Michael Sale Email & Phone Number

Monument, CO, US

Manage 5 teams: Service Delivery, Development, SEO Authority, Foundation - Architectural Performance and Intent Content Delivery, to deliver outcome-based SEO & technical marketing services for Fortune 50 clients for almost 7 million in ACV.

• https://michaelsale.com
• Consulting for growing and transforming Customers Services: I analyze the "Owner's Journey" and identify moments of truth we can apply Knowledge Center Support Processes to institute a Solve Loop driving into a rich.

Morristown, New Jersey, US

・Business Owner/Leader for world first deployment of Avaya Oceana (now Avaya IX Digital) implementation of Omnichannel for services・KCS Director over award winning program pushing into customer experience advances into the Evolve loop using Guided solutions, Quality, Analytics and Perception matrix to feed into multifaceted KPIs for KCS performance and.

Austin, Texas, US

• Manage senior managers, product managers, and data scientists across all major geographies in the development of the Oracle Managed Cloud engineering "Cloud Automation Platform" (CAP)
• Development of an integrated Cloud data model bridging models from the finance/business, customer, data center and ops worlds.
• Own Engineering and Adoption of cloud advanced monitoring with a Predictive Incident Monitoring solution and the Business Transaction Monitoring service for application and hybrid cloud monitoring of key business.
• Engineering for the Oracle Pulse managed cloud customer portal
• Data Warehouse and Operational Data Stores for CAP using ODI, OBIEE, Exadata and Exalogic.

Austin, Texas, US

• Develop and drive fundamental change into the Oracle IT grid toward a cloud computing platform including:
• Aggressive virtualization of over 4,000 VMs for critical business applications for customers
• Data center Space and Power Reclamation: drive customer, application and hardware decommissioning process improvement
• Capex management of hardware in a growing business new to virtualization including a predictive model for procurement with near-zero inventory
• A multi-datacenter abstraction of business applications and infrastructure streamed to DR data centers and used as non-prod (e.g. Dev, Test) environments while maintaining key lifecycle supporting functions (cloning.
• Managed key technical and partnership resources in order to act as key liaison of executive relationships to provide supporting bridges between finance, business, service engineering and operations functions.

Round Rock, Texas, US

Product manager for the flagship Ingres Database and the Ingres Service Network which drive the customer base to an engineering-driven, collaborative support model. Developed the Ingres community presence and technical web "Enterprise 2.0" infrastructure working closely with development and the CIO.

Austin, Texas, US

* Product and Program management for a multi-billion dollar set of products and services.* Define and manage the On Demand Service Platform Roadmap and its technical architecture* Customer-facing and Internal product management and program management activities for product lifecycle initiation and management, customer satisfaction measurement, and.

Austin, Texas, US

* Started Service Engineering group to drive proactive issue avoidance up by 80% in problem areas and provide tools and applications to enable anyone to address highly complex problems like: * DB and Performance Tuning * Failed Database Recovery * Database Network Connection Failure * Configuration management of distributed systems* Cross-product.

Austin, Texas, US

* Internally and externally evangelize Service Management product suite concepts to Larry Ellison, large strategic customer C-Level executives and executive teams internally and externally.* Matrix management of global resources in US and India* Support automation application prototyping and development completed for organization of 500* Recipient of 2001.