Michael Rodrigue Email & Phone Number

• Teach technical content using skills development activities appropriate to the nature of the training such as e-learning, hybrid training, distance learning, classroom training and put into practice pedagogical.
• Create an environment conducive to learning by adopting dissemination strategies based on the subject matter to be taught, the tools and technology to be used.
• Provide learning reviews and provide feedback to learners and managers.
• Contribute to the development and optimization of training programs and products, by providing technical inputs as well as advice within instructional design frameworks.
• Contribute to the design and updating of training content and tools: write content, offer contextual task aids and develop exercises intended to be integrated into the technological training environment.
• Analyze the training needs of learners by identifying information in the systems and by producing an evaluation report, the results of which will be the subject of development plans.

• Take part in interactions with customers on various digital platforms (Facebook, Twitter, emails and chat).
• Participate in the improvement of work tools related to the various digital platforms and existing training and collaborate in the development of new tools.
• Share best practices in customer service.
• Simultaneously receive and process customer requests for all activities for the residential and commercial markets according to business processes.
• Promote the various products and services available and carry out the resulting transactions.
• Support complex customer contacts that require special expertise.

• Receive and process requests from clients in complex or specialized collection for residential clienteles. - Service interruptions including the negotiation of the conditions of return to service; - Customized.
• Provide customer service (billing, moving in/moving, collection and breakdowns).
• Carry out the various necessary transactions (transfer of balance, correction of cashing, issuance of check...).
• Process customer contacts according to the frameworks in force, including the authentication of the customer as well as the update of their file.
• Promote different products and services.
• Perform the tasks assigned to the Customer Contact Centre Representative l.

• Provide customer service (billing, moving in/moving, collection and breakdowns).
• Carry out the various necessary transactions (transfer of balance, correction of cashing, issuance of check...).
• Process customer contacts according to the frameworks in force, including the authentication of the customer as well as the update of their file.
• Promote different products and services.

Montreal, Quebec, Canada

• Conduct market analysis and understand market conditions.
• Find the best buying opportunities.
• Find qualified contractors to ensure superior renovations and this in a fast production time.
• Make sales that will be filled by both parties.
• Manage a busy calendar of events.

Montreal, Quebec, Canada

• A.S.L.V Inc. www.liguevoyageurs.com
• Management of about ten parks on the territory of the city of Montreal, a team of about twenty employees (scorers and referees) as well as more than a hundred teams.
• Participate in several meetings to ensure the evolution of the company as well as the satisfaction of the teams.
• Management of financial statements, projects, marketing as well as the planning of 140 softball teams.
• Perform the management of accounts and payments of employees.
• Apply the rules in force and give fines for non-compliance with the instructions.

Montreal, Quebec, Canada

• A.S.L.V Inc. www.liguevoyageurs.com
• Management of about ten parks on the territory of the city of Montreal, a team of about twenty employees (scorers and referees) as well as more than a hundred teams.
• Perform the management of accounts and payments of employees.
• Apply the rules in force and give fines for non-compliance with the instructions.

Montreal, Quebec, Canada

• Perform the development of high quality men's clothing but at an affordable price.
• Develop and maintain supplier relationships.
• Preparation of business plans for each of the product lines - financial, strategic and tactical.
• Management of budgetary objectives and monitoring.
• Establishment of the promotional calendar and events.
• Creation and management of the website (inventory, product description, etc.).

Montreal, Quebec, Canada

• Contract within the "Vigilance Center" team at Groupe Robert.
• Safety management in Canada (mainly in the provinces of Quebec and Ontario) as well as in the United States.
• Emergency management to reduce operational risks.
• Maintain a good relationship with different companies/suppliers (Gaz Métro, Ryder, Michelin, Volvo Action, Bridgestone, Goodyear, etc.) as well as different services (police, firefighters, paramedics).
• Maintain the inventory (virtual and physical), check and update the history of the trailers as well as their contents.
• Perform payment management (Tcheck, ComCheck and Virtual Mastercard).

Montreal, Quebec, Canada

• Develop and maintain supplier relationships.
• Preparation of business plans for each of the product lines - financial, strategic and tactical.
• Management of budgetary objectives and monitoring.
• Establishment of the promotional calendar and events.
• Negotiation and follow-up with suppliers of promotional opportunities, marketing expenses, purchase volumes, etc.
• Management of the website and updates (inventory, product description, etc.).