Flight instructor + Instrument Instructor for Airplane Single Engine Land airplanes. Responsibilities include:- Coordination with other CFIs + PAC operations.- Serve as a guide to the exciting, fun world of general aviation- Ensuring students learn effectively during their scheduled time- Structuring lessons to meet a students goals, starting at their current skill level- Pre-flight planning + briefing, post-flight briefings- Completion of all flights in safe and timely manner

Winged Wheel believes that outdoor businesses are at their best when they are cognizant, informed and actively engaged with their customers. We provide the tools and knowledge to live by this philosophy.

Flight instructor for Airplane Single Engine Land. Pilot-in-Command for scenic tours and introductory flights. Responsibilities include:- Coordination with other CFIs, line and customer service teams- Serve as a guide to the exciting, fun world of general aviation- Ensuring students learn effectively during their scheduled time- Structuring lessons to meet a students goals, starting at their current skill level- Pre-flight planning + briefing, post-flight briefings- Completion of all flights in safe and timely manner

Responsible for service and operations at the largest e-bike retailer in North America. Major accomplishments + responsibilities include:- Created standardized process for bike build and service check-in.- Spearheaded implementation of new point-of-sale system for sales, service and inventory management.- Designed and implemented computerized build queue using Kanban principles.- Responsible for on-going training of technicians and bike builders.

Manager of small retail location for Pedego Electric Bikes. Major accomplishments include:- Education of all staff to perform basic maintenance and adjustments to rental fleet resulting in reduced down-time and higher quality customer experience.- Key contributor in building a robust, customer-centric, flexible team.- Consistent YOY sales growth in all categories: e-bike sales, rentals and service (20%+ growth for three years)- Large YOY improvements in Units per sale, average sale price and operating income.- Consistent stream of positive review on multiple platforms for both tourists and local market.

Major Accomplishments include:- Grew sales with 100% of accounts through active communication, sustainable sales tactics and shared vision- Critically evaluated and partnered with new distributors in Oceania, Asia and Europe, creating a significant new sales foundation- Developed plan to reduce inventory costs by 50+% while reducing pick times, pick errors and improving order fills- Created global sales reporting structure with customers, bringing transparency to the sales channel- Created and implemented Selective Distribution Agreements with focus on expectations for marketing/athletes, critical item stock and retailer qualityResponsibilities include: - Build Deity distribution network around the globe- Work with owners to build fulfilment structure for international retailers and distributors- Handling all technical service, warranty and repair- Research, Create and Implement successful pricing structure for international markets- Primary account manager for all Deity distributors

Major accomplishments include:- Distributor Service and Warranty Annex addition to distributor contracts- Comprehensive Repair/Replace cost analysis.- New Engineering and Quality connections with customer service- Implemented warranty and early warning process with sports marketing teams- Electronic products support - Consumer Direct Support and Product Registration + learnings from Quarq- Key contributor to multiple projects: CQF improvement, Holistic EPS and Global CS/DSD alignmentResponsibilities include:- Coordinator for Warranty Committee (Strategic Priority - Deliver Best Service in Industry)- Lead action plans and technical bulletin development- Work with AM Operations, Quality and Product Development to implement running changes, product updates and complete product support- Represent Dealer Service teams globally to broader SRAM organization- Ensure new products are properly supported upon introduction through SRAM-direct, OE and AM Distributor channels

Major accomplishments include:• Integrating existing Dealer Marketing team into new Aftermarket team, with buy-in from team members• Key contributor to new Aftermarket sales direction and strategy• Worked with managers to diffuse tensions between cross-location teams and build functional relationships• Created and implemented a unique Ride Experience program for MTB and Road products• Planning and execution of SRAM independent rep trip to Taiwan - a first for many of our reps• Created and implemented new strategic direction for Dealer Marketing team• Development of Avid Fly-by initiative to restore customer confidence and build brand equityResponsibilities include:• Working with AM team to determine targets for distributor and dealer clinics and travel• Planning and adhering to budget for Dealer Marketing• Planning and leading travel to dealers and distributors with SRAM independent rep groups• Year-to-year layout, planning and execution of key event booths• Oversight of SRAM Technical University session including dealer, distributor, OE PM and tuner sessions

Accomplishments include:• Development of “Top 100” list of most influential retailers, as well as development of relationships therein• Successfully leveraged clear endorsements of SRAM at our top customers• Key contributor to successful introduction of SRAM Road product at the dealer level• Managed department growth from one to five personnel• Significant cost reduction in SRAM Technical University operations, while increasing attendeesResponsibilities include: • Implementation of key strategic element in corporate strategy• Planning and adhering to budget for Dealer Marketing• Establishing and maintaining relationships with key retailers for various markets/segments• Reporting activities and feedback to senior management and to SRAM at large• Leading SRAM Technical University staff and Dealer Marketing staff

Major accomplishments include:• Development of warranty cost and failure rate formula (later integrated into quality/development systems)• Selected as Technical Liaison to senior management for dealer initiatives• Creation and implementation of a cross-brand product training matrix for new Dealer Service RepsResponsibilities include:• Providing retailers and consumers with timely, gratifying service via phone, email and in person• Repair and warranty evaluation of all SRAM product• Marketing and Technical support at Norba/UCI events and other SRAM events