Holagen provides business and technology solutions for small to medium sized businesses all the way to large enterprise operationsWe offer a wide range of professional consulting and outsourced services, Program and Project Management, Strategic Business to enterprise architecture solutions (development to implementation, support and maintenance) and business process re-engineering consulting servicesWe can help you make your business more efficient and more profitable… Show more Holagen provides business and technology solutions for small to medium sized businesses all the way to large enterprise operationsWe offer a wide range of professional consulting and outsourced services, Program and Project Management, Strategic Business to enterprise architecture solutions (development to implementation, support and maintenance) and business process re-engineering consulting servicesWe can help you make your business more efficient and more profitable. Your time is best devoted to your core business. Contact us for a free consultation on how we and our strategic partners can help you better leverage your investments in your business operations, technology and most importantly, your people. Show less

Consultant/Advisor to the National Director.

Digital delivery is what Smart Channels is all about. I work with the HSBC's Latin American business leaders in helping our global digital teams deliver value to our customers through our mobile apps.

As Program Manager responsible for the delivery of the amalgamation of the 3 nursing regulators in the Province of BC (College of Registered Nurses of BC, College of Licensed Practical Nurses of BC and the College of Registered Psychiatric Nurses of BC) into a new single Provincial Nursing Regulator. This program included delivering over 25 projects including areas such as bylaw and governance, CEO Selection, Process definition, Regulatory and Financial systems updating and records migration as… Show more As Program Manager responsible for the delivery of the amalgamation of the 3 nursing regulators in the Province of BC (College of Registered Nurses of BC, College of Licensed Practical Nurses of BC and the College of Registered Psychiatric Nurses of BC) into a new single Provincial Nursing Regulator. This program included delivering over 25 projects including areas such as bylaw and governance, CEO Selection, Process definition, Regulatory and Financial systems updating and records migration as well as the technical infrastructure migration to MS Azure. It also involved managing the project to select, design and construct a new 50,000 sq. foot Health Regulatory Office in Vancouver that will be home to 12 of the provinces health regulators. The new regulatory college opened on Sept. 4, 2018. Show less

Provide Consulting Services to CEO and COO on IT/IS Development and Delivery Support Services. Act as Subject Matter Expert on Business Process Optimization/Transformation. Support Facilities and Operations Management as a Senior Advisor.

Specialising in Strategic Business Solutions, including Business Process Re-engineering, Technology and Shared Services Consulting, Project Management, Financial Management, Interim CIO Services as well as major business and IT transformation program leadership services.

As a member of the Group Executive Team I was responsible for all BF&M Group of companies IT/IS operations across multiple countries throughout the Caribbean. Departments within my organization included Application Development. Global PMO, Group Business Analysis, Customer Service Desk as well as all Infrastructure and operations support. One of the major changes during my two years at BF&M was through leading and driving organizational change through detailed business process re-engineering… Show more As a member of the Group Executive Team I was responsible for all BF&M Group of companies IT/IS operations across multiple countries throughout the Caribbean. Departments within my organization included Application Development. Global PMO, Group Business Analysis, Customer Service Desk as well as all Infrastructure and operations support. One of the major changes during my two years at BF&M was through leading and driving organizational change through detailed business process re-engineering both in business operations and IT. This led to significant improvements in the areas of project portfolio governance and project management. It also drove the business on areas to focus it's operational improvements on, both pre and post-automation. My other main responsibility was that of the senior executive directly responsible for running BF&M Canada's day to day operations in Halifax, Nova Scotia. Show less

Responsible for forming a newly created department within the EASports Online organization that worked with each of the game franchises in the development of their online game capabilities and extensions. Headed up a team of Development directors, Software Developers and QA staff that delivered products such as Creation Center for FIFA 12 and 13, MaddenWorld for Madden NFL12 and 13, CountryClub for TigerWoods13 and NCAA Online Dynasty for NCAA13 as well as all main EASPORTS… Show more Responsible for forming a newly created department within the EASports Online organization that worked with each of the game franchises in the development of their online game capabilities and extensions. Headed up a team of Development directors, Software Developers and QA staff that delivered products such as Creation Center for FIFA 12 and 13, MaddenWorld for Madden NFL12 and 13, CountryClub for TigerWoods13 and NCAA Online Dynasty for NCAA13 as well as all main EASPORTS websites.Title Credits include: FIFA 12&13, Madden 12&13, NCAA 12&13, NHL12, Tiger Woods PGA Tour 12&13, Grand Slam Tennis 2, NBA Jam Live Show less

As the Senior VisionFund Microfinance IT Leader (CIO-Level) responsible for the delivery of cost effective operations and business solutions for all global microfinance operations, directing a team of internationally based staff supporting 47 countries. Functioning in a dual role also served as the senior executive advisor for World Vision International on Global Shared Services. During my tenure I was responsible for initiating and facilitating the global business process re-engineering… Show more As the Senior VisionFund Microfinance IT Leader (CIO-Level) responsible for the delivery of cost effective operations and business solutions for all global microfinance operations, directing a team of internationally based staff supporting 47 countries. Functioning in a dual role also served as the senior executive advisor for World Vision International on Global Shared Services. During my tenure I was responsible for initiating and facilitating the global business process re-engineering process for all the microfinance operations world-wide Show less

Responsible for the capital budget and program portfolio to assess, approve and ensure the delivery of cost effective operations solutions for all customer facing service offerings,

Responsible for leading the transitioning of the organization into a true Services organization using “best of breed” practices by recommending improvements where appropriate, and leveraging the resulting services to drive consistent service solutions that are cost-effective and are valued in the marketplace.

Responsible for training/mentoring of staff and day-to-day call center operations service delivery co-ordination, using a clear understanding of all Labour Relations and Collective Bargaining Agreements. Directed a staff of 70+ unionized support staff.

Lead member responsible for development of a new global service delivery model and organisation structure for one of the largest banks in the world based on best of breed operations practices/technology/facilities to meet the business needs

Lead member of a team of support specialist delivering service to more than 30 outsource customers, Supported the highly confidential infrastructure for TELUS (Executive, Legal, HR, CIO) and architected deployment technology and strategy. Directed a team of 24 staff

Day to day operations, responsible for Sales, Finance, HR, Service Delivery