Mike Robertson Email & Phone Number

Ramsey, Nj, Us

• Currently assigned as a dedicated IT support member for Moorings Park.• Working with All Covered and Moorings Park to develop new IT processes.• Liaison for all vendor support for IT at Moorings Park.• Provide Audio/Video support for recordings through Tricaster.• Administrator for VOIP - Cisco Unified Communications Manager (CUCM)• Administrator for phone system (Alcatel Omni PBX)• IT support liaison for Netsmart tools, such as MyUnity and Vision.• Administrator for the Moorings Park Verizon account.• IT move-in coordinator for residents at Moorings Park.• Provide 1st level troubleshooting support for the following: • Direct TV • SARA • Jeron • Audio/Video • Cell phones • Exchange • Office 365 • Phone lines • Networking• Assist with incident management through Service Now.• Assist with IT scheduling through Exchange.

• Personal Startup company.• Used for consulting/troubleshooting in Information Technology.• Assisted in troubleshooting/rebuilding computers for neighbors, friends, and family.• Network troubleshooting for users in the surrounding area with Hotwire and Xfinity.• Restored all services to daycare facility based out of MI, including support for servers, networking, phone systems.

Aurora, Ontario, Ca

• Team lead for end-user support at Magna Electronics Auburn Hills.• IT lead in engineering tools support group North America. • Maintain license servers, active directory accounts, desk/cell phones, and desktops/laptops for all users at the Auburn Hills engineering office. • Maintain and offer troubleshooting support for engineering tools at Magna Electronics globally.• Work alongside Magna International IT on any issues related to all external systems in the Magna Electronics Auburn Hills environment, as well as developing new projects and standards.• Managed company cell phone contracts for Verizon and T-Mobile.• Provided troubleshooting support for all company cell phones (Android and Apple).• Tasked with looking into new technologies that were beneficial and cost-effective in the IT environment.• Developed engineering tool support/troubleshooting documentation for Magna Electronics globally (40+ tools).• Created and built the first computer that is currently being used in vehicles for data collection.• Developed a building move plan, coordinating with Magna international IT, executive management at Magna Electronics, and Business Relations Manager (BRM) of Magna Electronics.• Assisted in moving all existing IT infrastructure and 120 users from Rochester Hills engineering facility to Auburn Hills.• Wealth of knowledge in troubleshooting issues with imaging deployment to any version of Windows (Windows 7 and above).• Trained in Office 365 through New Horizons Computer Learning.• Worked with Dell on projects for Magna Electronics and have knowledge on how to do laptop ordering through the Dell Customer Portal.• Lead the deployment of multiple software deployment packages on a global scale and collaborating with managers/users to ensure we had proper fail-safes in place (over 2000 users total).

• Performed end-user support to users at Rochester Hills engineering facility and Grand Blanc plant.• Maintained license servers, active directory accounts, and desk phone lines for all users at Rochester Hills engineering facility and Grand Blanc plant.• Managed company cell phone contracts for Verizon, T-Mobile, AT&T, and Sprint.• Provided troubleshooting support for all company cell phones.• Worked alongside Magna international IT on any issues related to all external systems in the Magna ECar Rochester Hills facility and Grand Blanc plant, as well as developing new projects and standards.• Tasked with looking into new technologies that were beneficial and cost-effective in the IT environment.• Tracked all troubleshooting issues through the Magna Electronics ticketing system, closing them in a timely manner.• Coordinated two separate email migrations from Lotus Notes to Microsoft Outlook (approximately 500 users total).• Assisted in setting up a new plant, redoing all network connections inside of existing plant, as well as terminating new network drops in the entire plant office.• Undertook all roles and responsibilities in IT at both the Rochester Hills engineering facility and Grand Blanc plant (approximately 350 users total).• Successfully coordinated a migration of 50 Magna Powertrain users over to the Rochester Hills engineering facility, residing on a different domain and mail server.• Developed a faster, cost-effective, and more efficient process for deploying new laptops, including shorter downtime for users who had system crashes.• Became the lead specialist in deploying laptops and giving orientation training to all new hires.

Aurora, Ontario, Ca

• Performed end-user support to users at Rochester Hills engineering facility.• Maintained active directory accounts and desk phone lines for all users at our Rochester Hills engineering facility.• Managed company cell phone contract for Sprint.• Provided troubleshooting support for all company cell phones.• Tracked all troubleshooting issues through the Magna Electronics ticketing system, closing them in a timely manner.• Work alongside Magna international IT on any issues related to all external systems in the Magna ECar Rochester Hills facility and Grand Blanc plant, as well as developing new projects and standards.• Tasked with looking into new technologies that were beneficial and cost-effective in the IT environment.• Developed a faster, cost-effective, and more efficient process for deploying new laptops, including shorter downtime for users who had system crashes.• Created and maintained all levels of driver support for laptops and desktops in the environment.• Became the lead specialist in deploying laptops and giving orientation training to all new hires.

Bachelor’S Degree, Systems Management Communications (Smc)

Associate’S Degree, Computer-Aided Design (Cad) & Technology