Michael Rice Email & Phone Number

Chicago, Il, Us

Walldorf, Bw, De

Managed SAP’s program to transform SAP from on premise to a BTP cloud company. Developed program blueprint, processes, and aligned across technology, marketing, and sales board areas. Operational responsibility for program delivery, strategy direction, weekly status reporting, and quarterly executive meetings. Managed a matrixed diverse and global team of 20.• Managed 3 years of successive improvement of LOB BTP use cases with on time delivery for SAP annual strategic sales events (SAPPHIRE) and developer events (TechEd). • Revised the SAP website UI/UX content for greater clarify of business and technical material.• Quarterly reported into senior management and responded to board leadership queries. • Developed a global BTP use case dashboard to track BTP customer success. • Documented current state processes and streamlined activities with yearly improvements to speed up solution design and add customer delivery proof points.• Experience with S/4HANA, RISE & Moves migrations, CX, DSC, ISBN, HXM.

Waldorf, De

Managed creating a scalable, global and sustainable operational processes to incorporate Ariba Spend Management into SAP operations. Issue resolution and drove operational improvements. • Managed the expansion of Ariba's Payments processing program from US centric to a global functionality. Documented the SAP and Ariba global tax functionality for seamless delivery. • Managed over 20 people as a global shared services problem solving working group to determine client issues, engineering requirements and product delivery improvements. • Documented the SAP and Ariba Activate combined delivery methodology for complex clients.• Wrote client Ariba product use case guide and partner ecosystem portal documentation.

Waldorf, De

Client Portfolio Management responsibilities across multiple industries for the Ariba Network. • Managed up to 4 accounts with matrixed program teams of 15 to 20 people per project.• Resolved a client issue with the product team and implemented the Canadian tax functionality.• Managed the first fully global account deployment of a client across 4 continents. • Resolved a troubled account issues saving a $15m TCV client during a renegotiation. • Worked on Ariba UI/UX dashboard designs and client focus groups on a cross functional team.

Worldwide, Oo

Program Manager of a Financial Services PMO managing complex, banking client relationship problems to bring their processes, products and technology into compliance within risk and regulatory guidelines. • Site Manager responsibilities for 6 staff and project operational issues resolution.• Mentoring, onboarding training and managed project staffing up 15 people per project.• Managed a complex project portfolio with a $1m+ budget per project.

New York, Ny, Us

Managed a $25m portfolio of infrastructure and application projects for risk and regulatory compliance across Corporate Technology. Managed a multidisciplinary team of Architects and Engineers.

New York, Ny, Us

Managed the creation and operation of a global Application Performance Team. Consolidated 4 business units into a single APM operation. Automated operations which increased team performance 4X without adding head count. • Managed an interdisciplinary tools team of 13 SME’s with a global matrixed team of up to 80 support team indirect reports. Worked with Design and UAT testing to develop clean code.• Reduced severity 1 outages 25% year over year as tools were adopted reducing rebates.• Revised Production Support from a reactive after the outage support to a proactive and preventative support model. This improved level 1 and 2 support issue resolution timing.• Leader on the AML Global Governance team managed the remediation of 29 applications on 400 servers in less than 3 months avoiding a $100m fine.

New York, Ny, Us

Developed a global client on-boarding tracking model with 1200 annual implementations. • Improved transparency and alignment between business and technology teams reducing friction.• Managed the stop sell of a legacy system and migration of clients to a new Network platform.• Managed the new platform defect capture and software remediation of over 200 client issues. • Negotiated the merger of 2 departments with a proposed savings of $10m annually.

Worldwide, Oo

Manager of client relationships for PMO and technology operations to deliver cost savings and post-merger consolidations. Managed accounts with TCV over $100m and staff up 20 people.• Managed PMO operations for Utility, Healthcare, and Manufacturing companies.• Managed steering committee, daily operations. • Coached a client in contract negotiations saving them $40 by consolidating contracts.• Managed business process and technology solutions influencing strategic directions and customer success.

Armonk, New York, Ny, Us

Managed the design, sale and delivery of multiple PMO data center solutions for clients. • C Suite level relationship responsibility for $400m TCV sales growth.• Managed staffing, profit & loss and up to 100 delivery and operational SME’s such Engineers, Architects, and Project Managers.• Achieved revenue growth target of 10%, deployment and client reference targets with accounts like GMAC, Emerson, McDonald’s, Northwestern Mutual.• Assigned troubled accounts, returned them to profitability and improved client satisfaction.and operate 24X7 business and technology operations with a 95.5% up time.

Armonk, New York, Ny, Us

Managed client requirements gathering and solution design of Internet website and data centers such as first of their kind car ordering website and Healthcare annual enrollment portal. Over $50m in TCV.• Helped grow and mature a boot strap operation of less than $5m TCV to over $1bn in 3 years.• Managed a multidisciplinary team of SME’s to create the client’s custom solution.• Performed QA, Legal and Pricing reviews and sales presentation of solutions to clients.

Operations Management - Scaling Operations

Executive Education - Kellogg Management Institute Kmi 12, Management

Mba, Marketing With Distinction

Bachelor'S Degree, English

Itil Foundation Certification V2 2004

Pmp Pmi Certified Project Manager 2005 -2027

Pmi-Acp (Agile Certified Practitioner) 2013 -2025

Shakespeare Monologue Acting Class

Certificate, Egyptian Hieroglyphs

One Night Shakespeare Workshop Of Pericles At Chicago Shakespeare Theater, Theater Performance

One Night Workshop Of How A Director Works With Actors To Bring The Text To Life On The Stage., Theatre/Theater