Michael Rodrigue Email & Phone Number

• Teach technical content using skills development activities appropriate to the nature of the training such as e-learning, hybrid training, distance learning, classroom training and put into practice pedagogical concepts and principles.• Create an environment conducive to learning by adopting dissemination strategies based on the subject matter to be taught, the tools and technology to be used.• Provide learning reviews and provide feedback to learners and managers.• Contribute to the development and optimization of training programs and products, by providing technical inputs as well as advice within instructional design frameworks.• Contribute to the design and updating of training content and tools: write content, offer contextual task aids and develop exercises intended to be integrated into the technological training environment.• Analyze the training needs of learners by identifying information in the systems and by producing an evaluation report, the results of which will be the subject of development plans.

• Take part in interactions with customers on various digital platforms (Facebook, Twitter, emails and chat). • Participate in the improvement of work tools related to the various digital platforms and existing training and collaborate in the development of new tools. • Share best practices in customer service. • Simultaneously receive and process customer requests for all activities for the residential and commercial markets according to business processes.• Promote the various products and services available and carry out the resulting transactions. • Support complex customer contacts that require special expertise. • Coordinate the dissemination of information on social media with responders during an emergency or high volume of interaction related to an event.• Perform several skills upgrades for residential and commercial customers: - Collection (active accounts, final accounts, low-income customers); - Field intervention (request for power / declaration of works, studies and pre-construction...); - Planned breakdowns and interruptions; - Technical web (Customer Area, web browser...); - Invoicing, moving in/moving;- Commercial without power.• Perform the tasks assigned to the Customer Contact Centre Representative ll.

• Receive and process requests from clients in complex or specialized collection for residential clienteles. - Service interruptions including the negotiation of the conditions of return to service; - Customized agreements for low-income clients; - Special and legal files (e.g., estates, bailiffs, lawyers); - Insolvency files (e.g., residential bankruptcies, indebtedness, etc.); • Provide customer service (billing, moving in/moving, collection and breakdowns). • Carry out the various necessary transactions (transfer of balance, correction of cashing, issuance of check...). • Process customer contacts according to the frameworks in force, including the authentication of the customer as well as the update of their file. • Promote different products and services. • Perform the tasks assigned to the Customer Contact Centre Representative l.

• Provide customer service (billing, moving in/moving, collection and breakdowns). • Carry out the various necessary transactions (transfer of balance, correction of cashing, issuance of check...). • Process customer contacts according to the frameworks in force, including the authentication of the customer as well as the update of their file. • Promote different products and services.

Montreal, Quebec, Canada

• Conduct market analysis and understand market conditions. • Find the best buying opportunities. • Find qualified contractors to ensure superior renovations and this in a fast production time. • Make sales that will be filled by both parties. • Manage a busy calendar of events.

Montreal, Quebec, Canada

A.S.L.V Inc. www.liguevoyageurs.com • Management of about ten parks on the territory of the city of Montreal, a team of about twenty employees (scorers and referees) as well as more than a hundred teams. • Participate in several meetings to ensure the evolution of the company as well as the satisfaction of the teams. • Management of financial statements, projects, marketing as well as the planning of 140 softball teams.• Perform the management of accounts and payments of employees. • Apply the rules in force and give fines for non-compliance with the instructions.• Participate in several meetings of the sports association of the city of Montreal to ensure the evolution of the company as well as the satisfaction of the teams.

Montreal, Quebec, Canada

A.S.L.V Inc. www.liguevoyageurs.com • Management of about ten parks on the territory of the city of Montreal, a team of about twenty employees (scorers and referees) as well as more than a hundred teams. • Perform the management of accounts and payments of employees. • Apply the rules in force and give fines for non-compliance with the instructions.

Montreal, Quebec, Canada

• Perform the development of high quality men's clothing but at an affordable price. • Develop and maintain supplier relationships. • Preparation of business plans for each of the product lines - financial, strategic and tactical. • Management of budgetary objectives and monitoring. • Establishment of the promotional calendar and events. • Creation and management of the website (inventory, product description, etc.).

Montreal, Quebec, Canada

Contract within the "Vigilance Center" team at Groupe Robert. • Safety management in Canada (mainly in the provinces of Quebec and Ontario) as well as in the United States. • Emergency management to reduce operational risks. • Maintain a good relationship with different companies/suppliers (Gaz Métro, Ryder, Michelin, Volvo Action, Bridgestone, Goodyear, etc.) as well as different services (police, firefighters, paramedics). • Maintain the inventory (virtual and physical), check and update the history of the trailers as well as their contents. • Perform payment management (Tcheck, ComCheck and Virtual Mastercard).• Prioritize the different calls (accident with injured, incoming call from the alarm centre, accident without injury, breakage on the road). Respond and be proactive in the face of exceptional situations such as major gasoline spills or even deaths. Prioritize events according to their degree of dangerousness, always keeping in mind the budget of the department. • Manage alarms and viewing of several surveillance cameras (live and backup) of more than ten centres (Quebec/Ontario). • Document all information in final reports and surveys. - Regularly check and correct when necessary the ISAAC and TripSheet timesheets of about 1200 trailers. • Use of several software and tools (Truckdown, SOTI MobiControl, ISAAC, TCHEK EFC, EFS, etc.).

Montreal, Quebec, Canada

• Develop and maintain supplier relationships. • Preparation of business plans for each of the product lines - financial, strategic and tactical. • Management of budgetary objectives and monitoring. • Establishment of the promotional calendar and events. • Negotiation and follow-up with suppliers of promotional opportunities, marketing expenses, purchase volumes, etc. • Management of the website and updates (inventory, product description, etc.).