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Dynamic hospitality professional with fifteen years of progressive operations management focused on guest experience and staff engagement. Special interests include: cost control, financial analysis, standard operating procedures, staff development, and process improvement.
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Assistant General Manager - Holiday Inn By The BayLafayette Hotels Sep 2016 - Sep 2022Portland, Maine Area• Responsible for operations of 240 room hotel and 30,000 sq ft convention center• Oversee housekeeping, banquets, restaurants, etc. to exceed IHG brand standards• Analyze room inventory and revenue management to maximize RevPAR• Inspire staff engagement to drive guest satisfaction and intent to return -
Assistant General Manager - Food & BeverageSeminole Hard Rock Hotel & Casino Hollywood Aug 2015 - Sep 2016Hollywood, Fl• Assistant General Manager for all FOH operations of KURO Japanese Craft Kitchen• Control beverage inventory, cost, quality, and consistency of our craft cocktail bar / lounge• Manage, motivate, and train all FOH staff to ensure proper steps of service are executed• Oversee social media presence on Yelp, OpenTable, Trip Advisor, etc.• Develop SOPs to ensure restaurant consistency, cleanliness, and organization -
Assistant Beverage ManagerSeminole Hard Rock Hotel & Casino Hollywood Jul 2014 - Aug 2015Hollywood, Fl• Casino floor beverage manager for 200+ team members working at multiple outlets• Outlets include service bars, casino floor bars, high limit rooms, VIP suites, and poker room• Revised ordering process and pars to achieve a liquor cost of 16%• Ongoing staff development, coaching, training, and mentoring• Develop and institute SOPs for all bartenders, bar porters, and servers to ensure staff safety and service excellence.
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Venue ManagerState Theatre Jan 2013 - Jun 2014Portland, Maine Area• Responsible for nightly operations of 1,800 guest concert venue• Oversight of staffing, pour control, nightly reporting, for staff of 5-15 bartenders working 7 outlets• Staff bar assignments to emphasize employees’ strengths and optimize revenue• Regular audits of bar preparedness for predictable rushes during band set breaks• Competent in Maitre’d POS Management Functions
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Venue ManagerPort City Music Hall Dec 2012 - Jun 2014Portland, Maine Area• Responsible for nightly operations of 550 guest concert venue• Oversight of staffing, pour control, nightly reporting, for staff of 10 bartenders working 3 outlets• Rotation of available staff to expedite service and enhance guest experience• Competent in Maitre’d POS Management Functions
Mike Erickson Skills
Mike Erickson Education Details
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St. Joseph'S CollegeBachelor'S Degree
Frequently Asked Questions about Mike Erickson
What is Mike Erickson's role at the current company?
Mike Erickson's current role is General Manager at Lafayette Hotels.
What is Mike Erickson's email address?
Mike Erickson's email address is mi****@****ihg.com
What is Mike Erickson's direct phone number?
Mike Erickson's direct phone number is +120741*****
What schools did Mike Erickson attend?
Mike Erickson attended St. Joseph's College.
What skills is Mike Erickson known for?
Mike Erickson has skills like Customer Service, Sales, Management, Training, Event Management, Customer Satisfaction, Food And Beverage, Hospitality, Recruiting, Interviews, Event Planning, Employee Relations.
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Mike Erickson
Westbrook, Me5gmail.com, idexx.com, idexx.com, mckinsey.com, idexx.com2 +177044XXXXX
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3probuild.com, orepac.com, orepac.com5 +150989XXXXX
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Mike Erickson
Des Moines Metropolitan Area3biltd.com, gmail.com, deltadentalia.com2 +151526XXXXX
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Mike Erickson
Salt Lake City Metropolitan Area
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