Michael Rhine Email & Phone Number

Orlando, Florida, United States

Substitute Teacher 12/2022- PresentKelly Education, Orlando, Florida• Substitutes in several Orange County Public Schools.• Works in various grade levels and subjects.• Excellent interpersonal skills with students and staff.• Punctual and available on short notice.

Lake Mary, Florida

• Assists district Market Coordinator in an assigned office to ensure all requests for appointments are met which includes scheduling of appointments and confirmation of pre-set appointments.• Manages lead banks to maximize their performance by the organized working and proper disposition of leads by established guidelines within Appointment Center SOP.• Serves as a liaison between sales force and Sears’s customer.• Works leads by established process designed to protect the marketing investment.

Lake Mary, Florida

• Ensures that all employees are monitored on a routine basis and are provided with accurate, consistent and fair evaluations along with motivational feedback in a timely manner.• Provides call monitoring trends data to site management team and recommends improvements• Provides trend data to Training Team to help develop and implement specific training workshops for employees• Coaches and trains Appointment Specialists in specific areas of needed development inclusive of one-on-one/side by side training sessions

Lake Mary, Florida

• Receives in-coming and makes out-going calls to interested members in an enthusiastic and courteous manner while selling the appointment to maximize lead to appointment conversion• Schedules appointments for offices throughout the United States and Puerto Rico allowing sufficient time between appointments for the sales presentation and travel times• Takes surveys in order to provide better customer service in an effort to recapture members• Manages lead banks to maximize their performance through proper disposition in accordance with current policies

Lake Mary, Florida

•Make out-going phone calls professionally and expediently while extending highest level of quality customer service.•Schedule qualified appointments for potential clients•Input accurate data entry into Home Improvement proprietary system•Maintain knowledge of current and updated policies and processes

Lebanon, Pa

· Worked in family business· Learned business ethics and processes to grow business· Member of a team of 15 employees· Trained in the “old school” methodologies· Designed, managed, and maintained the company’s social media presence on the internet by setting up on-line facebook page

Harrisburg, Pennsylvania Area

· Familiar with the manipulation, training, and “scoping” of Mutual Funds· Assigned to front office and was “front line” in servicing incoming and outgoing client communications· Provided administrative and logistical support for Financial Advisor· Maintain confidentiality and high level of sensitivity especially when manipulating others’ finances· Managed and maintained all records related to operational, compliance, and regulatory functions pertaining to state and federal regulations

Valencia, Carabobo-Venezuela

· Assessed, tracked, and guided business professionals who were learning a second language· Visited 7 –10 facilities on an on-going basis to do in-house training· Supervised the teaching department · Hired, trained, and evaluated 6-7 professionals· Scheduled language learning workshop activities· Coordinated and arranged team and morale building activities· Managed on-line learning program

Bachelor Of Science (Bs) In Journalism, Advertising

Education record