Michael Regan

Michael Regan Email and Phone Number

I help contact centers uncover untapped capacity & automate key workforce activities like intraday staffing adjustments and the delivery of agent training, leading to streamlined call handling, improved CX and AgentX. @ Intradiem
alpharetta, georgia, united states
Michael Regan's Location
Greater Boston, United States
Michael Regan's Contact Details
About Michael Regan

I'm a highly motivated, team focused customer experience (CX) & communications technology professional who enjoys working with customers to solve their communications and workflow problems. I work with a team of like-minded experts including professional services, sales engineering, product development & customer care specialists to understand & help overcome those business problems, with the goal of driving great outcomes! I have a 25+ year history and track record as a trusted advisor to my customers with a demonstrable skill set and expertise in: + Matching technical, business & budgetary requirements with a specific solution set+ Negotiating fair pricing & terms based on value of software and services provided+ Engaging with stakeholders & team players for proper strategy development and execution + Customer satisfaction and retentionSpecialties:Call Center / Contact CenterTelecommunicationsAIWorkflow AutomationCloudCCaaSUCaaSSaaSBusiness Process AutomationPBX (Public Branch Exchange)ACD (Automatic Call Distribution)IVR (Interactive Voice Response)WFM (Workforce Automation)WFO (Workforce Optimization)TTS (Text-to-Speech)ASR (Automatic Speech Recognition)Unified CommunicationsProfessional ServicesManaged ServicesSkills-based RoutingOmni-channel CommunicationsTCPAATDSRisk MitigationCFPBReg-FFDCPAHIPAAGDPRFedRAMPHiTrust

Michael Regan's Current Company Details
Intradiem

Intradiem

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I help contact centers uncover untapped capacity & automate key workforce activities like intraday staffing adjustments and the delivery of agent training, leading to streamlined call handling, improved CX and AgentX.
alpharetta, georgia, united states
Website:
intradiem.com
Employees:
139
Michael Regan Work Experience Details
  • Intradiem
    Sr. Account Executive
    Intradiem Mar 2024 - Present
    The best technology is technology that supports humans. Intradiem is the only people-first customer service solution that uncovers untapped capacity in your contact center and reallocates that to support customer service teams. Better EX, CX and hard dollar savings that more than pay for itself.
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  • Livevox
    Sr. Client Strategist, National Accounts
    Livevox Jul 2021 - Dec 2023
    (Acquired By Nice)
    LiveVox provides battle-tested risk mitigation and security tools to the contact center.
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  • Lifesize
    Regional Sales Director - East
    Lifesize Dec 2019 - Jun 2021
    (Acquired By Enghouse Systems)
    Awarded Lifesize's "CCaaS Sales Team MVP" honors - Global Sales Kickoff 2021#1 ranked team performer 2020 with $2.24M across 7 winsClosed Lifesize's largest new CCaaS logo with TCV of $1.4MKey wins: UniFirst, Ascension Health, EmployBridge, City Facilities Management, IterumDelivering unified, cloud-ready, omni-channel experiences for highly connected workplace collaboration and deeper customer engagement
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  • Sharpen
    Enterprise Account Executive - New England
    Sharpen Jan 2019 - Dec 2019
    (Acquired By Teleo Capital Management)
    Sharpen offers a cloud-native contact center platform designed for agent productivity & efficiency with the goal of improving the experience of the agent, in turn improving overall CX.
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  • 8X8
    Account Executive
    8X8 Mar 2018 - Jan 2019
    San Francisco Bay Area
    8x8 (NYSE: EGHT). Hosted VoIP business phone service, UC and CC
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  • Genesys | Interactive Intelligence
    Sr. Account Executive - Mid Market
    Genesys | Interactive Intelligence Jan 2017 - Mar 2018
    United States
    Following acquisition of Interactive Intelligence (NASDAQ: ININ) by Genesys, moved into a high-profile contributor role selling to new-logo prospects in the N'east Mid Market territory.
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  • Genesys | Interactive Intelligence
    Area Director - Mid Market, East
    Genesys | Interactive Intelligence Jan 2015 - Dec 2016
    Promoted to manage a 6-rep (6-territory) team of sales professionals covering 14 states, reaching from New England to Virginia, with a focus on the Interactive Intelligence "C3" solution set > Collaborate, Communicate, Customer Engagement. 2016 new logo count: 26
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  • Genesys | Interactive Intelligence
    Territory Manager, Northeast Us
    Genesys | Interactive Intelligence Nov 2013 - Jan 2015
    Boston, Ma
    I worked successfully with customers in a number of verticals (retail, finance, insurance, utilities, higher education, healthcare, state/local government) with regard to their communications requirements. These requirements spanned the areas of contact center, unified communications and business process automation. 2014 new logo count: 9
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  • Avst (Applied Voice & Speech Technologies, Inc.)
    Regional Sales Manager, Northeast Usa
    Avst (Applied Voice & Speech Technologies, Inc.) Aug 2007 - Nov 2013
    Foothill Ranch, Ca
    2010 & 2011 "Salesperson of the Year"; 2012 "Top Gross Sales"; President's ClubKey new logo wins: FirstEnergy, UMass Medical, Progress Software, COGNEXDeal range: $100K-$1M+Licensed full line of AVST's Unified Communications solutions, including UM (Unified Messaging), PA (Personal Assistant), IVR, ABP (Automated Business Processing), speech (ASR, TTS) and Find-Me Follow-Me technologies together with AVST Professional Services for implementation & integration assistance; larger deals included energy company with 200+ locations running disparate legacy PBX framework, New England's largest public university who standardized on AVST's platform for their communications needs, and multiple hospital networks, colleges/universities, enterprise accounts and Federal / State / Local Government accounts who came to AVST with a communications challenge, and selected our team as their go-to provider.
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  • Diaphonics
    Regional Sales Director
    Diaphonics 2005 - 2007
    Halifax, Nova Scotia - Canada
    Key new logo wins: Santander, International Bank of Miami112% on $1.8M quotaWorked closely with regional and multi-national banking institutions to enable a voice-print security mechanism for end-user generated phone transactions (wire transfers, account-to-account transfers, etc.). Diaphonics developed its own software that was integrated into legacy communications platforms, where our software "layer" allowed for an additional authentication gate that users had to pass through (in addition to providing a PIN, SSN, or answering challenge questions with a bank's call center agent), enabling significantly hardened access to accounts for a high-wealth clientele.
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  • Envox Worldwide
    Regional Sales Manager
    Envox Worldwide 2003 - 2005
    Westborough, Ma
    Closed largest-ever new logo deal with Walgreens for IVR prescription refill solution covering 3,300+ store locations with TCV of $1.37MLicensed Envox's SDK (Software Developer Kit) & sold professional services to enterprise accounts (including Fortune 500), ISVs and development shops, who utilized the core platform & toolkit to build customer-facing IVR (Interactive Voice Response) solutions; larger deals included 5-year $1.3MM contract with large nationally-recognized pharmacy chain, where our team built a solution that handled all inbound prescription refill call traffic, and provided outcall reminders. Focal points of deployment: ease of use; security; efficiency; ROI; back-end integration to existing database & PBX systems.
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  • Nuance Communications
    Oem Account Manager, Technology Licensing Division
    Nuance Communications 2001 - 2003
    Peabody, Ma
    Top New Business performer 2002 with $1.2M in new contractsKey wins: Sony Computer Entertainment America, Delphi Automotive, Nortel/Avaya(ScanSoft - acquired by Nuance)Licensed full line of company's speech technologies (ASR/TTS) to OEM & ISV accounts; Acted as sales lead for first-ever speech recognition deal with globally-recognized electronic game console manufacturer, where our team helped to co-develop customer's first speech-recognition powered game, ultimately becoming one of their top-selling releases for launch year. The customer had a vision & knew what they wanted their gaming users to experience... we listened and successfully delivered.
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  • Gearworks, Inc.
    Director Of Sales, Eastern Region
    Gearworks, Inc. 2000 - 2001
    Eagan, Mn
    Worked together with CEO & CTO to call into and secure company's first customers (C.H. Robinson Worldwide, J&B Wholesale)Converted 1st POCs / pilots to revenue-generating new logosWorked with customers in the transportation & field service markets on the deployment of Gearworks' wireless telematics platform, which helped in the areas of workflow automation and asset tracking. Working closely with the company's CEO, CTO and a skilled services and support team, secured the company's first accounts for a then-nascent solution set that was cutting edge. The PDAs & digital signature screens you see today when signing for a delivery... or the GPS tracking devices seen on service and transport vehicles... were our focus back in 2000/2001. Gearworks was subsequently acquired by Xora, Inc.
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  • Lernout & Hauspie Speech Products, Inc.
    Sales Manager, Technology & Solutions Division
    Lernout & Hauspie Speech Products, Inc. 1998 - 2000
    Burlington, Ma
    “Divisional Top Performer” Q4 ‘98, Q1 ‘99, Q1 ’00 for 100%+ achievement vs. $2M quotaResponsible for licensing the full line of company’s core technology products, including ASR (Automatic Speech Recognition), TTS (Text-to-Speech) & SMC (Speech/Music Compression) solutions to OEM/ISV customers; proactively managed primary accounts in the telephony, Internet, embedded systems and PC multimedia markets within the Northeast US and Eastern Canada territories
  • Bitstream, Inc.
    Isv Technology Sales; Manager - Corp. End-User Sales
    Bitstream, Inc. 1992 - 1998
    Cambridge, Ma
    Bitstream (acquired by Monotype Imaging) was a NASDAQ-traded developer and supplier of digital imaging software & development solutions. I held several different roles of increased responsibility including:+ Securing site licenses of company’s font software to major accounts for their corporate identity programs+ Working with Fortune 1000, graphic arts, education and government accounts on the deployment of Bitstream's font software for day-to-day use+ Licensing company's developer tools, SDKs & royalty-based software to new ISVs (Independent Software Vendors) for the creation of and/or inclusion in their own product linesMany of the fonts that you see today in company logos... or scrolling across your television screen... or the typefaces that are used on LinkedIn (and billions of other computer-generated images) were built by the great team at Bitstream. "President's Club"
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Michael Regan Skills

Solution Selling Saas Professional Services Enterprise Software New Business Development Cloud Computing Unified Communications Crm Account Management Business Development Strategic Partnerships Telecommunications Contract Negotiation Management Business Strategy Direct Sales Salesforce.com Strategy Customer Satisfaction Software As A Service Channel Voip Start Ups Leadership Sales Operations Sales Management Channel Partners Sales Call Centers Wireless Contact Centers Product Management Lead Generation Sales Process Product Marketing Customer Relationship Management Voice Over Ip Selling Go To Market Strategy Wireless Technologies

Michael Regan Education Details

Frequently Asked Questions about Michael Regan

What company does Michael Regan work for?

Michael Regan works for Intradiem

What is Michael Regan's role at the current company?

Michael Regan's current role is I help contact centers uncover untapped capacity & automate key workforce activities like intraday staffing adjustments and the delivery of agent training, leading to streamlined call handling, improved CX and AgentX..

What is Michael Regan's email address?

Michael Regan's email address is mr****@****ova.com

What is Michael Regan's direct phone number?

Michael Regan's direct phone number is (317)-957*****

What schools did Michael Regan attend?

Michael Regan attended Merrimack College, Austin Preparatory School.

What are some of Michael Regan's interests?

Michael Regan has interest in Customer Engagement, Cloud Technology, Children, Social Services, Business Process Automation, Education, Collaboration Technology, Running, Call Center, Unified Communications.

What skills is Michael Regan known for?

Michael Regan has skills like Solution Selling, Saas, Professional Services, Enterprise Software, New Business Development, Cloud Computing, Unified Communications, Crm, Account Management, Business Development, Strategic Partnerships, Telecommunications.

Who are Michael Regan's colleagues?

Michael Regan's colleagues are Andy Mcdowell, James W. Macdonald, Mba, Jacob Gaertner, Nick Dixon, Josh Wilkins, Veleria Farris, Chris Torgerson.

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