Mike Reisinger Email & Phone Number

Dallas/Fort Worth Area

Deloitte's Hotel & Conference Center is a catalyst by which Deloitte transforms its learning and develops leaders who have the complex technical, industry, professional, and leadership skills they need to succeed and best serve clients. A 700,000+ square foot, state-of-the-art learning and leadership development facility near Dallas, TX that opened in July 2011. It is a 107-acre campus to be used for education, business, and client meetings that will feature multiple learning and meeting spaces; 800 onsite guest rooms; networking, dining, and social venues; and recreational facilities, including a fitness center, athletic fields, and running/bicycling trails.

Relocated by Gaylord to this 2,000 room, 2,100-employee unionized property as a strategic business partner to drive key business initiatives and hire and retain top talent. Managed team of five which was responsible for over 900 requisitions and 80,000 applicants on an annual basis.• Responsible for full-cycle recruitment process including planning, forecasting, sourcing, candidate prescreening, salary negotiations, offer management, candidate tracking, metrics development and analysis.• Streamlined hiring and administrative processes resulting in a 20% increase in hiring productivity while reducing 10% of headcount and 15% of budget.• Held key project role in the RFP process, selection of, design of, process flow creation, implementation and company-wide training for applicant tracking system.• Reduced open positions by 60% by reducing Time to Fill from 35 days to 17 days.• Oversaw staffing of 200 employees for three new restaurants and nightclub; from print, radio and internet recruiting to ‘pound the pavement’ and mass hiring events. Also, assisted with developing strategies and leading the grand opening hire events of two resorts which required over 1,700 employees each.• Developed college relations strategies including Internships and Leader in Training Program, as well as built relationships with leading Diversity and Hospitality schools and faculty.• Developed Affirmative Action Plan and assisted legal counsel through a successful OFCCP audit.• Assisted with general HR responsibilities including; resolving employee relations issues, benefits open enrollment, employee events, employee satisfaction survey and feedback sessions, and annual wage analysis & recommendations.

Led a team of 15 which was responsible for 4,100 employees and five properties; 2,881 room Gaylord Opryland, 300 room Radisson Hotel, golf course, downtown saloon, and river showboat. Annually, processed over 60,000 applicants, 1,800 external hires and 300 internal transfers. Developed and managed a $1.5 million recruiting & relocation budget.

Part of opening team of this 1,400 room, 1,800 employee resort. As Training Mgr, responsible for creating brand guest services program and new hire orientation program. Designed and facilitated leadership development classes. As Employment Mgr, responsible for team of six which filled 700 requisitions on an annual basis. Successfully implemented strategic staffing solutions during a time of 2.3% unemployment in Orlando utilizing college relations, international recruiting and developed a competitive wage incentive program for hard to fill positions.

Regional corporate office and two resorts; 750 room Portofino Bay and 650 room Hard Rock Hotel. 1,500 total staff.• Assisted with developing brand standards and developing the pre-opening training plan for two resorts.• Worked with department heads to develop on-the-job training plans from job standards and training checklists to training manuals and task validation methods.• Developed training programs for all hotel operations including competencies, manuals, and validation.• Handled new hire paperwork, conducted orientation and on-boarding programs.• Participated with the corporate team in the philosophy and redesign of the company’s handbook.

Worked in various locations within the resort in Orlando, Florida including Magic Kingdom, Blizzard Beach, Caribbean Beach Resort, Downtown Disney, Special Events, Disney University and Epcot.• Created a retail training program, Disney’s Merchantainment, which averaged an increase of 8% in revenue and 11% in guest service scores.• Managed a 13,000 square foot, $9 million retail outlet, including all lines of business; training, loss prevention, budgets, visual display, schedules, and employee relations.• Designed and facilitated various classes and seminars to all levels of employees; line staff, management, executives, and international students. • Created and published company newsletters on a departmental and hotel level.