Mike Reda Email & Phone Number

With dual British and Swedish citizenship, I bring a unique perspective to delivering digital solutions with a focus on business process management. Throughout my career, I have tackled various business challenges in roles that require quick adaptation to the ever-changing tech landscape. My passion lies in solving technical challenges and finding the right solutions to meet customer needs, always ensuring that the devil is in the detail.One of my recent projects involved developing a License Desk to automate reminders within our organization, crucial in a world shifting towards subscription-based models. This solution has been successfully implemented across multiple operating companies in the Nordics.I excel in working under pressure, whether remotely or on-site, and pride myself on clear and consistent communication with customers using a variety of tools. I am always eager to adapt to new technologies and acquire new skills as needed. My analytical mindset allows me to ask the right questions and ensure clarity for all stakeholders, with a focus on delivering results the first time.With extensive experience in the tech industry across various sectors and regions, I have managed projects from pre-sales to post-sales support, covering IT support, project delivery, team management, and product management. My specialties include AS400/SAP connectivity, web to print, digital marketing, scripting, business process management, and more.I am committed to delivering innovative digital solutions that drive business success and look forward to leveraging my expertise to help organizations thrive in today's fast-paced digital world.

Listed skills include Printers, Digital Printing, Solution Selling, Operating Systems, and 33 others.

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  Technical Consultant

  Ricoh Sverige Ab

  Apr 2009 - Present - Stockholm, Sweden

  Ricoh provides print hardware and solutions, business process and document management, IT Services including hosting, video conferencing rooms and more.With a strong background in digital software solutions within Graphic Communications, I am now a central resource at Ricoh Sweden specialising in business process and document management platforms. I excel in providing pre/post-sales support, technical solutions, implementations, training, and support for VDP solutions, digital workflows, marketing communications, and transpromo.As one of two Consultants delivering demos, workshops, and implementations for digital document management, I focus on streamlining workflows and processes for invoicing, HR, contract management, and more. I collaborate with 3rd party suppliers, European HQ, customers, internal Sales, and Marketing to deliver the right solutions with appropriate margins and priority.My expertise lies in analysing customer needs to deliver tailored solutions, acquiring new skills as needed (e.g. JavaScript for migration projects), and developing optimised digital solutions to reduce costs and improve efficiency. Most recently, I successfully built a licence desk solution for Sweden to track software licences and automate renewal alerts.I take pride in my ability to adapt and learn on the job, consistently delivering high-quality solutions on time to meet both internal and external business needs.