Mike Riddick Email & Phone Number

Atlanta, Georgia, United States

As the proprietor of a family-operated semi-truck transportation company, I am committed to delivering the best customer service for all our clients' delivery needs. In this multifaceted role, I wear many hats and manage a range of day-to-day responsibilities to ensure the smooth operation of our business.Key Responsibilities:Customer-Centric Approach: I prioritize customer satisfaction above all else, consistently striving to exceed client expectations by providing top-tier delivery services.Negotiations and Rate Management: I skillfully negotiate freight rates with clients and partners to ensure competitive pricing while maintaining profitability for our business.Driver Management: I manage a team of CDL drivers, overseeing their schedules, training, and performance to ensure timely and reliable deliveries.Payroll Administration: Responsible for payroll processing, I ensure that all drivers are compensated accurately and on time, fostering a positive work environment.Hands-On Repairs: I personally conduct repairs and maintenance on our fleet of vehicles, minimizing downtime and reducing maintenance costs.DOT Compliance: I meticulously adhere to Department of Transportation (DOT) regulations, ensuring that our operations are fully compliant with safety and legal standards.As a small business owner in the transportation industry, I am dedicated to balancing diverse responsibilities while prioritizing customer service and regulatory compliance. My commitment to providing exceptional service and ensuring the smooth operation of our business allows us to thrive and build lasting relationships with our clients.

I founded a goal planning app that simplifies success. It's built on three key questions, guiding users to set achievable short-term goals aligned with long-term dreams. The goal is balance - helping people juggle life's demands effectively. Our user-friendly design ensures anyone can use it to navigate their path to success.

Greater Atlanta Area

As a seasoned senior-level technology analyst with a proven track record of providing on-call support, conducting in-depth research, and troubleshooting in high-pressure, fast-paced environments. My primary focus has been on maintaining the integrity of train yard inventory systems, where precision and reliability are paramount.I take pride in my ability to develop and implement innovative software tools. This proactive approach has not only resulted in substantial cost savings but has also ensured high system uptime, minimizing disruptions to operations.I excel in conducting comprehensive root cause analyses using SQL and transaction logs. This analytical approach has consistently provided valuable insights for critical ERP systems while also extending to web app development.I have a track record of collaborating cross-functionally to enhance user experiences. By designing intuitive interfaces and reducing recurring issues, I've successfully improved overall system usability and the quality of consumer-facing web applications.My skills extend to designing and presenting prototypes for peer review and business partner feedback. This collaborative approach ensures that the end product aligns with both internal expectations and the needs of our customers.I am committed to staying at the forefront of technology trends and continuously expanding my knowledge to deliver top-tier performance in the ever-evolving tech landscape.

Atlanta, Georgia, United States

Provided top-tier technical support and customer service, resolving complex issues efficiently in a fast-paced environment.Addressed network problems, software failures, and store outages, ensuring minimal disruption to operations.Assisted managers with end-of-night accounting software support, ensuring accurate financial reporting daily.

Dekalb County, Georgia, United States

During my tenure as a Desktop Support Specialist within the school system, I provided invaluable field support to ensure the smooth operation of computer systems utilized by teachers and staff. My role involved addressing both hardware and software needs, allowing educators to focus on their primary mission – educating students.Key Responsibilities: Hardware and Software Maintenance: I diagnosed and resolved hardware issues, conducted software updates, and ensured that all teacher computers were functioning optimally. This included troubleshooting problems related to desktops, laptops, peripherals, and educational software.Personalized Delivery Schedule: To minimize disruptions in the learning environment, I managed a personalized delivery schedule, ensuring that maintenance and updates were carried out efficiently and at the most convenient times for teachers and students.Progress Reporting: I maintained regular updates to project managers and relevant stakeholders on the progress of support tasks. This ensured transparency and accountability in all initiatives related to desktop support during my tenure.In this role, I played a critical part in maintaining the technological infrastructure that supported modern education. My aim was to empower educators with reliable and up-to-date technology so they could provide the best possible learning experience for students.

- Program in various environments including Visual Basic, HTML, C, SQL, and DOORS.- Organized volume of data into standard work for presentation and compliance within company operating system.- Test Validation and Reporting for various teams and projects.