Salesforce Business Analyst, process improvement projects, target architecture project, resolved data alignment issues, business reporting development and analytics, process automation, requirements gathering, defining project scopes, continuous issue resolution, quarterly PCI-DSS audits

* USPS - Mail Carrier part time* Purple - Night Shift Machine Operator* Python Essential Training (LinkedIn)* Python for Data Science and AI (IBM-Coursera)

* The Data Scientist’s Toolbox (Coursera-John Hopkins University)* Tableau Desktop Certified Associate* Professional Scrum Master* Tableau 10 A-Z: Hands-On Tableau Training for Data Science! (Udemy)* Python Essential Training (LinkedIn)* Python for Data Science and AI (Coursera-IBM)

Created business analytics platform, utilizing SQL, Excel, VBA coding, MS Access, SAP and third party vendor data. Developed advanced financial forecasting, budgeting tools, dashboards and weekly reporting. Expanded report audience to multiple outside groups and their executives. Consulted on and project managed next step business analytics evolution, involving Alteryx, Qlikview, Tableau and an Oracle database implementation.* Managed complex B2B advertising, promotional sales and rebate incentive program, communicating detailed incentive plans and driving strategy via analytics* Increased incentive program engagement from 70% single rebate to 80% multiple rebate consumers on a 70 million marketing budget* Created $2.2 million in annual cost savings* Unstuffed supply chain with 10 week summer incentive program, within the original budget forecast* Influenced and managed rebate vendor change, automating incentive program uploads, serial number verification and accounting data processes* Created executive level dashboard with weekly and quarterly monitoring and reporting, and early detection data model for program variance indicators (additional executive level presentations as required)* Expanded metrics reporting from VP Marketing to President Lennox Residential, VP Controller, Director Supply Chain Logistics, Product Management* Created flexible “what if” budgeting process and tools* Reset supply chain logistics after significant forecast errors* Project managed implementation of data analytics warehouse, with project scope, milestones, data mapping and success criteria* Trained and managed handoff of reporting processes to multiple reports in India

Studied

Managed large complex cell phone network projects, involving multiple metropolitan areas. Created and managed projects including network designs, detailed project plans, project meetings, timelines, milestones, and budgets for up to six matrix managed functional groups with timely project delivery* Project managed multi-phase intersystem soft handoff projects between multiple customer markets in a cross functional matrix managed environment* Customer presentation of multi-market projects, new technology and any major customer issue resolutions* Collaborated across internal and external customer teams to resolve network and product and individual site issues* Created business requirements documentation for Process Management Control System (PCMS), mapping the end to end delivery process manufacturing, five engineering groups, two install groups, data mapping, data definitions* Managed software development project and process automation of network monitoring metrics* Monitored customer network, forecasting network requirements avoiding network blockage* Maintained top level customer satisfaction (5 of 5)* Developed advanced services first consulting sale in US Majors group