Mike Mcmurray Email & Phone Number

Seattle, Washington, United States

• Bellman, guest transportation, valet, concierge and logistics, sales of value-added services, and events for a 211-room 4-star full-service hotel, with a staff of 300. • Wore multiple hats during covid service restriction, as only front-of-house staff on site. • Scheduled, trained, and mentored a staff of 7 at any given time. • Served 30,000+ guests annually, pre-covid.

Seattle, Washington, United States

• Assist guests and help make their stay enjoyable along with offering concierge services for recommended restaurants, tours, points of interest.• Develop & maintain positive working relationships with others, and support team to reach common goals

Greater Seattle Area

• Handled guest reservations with detailed information for local dining. Arranged and sold local sightseeing tours, car rentals, sporting events, shows, tour packages to Victoria, Vancouver, other out-of-town destinations and provided driving directions. • Offered Bell service upon check in and out and storage of luggage.• Operated telephone switchboard station. Answer, process all guest calls, requests, questions, or concerns. • Follow up with guests to ensure requests or problems have been met to their satisfaction. • Supervised a staff of 7, providing training, scheduling, and supervision.• Trained more than 200 team members during my 21-year tenure with the company.• Received Silver Star award twice for outstanding customer service.• Named Employee of the Month 4 times for excellence in customer service and satisfaction.

Seattle, Washington, United States

• Banquet Steward in charge of setting up kitchen preparation for meeting events and guest dining.