Mike Ziegler Email & Phone Number

Los Angeles Metropolitan Area

Developing and maintaining trusted executive relationships with key client business and technical stakeholders. Aligning AI product solutions to client requirements, ensuring sustained, measurable business results. Distilling operational analytics into executive decision support dashboards showing quantifiable business performance over time. Identifying and leading conversations to facilitate the achievement of client business objectives by leveraging their investment in Uniphore AI… Show more Developing and maintaining trusted executive relationships with key client business and technical stakeholders. Aligning AI product solutions to client requirements, ensuring sustained, measurable business results. Distilling operational analytics into executive decision support dashboards showing quantifiable business performance over time. Identifying and leading conversations to facilitate the achievement of client business objectives by leveraging their investment in Uniphore AI solutions.Partnering with Account Teams to create a customer success plan and contributing to customer business transformation programs that produce tangible, profitable business outcomes.Leverage understanding of client’s infrastructure to optimize interfaces to AI solutions. Demonstrate a credible understanding of industry best practices to offer clients the best guidance on their path to success. Show less

Greater Los Angeles Area

Provide clients with business and technical IT guidance, including business needs analysis, short/long-range planning, budgeting, and execution. Provide expertise with transitioning applications and data storage from in-house to cloud-based solutions.• Technical and business migration planning to move enterprise applications to cloud environments.• Professional Services business design and creation for service company to yield new revenues.• Small and medium business IT and… Show more Provide clients with business and technical IT guidance, including business needs analysis, short/long-range planning, budgeting, and execution. Provide expertise with transitioning applications and data storage from in-house to cloud-based solutions.• Technical and business migration planning to move enterprise applications to cloud environments.• Professional Services business design and creation for service company to yield new revenues.• Small and medium business IT and networking infrastructure planning, design, and implementation. Show less

Greater Los Angeles Area

Built and ran Professional Services organization. Created major programs collateral for proposal development, contract negotiation, program staffing, and sustained customer success. Responsible for hiring, staff management, business operations, profit and loss, annual budget, continuous improvement, and growth of business results.

San Jose, California, United States

Developed and lead the infusion of customer success elements into Cisco’s eroding $13B annual services business. Established customer success strategies, techniques, and processes, which made customers measurably more successful with Cisco products and services. • Increased customer retention and contract renewal rates into the 95%+ range.• Built plans to allow Cisco customers to procure innovative SaaS (versus traditional maintenance) services across several of Cisco’s product lines.

National Responsibility

Developed opportunities and delivered $11M+ portfolio of client consulting services annually. Established, maintained, and expanded trusted executive relationships with clients providing key guidance on strategic business initiatives. Produced predictable, successful engagements with major Public Sector and Educational accounts in New York, Los Angeles, the southern, and northwest US territories. Owned and ran all aspects of business.• Developed initial and ongoing service… Show more Developed opportunities and delivered $11M+ portfolio of client consulting services annually. Established, maintained, and expanded trusted executive relationships with clients providing key guidance on strategic business initiatives. Produced predictable, successful engagements with major Public Sector and Educational accounts in New York, Los Angeles, the southern, and northwest US territories. Owned and ran all aspects of business.• Developed initial and ongoing service engagements yielding more than 50% Y/Y growth.• Created business models to implement, expand, and upgrade large complex networks. • Hired, trained, and matured high performance teams of Program Managers, Consulting Engineers, and administrators to deliver services aligned to client solution requirements.• Produced profits above national averages while delivering 50+ engagements annually. Show less

San Jose, California

Assembled, grew, and led Customer Success teams responsible for the successful delivery and renewal of professional and support services for a $9B installed base of software and hardware products across Cisco’s Service Provider clients. Sustained renewal rates above 95%.• Leveraged customer success strategies to build defensible negotiating position resulting in a $330M renewal award, up 12% from the prior contract.

Worldwide Responsibility

Increased Gold partners’ gross profit margins 40%-50% while doubling service and product sales. Created, piloted, and operationalized partner programs to augment their businesses with new service practices that created newfound profitable revenue streams.• Provided business models that added professional services offerings to partners’ portfolios. o Increased partners’ return on working capital (RWC) by 100-250%. o Reduced operating costs 25%-35% from… Show more Increased Gold partners’ gross profit margins 40%-50% while doubling service and product sales. Created, piloted, and operationalized partner programs to augment their businesses with new service practices that created newfound profitable revenue streams.• Provided business models that added professional services offerings to partners’ portfolios. o Increased partners’ return on working capital (RWC) by 100-250%. o Reduced operating costs 25%-35% from improved utilization and realization.• Publicly recognized for developing innovative business value. o VAR Business magazine cover story, Business Wire article. Show less

Western United States

• Led team of Consulting Systems Engineers in 12 western states responsible for supporting sales in driving product revenue growth• Developed engineering team and groomed manager to assume responsibilities of newly split sales area to accommodate business growth• Biggest win, major healthcare provider: $71M revenue over 3 years• SE Team supported Sales in doubling revenue 3 years in a row

Southern California

• Consulting Principle responsible for Network Integration Practice• Led consulting engagement development; including the structuring of business financial models, hiring and staffing, and managing program managers of ongoing projects• Maintained executive level relationships and delivered presentations focused on proposing and closing networking and consulting business• Managed business P&L and the management of consulting teams

Southern California

• Designed and delivered upper division Computer Science core curriculum courses o Computer Organization, Microprocessor Design, Assembly Language Programming, Data Structures, and accompanying labs• In top 10% of course evaluation ratings in Computer Science Department all years