Recruited to this provider of door, window, masonry, stone, chimney, and fireplace repair services as first COO and charged with creating business strategy to sustain profitability and achieve growth. Hold full P&L accountability and oversight for virtually every company function, including finance, legal, sales, marketing, customer service, technology, and human resources. Lead business process optimization and workforce planning initiatives to ensure SLAs are completed on-budget and on-time. Manage multimillion-dollar budget. Staff 55.► Built operating model that achieved net margin improvement of 15%+ in one year and 550% increase in annual revenue in 5 years. Developed 3-year strategic plan on track to drive revenue growth by 10x. ✓ Conducted deep-dive analysis of all business functions. Restructured job types and pricing, and exited unprofitable businesses.✓ Grew operations from one location to 13 warehouses in 4 states.✓ Activated paid/organic digital/social marketing campaigns to build brand awareness and engagement. Introduced controls/automation to improve operational rigor and mitigate financial/reputational risk. ✓ Virtually eliminated customer escalation cases and reduced labor by 10% while increasing revenues by 33% by replacing CRM software with more robust solution. ✓ Conceptualized logic and front-end strategy to support development of new service inspection software that trimmed time spent on inspections by 2+ hours.✓ Managed end-to-end Employee Retention Credit (ERC), garnering $1.1M in tax credits. ✓ Overhauled processes for invoicing, collecting, and paying sales tax to achieve compliance, reducing tax liability. ✓ Launched HR function; ensured compliance, managed hiring, developed sales training program, benchmarked compensation, and addressed/elevated company culture. Sourced, negotiated, and administered first company benefits plan and later renegotiated contract.

Held dual operations and business development responsibilities at this commercial construction services firm. Directed workflows for 3-5 construction projects simultaneously, ranging from one week to several months duration and analyzed financial performance. Recruited/onboarded union/non-union trades employees; oversaw bids, scheduling, procurement, take-offs, close-outs, customer satisfaction, budgeting, and team management. Project Budgets: $20K to $300K. Staff: 5-30 people.► Grew project portfolio and ensured on-time, on-budget delivery of construction build/renovation projects.✓ Procured business in 6 states and hired sales talent, project managers, and contractors.✓ Authored and implemented process workflows for inside sales, estimators, and project managers.

Provided technical analysis to support flood damage reduction measures and made recommendations to mitigate risk. Delivered written and oral weather briefings for internal stakeholders/executives and outside agencies. Installed, calibrated, and maintained several weather stations, stream gages, and water quality sites.