Michael Regan Email & Phone Number

The best technology is technology that supports humans. Intradiem is the only people-first customer service solution that uncovers untapped capacity in your contact center and reallocates that to support customer service teams. Better EX, CX and hard dollar savings that more than pay for itself.

(Acquired By Nice)

LiveVox provides battle-tested risk mitigation and security tools to the contact center.

(Acquired By Enghouse Systems)

Awarded Lifesize's "CCaaS Sales Team MVP" honors - Global Sales Kickoff 2021#1 ranked team performer 2020 with $2.24M across 7 winsClosed Lifesize's largest new CCaaS logo with TCV of $1.4MKey wins: UniFirst, Ascension Health, EmployBridge, City Facilities Management, IterumDelivering unified, cloud-ready, omni-channel experiences for highly connected workplace collaboration and deeper customer engagement

(Acquired By Teleo Capital Management)

Sharpen offers a cloud-native contact center platform designed for agent productivity & efficiency with the goal of improving the experience of the agent, in turn improving overall CX.

San Francisco Bay Area

8x8 (NYSE: EGHT). Hosted VoIP business phone service, UC and CC

United States

Following acquisition of Interactive Intelligence (NASDAQ: ININ) by Genesys, moved into a high-profile contributor role selling to new-logo prospects in the N'east Mid Market territory.

Promoted to manage a 6-rep (6-territory) team of sales professionals covering 14 states, reaching from New England to Virginia, with a focus on the Interactive Intelligence "C3" solution set > Collaborate, Communicate, Customer Engagement. 2016 new logo count: 26

Boston, Ma

I worked successfully with customers in a number of verticals (retail, finance, insurance, utilities, higher education, healthcare, state/local government) with regard to their communications requirements. These requirements spanned the areas of contact center, unified communications and business process automation. 2014 new logo count: 9

Foothill Ranch, Ca

2010 & 2011 "Salesperson of the Year"; 2012 "Top Gross Sales"; President's ClubKey new logo wins: FirstEnergy, UMass Medical, Progress Software, COGNEXDeal range: $100K-$1M+Licensed full line of AVST's Unified Communications solutions, including UM (Unified Messaging), PA (Personal Assistant), IVR, ABP (Automated Business Processing), speech (ASR, TTS) and Find-Me Follow-Me technologies together with AVST Professional Services for implementation & integration assistance; larger deals included energy company with 200+ locations running disparate legacy PBX framework, New England's largest public university who standardized on AVST's platform for their communications needs, and multiple hospital networks, colleges/universities, enterprise accounts and Federal / State / Local Government accounts who came to AVST with a communications challenge, and selected our team as their go-to provider.

Halifax, Nova Scotia - Canada

Key new logo wins: Santander, International Bank of Miami112% on $1.8M quotaWorked closely with regional and multi-national banking institutions to enable a voice-print security mechanism for end-user generated phone transactions (wire transfers, account-to-account transfers, etc.). Diaphonics developed its own software that was integrated into legacy communications platforms, where our software "layer" allowed for an additional authentication gate that users had to pass through (in addition to providing a PIN, SSN, or answering challenge questions with a bank's call center agent), enabling significantly hardened access to accounts for a high-wealth clientele.

Westborough, Ma

Closed largest-ever new logo deal with Walgreens for IVR prescription refill solution covering 3,300+ store locations with TCV of $1.37MLicensed Envox's SDK (Software Developer Kit) & sold professional services to enterprise accounts (including Fortune 500), ISVs and development shops, who utilized the core platform & toolkit to build customer-facing IVR (Interactive Voice Response) solutions; larger deals included 5-year $1.3MM contract with large nationally-recognized pharmacy chain, where our team built a solution that handled all inbound prescription refill call traffic, and provided outcall reminders. Focal points of deployment: ease of use; security; efficiency; ROI; back-end integration to existing database & PBX systems.

Peabody, Ma

Top New Business performer 2002 with $1.2M in new contractsKey wins: Sony Computer Entertainment America, Delphi Automotive, Nortel/Avaya(ScanSoft - acquired by Nuance)Licensed full line of company's speech technologies (ASR/TTS) to OEM & ISV accounts; Acted as sales lead for first-ever speech recognition deal with globally-recognized electronic game console manufacturer, where our team helped to co-develop customer's first speech-recognition powered game, ultimately becoming one of their top-selling releases for launch year. The customer had a vision & knew what they wanted their gaming users to experience... we listened and successfully delivered.

Eagan, Mn

Worked together with CEO & CTO to call into and secure company's first customers (C.H. Robinson Worldwide, J&B Wholesale)Converted 1st POCs / pilots to revenue-generating new logosWorked with customers in the transportation & field service markets on the deployment of Gearworks' wireless telematics platform, which helped in the areas of workflow automation and asset tracking. Working closely with the company's CEO, CTO and a skilled services and support team, secured the company's first accounts for a then-nascent solution set that was cutting edge. The PDAs & digital signature screens you see today when signing for a delivery... or the GPS tracking devices seen on service and transport vehicles... were our focus back in 2000/2001. Gearworks was subsequently acquired by Xora, Inc.

Burlington, Ma

“Divisional Top Performer” Q4 ‘98, Q1 ‘99, Q1 ’00 for 100%+ achievement vs. $2M quotaResponsible for licensing the full line of company’s core technology products, including ASR (Automatic Speech Recognition), TTS (Text-to-Speech) & SMC (Speech/Music Compression) solutions to OEM/ISV customers; proactively managed primary accounts in the telephony, Internet, embedded systems and PC multimedia markets within the Northeast US and Eastern Canada territories

Cambridge, Ma

Bitstream (acquired by Monotype Imaging) was a NASDAQ-traded developer and supplier of digital imaging software & development solutions. I held several different roles of increased responsibility including:+ Securing site licenses of company’s font software to major accounts for their corporate identity programs+ Working with Fortune 1000, graphic arts, education and government accounts on the deployment of Bitstream's font software for day-to-day use+ Licensing company's developer tools, SDKs & royalty-based software to new ISVs (Independent Software Vendors) for the creation of and/or inclusion in their own product linesMany of the fonts that you see today in company logos... or scrolling across your television screen... or the typefaces that are used on LinkedIn (and billions of other computer-generated images) were built by the great team at Bitstream. "President's Club"

Bachelor’S Degree, Girard School Of Business; Marketing

Activities and Societies: Dean's List

High School