Michael Noe Ruperto Email and Phone Number

A top-performing retail management professional with 14+ years’ proven track record of growth and success across various leading international retail brands in the UAE. Customer-focused, self-motivated and driven individual who has a proven record of achieving and exceeding sales targets by executing efficient retail store operations, maintaining impactful visual merchandising, motivating and developing staff, controlling stock inventory, and consistently promoting excellent customer service.Career Highlights:• Increased the market share contribution of the Fragrance category by 41% from 17% to 24%, and the Skin Care category by 58% from 12% to 19% (2020 vs 2017) in Sephora Abu Dhabi Mall store. This was achieved by identifying the growth opportunities then focusing on those opportunities, training the team on product knowledge and customer service best practices, and ensuring customers were taken care of by balancing floor leadership and store operations, monitoring the sell thru of stocks and taking appropriate action plans, and working with the various departments such as supply chain, training/HR and commercial.• Consistently ranked #1 amongst the 9 Under Armour retail brand stores in the Middle with regards to KPI’s (Key Performance Indicators) such as ATV, UPT and Conversion rates, from 2015-2017. This was achieved by staff motivation thru in-store staff challenges, recognition and rewards programs. Developing a customer service focused culture within the store through coaching and training. Focusing on maximizing stock inventory. The consistent implementation of the visual merchandising guidelines.• Ranked within the top 5 stores, amongst 22 stores, for achieving a net profit margin of 51%, while maintaining shrinkage under .05% at the Adidas Deira City Center Brand Store in 2012. This was achieved primarily by driving sales thru staff motivation, monitoring and controlling stock, implementing efficient store operations and leading customer service from the shop floor. Ensuring the shop was well presented at all times.