market strategy.Took company from zero, to closing 50 deals at most recent trade show by implementing my proven trade show sales system.Sought out and sourced new clients by developing networks and independently identifying and developing relevant resources for sales and business development.

Created, communicated, and implemented the organization's mission ensuring that direction is communicated on a level that allows all employees to understand their individual roles.Led, guided, directed, and evaluated the work.Ensured decisions the organization needs are well-thought-out and timely.Formulated and implemented the strategic plan that guided the direction of the business.Formed, staffed, guided, led, and managed the complete operation. Used measurable data and feedback to evaluate ongoing business success. Used non-measurable aspects of the work environment to gauge other aspects of business success.​Maintained awareness of the external and internal competitive landscape.Explored opportunities for expansion: customers, markets, new industry developments, and industry standards.​

As a small business owner myself, I understand how hard it can be to manage the day to day operations, perform the actual work, plan for the future – all while having a good handle on the communications which are the lifeblood of any business. I was even recording my own phone greetings – which hardly sounded professional and reflected poorly on the quality of my operation. Finding time to check voice mail was a challenge -- let alone answering the phone within the ideal “two rings.”Ultimately, I recognized the quality of my Frontline communications directly impacted how my customers envisioned who I was and the quality of my business. From being available to answer the calls, to quality customer follow-up after visits. Moreover, the strategic management of my Frontline communications with quality, seamless and professional solutions would absolutely transform my business, while allowing me to do more of what I do best: running it! With Frontline, I’m sharing my solutions that have made the difference for me – utilizing only professional communications specialists who excel in scripting, voicing and reception skills coupled with the unique array of services that will positively impact your Frontline, as well as your bottom line. As your virtual assistant, my hope is that, together, we’ll discover how you, too, can better manage your Frontline.