Mike Erickson Email & Phone Number

Portland, Maine Area

• Responsible for operations of 240 room hotel and 30,000 sq ft convention center• Oversee housekeeping, banquets, restaurants, etc. to exceed IHG brand standards• Analyze room inventory and revenue management to maximize RevPAR• Inspire staff engagement to drive guest satisfaction and intent to return

Hollywood, Fl

• Assistant General Manager for all FOH operations of KURO Japanese Craft Kitchen• Control beverage inventory, cost, quality, and consistency of our craft cocktail bar / lounge• Manage, motivate, and train all FOH staff to ensure proper steps of service are executed• Oversee social media presence on Yelp, OpenTable, Trip Advisor, etc.• Develop SOPs to ensure restaurant consistency, cleanliness, and organization

Hollywood, Fl

• Casino floor beverage manager for 200+ team members working at multiple outlets• Outlets include service bars, casino floor bars, high limit rooms, VIP suites, and poker room• Revised ordering process and pars to achieve a liquor cost of 16%• Ongoing staff development, coaching, training, and mentoring• Develop and institute SOPs for all bartenders, bar porters, and servers to ensure staff safety and service excellence.

Portland, Maine Area

• Responsible for nightly operations of 1,800 guest concert venue• Oversight of staffing, pour control, nightly reporting, for staff of 5-­15 bartenders working 7 outlets• Staff bar assignments to emphasize employees’ strengths and optimize revenue• Regular audits of bar preparedness for predictable rushes during band set breaks• Competent in Maitre’d POS Management Functions

Portland, Maine Area

• Responsible for nightly operations of 550 guest concert venue• Oversight of staffing, pour control, nightly reporting, for staff of 10 bartenders working 3 outlets• Rotation of available staff to expedite service and enhance guest experience• Competent in Maitre’d POS Management Functions