IT ANALYST GLOBAL IT – CARGILL INC. (2007 – 2014)Lead continuous process improvement and cost saving initiatives in the Service Desk, Client Services and User Administration towers. Partner with Cargill IT Level 2 teams, global IT Service Desks, Corporate Functions, customers, and vendors to resolve short-term issues and recommend long-term process improvements. • Played an integral role in the successful transformation of 16 Service Desks into 1 outsourced service desk managed by EDS. • In partnership with application owners, designed and implemented a new user setup form with an end to end management approach. The form streamlined the onboarding process for new user setups, resulting in a savings of approximately 3hrs per request and increased customer satisfaction.• Key contributor of a new domain/location move process that decreased mean time to fulfill from approximately 30 days to 8 days. • Completed a comprehensive inventory of divisional devices. Determined which devices needed repair or shipment to disposal company. Disposed 100 devices and corrected multiple software issues with other devices. Reduced ongoing software licensing and hardware costs on unused devices.• Primary contact for an internal audit. No issues were found and no remediation efforts were recommended.• Collaborated with users, management and the Software Development Team to expand functionality based on business needs and implement enhancements to helpdesk.cargill.com’s service request and incident request functionality.

Provide IT 1st level desktop and network support for network and business applications including Data Warehouse (Cognos - Impromptu, PowerPlay), OneWorld and other peripheral systems. Delivered end-to- end new user setup. Completed purchasing, security, and other user requests activities. • Partnered with the Employee Engagement Team on a document mapping process. Completed documentation and lead training with the Salt Helpdesk team.• In charge of Printer Leases for the division. Gained strong understanding of Cargill business unit priorities and areas of technology need as the primary point of contact for printing issues.

Served in 3 short-term contract positions with The Oceanaire Inc., Jostens Inc., and Cargill, before transitioning into a permanent position with Cargill Inc.• Provided remote end user pc, peripheral and software support to 1000+ Cargill employees nationwide. • Achieved efficient and consistent hardware and software rollouts by using Altiris Deployment Server and Notification Server.• Established VPN Connection and utilized Active Directory to assign users and computers rights and access to resources.• Upgraded Dell laptops from Win2000 to Win XP. Configure XP and established VPN Connections on all laptops.• Recommended and led the setup of Symantec Norton Antivirus, server and client systems resulting in up-to-date virus protection.• Consistently provided solutions through effective troubleshooting.

Maintained and continuously improved PC and LAN/WAN network performance in support of 100 employees throughout 9 locations. • In partnership with 4 internal IT contributors, completed a 60 employee relocation that involved planning and implementing networking, equipment and software installation.• Spearheaded the evaluation and renegotiation of existing telecommunications contracts and vendor relationships. Negotiated new pricing and contractual terms, which reduced annual expenses by 12%. • Migrated 90 users from Windows 95 to Windows XP resulting in improved security and efficiency.