Michael Roy Sabal-Rodriguez Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

Dubai, United Arab Emirates

United Arab Emirates

United Arab Emirates

• Responsible for quarterly forecasting, planning, implementation and coordination of schedules for 300+ staff across 25 stores in Dubai, Sharjah and Abu Dhabi. This resulted in a much orderly day to day operations and.
• Recruited, interviewed and hired several employees and oversaw the new hire performance tracking and coaching. Inducted new hired staff on the use of the POS and cash handling protocols.
• Organized KPI results on a daily, weekly and monthly basis and prepared summarized reports to the Operations Director and Managing Partner.

Dubai

• Coordinate sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitor and strives to maintain high levels of quality, accuracy, and process consistency in the sales.
• Support the equitable assignment of sales force quotas and ensure quotas are optimally allocated to all sales channels and resources.
• Proactively identify opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in.
• Monitor the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommend revisions to existing reports, or assists in the development of new reporting tools.
• Build peer support and strong internal-company relationships with other key management personnel.

Cebu, Philippines

• Ensured 100% delivery of all contractual and quality service goals, Actively implemented strategies and initiatives to enable the business to achieve its objectives.
• Managed day‐to‐day operations and deliverables. Delivered timely and efficient solutions to all operations and client-related requests. Employed effective organizational and time‐management skills to deliver solutions.
• Improved the key success metrics associated with goals. These included:o Customer Satisfaction Scoreso Service Level Goalso Quality Goalso FCR - (First Call Resolution)o RPC ‐ (Revenue Per Call)o Maintaining 80%.
• Actively managed the staff, support, motivate and retain an outstanding team. Responsible for mentoring, training, evaluating, and developing the staff.
• Managed the communication. Maintained a positive, respectful and caring attitude.
• Escalated system-related issues to the appropriate systems/IT support/vendor team.

Region VII - Central Visayas, Philippines

• Planned and executed print advertising campaigns for local businesses in Cebu City, Philippines.
• Managed staff of part-time (7) and full-time (4) field sales and distribution executives.
• Oversaw all contracts returned from advertising sales and marketing.
• Developed PR campaigns for BPO and corporate clients.
• Oversaw sales operations of sales representatives for a US in-house company that earns about$800,000/year in health care products and events like annual coding and billing conferences.
• Created quarterly sales projections based on actual cash-in revenue from 2010- 2011.

Bachelor Of Science - Bs, Industrial And Organizational Psychology, With Distinction

Activities and Societies: UNITASS Ateneo de Cagayan Debating Society 2002-2003Active member and officer of the student council (UNITASS).

With Honors

Activities and Societies: Glee Club