Mike Salowey, Cx Pro work email
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Rabid about improving the Customer Experience and providing world-class customer service Specializing in CONTACT CENTER Solutions and CUSTOMER SATISFACTIONMy job is to enable your plans and strategies to be integrated into the several disciplines of Contact Center Solutions required now and in the future.The goal is building long-term relationships to support clients who truly want to be "Customer Centric" .Specialties: Cloud based Contact Center solutionsTop Line Revenue GrowthNew Business Development Customer Experience SatisfactionCustomer RetentionB2B SalesB2C SalesNew Product & Services IntroductionSales Team Training Account Relationship ManagementProfessional ServicesPartner and Channel sales and trainingBusiness AnalyticsACD and Telephony systemsContact Center systems
Microcorp
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Sales ConsultantMicrocorp May 2011 - PresentMICROCORP simplifies the purchase and management of Telecom and cloud-based PBX and ACD/IVR Contact Center Services for business customers nationwide and around the world.How we do it…MICROCORP, with a portfolio of over 35 carrier agreements, is able to provide you with best in class solutions tailored for the needs of your business. We then provision these solutions through Nautilus™, our proprietary process management software, and empower you to integrate and audit all your services inventory within Insite™, our hosted software platform. MicroCorp delivers these solutions through one of the nation’s largest distribution networks, consisting of over 1,500 Telecommunication Agents, System Integrators and VARs.
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Sales ConsultantTamer Partners Corp. Feb 2011 - Feb 2015CUSTOMER DRIVEN MANAGEMENTA paradigm shift in Contact Center tools for Coaching and Training- and cost reductionUsing our Customer Driven Manager (CDM) enterprise technology tool, you can “outsource” your workload to your customers and allow them to improve customer experience and operational performance while reducing your cost. By synchronizing your inside (employee management) with your outside (customer experience) you can reduce your management workload and improve your performance. CDM makes the frontline manager more efficient and more effective by utilizing the voice of the customer as a business tool to drive frontline performance significantly increasing the speed to action in your contact center.
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Regional Sales ManagerEchopass Corporation Jan 2010 - Feb 2011Cloud-based Enterprise Contact Centers. Echopass Contact Center On-Demand is a cloud-based, mutli-channel, end-to-end contact center solution that supports the entire range of inbound and outbound contact center services, (ACD, IVR, WFO, WFM, MIS) from voice, chat, email and other data-based services to a combined, multi-channel service for blended agents. -
National Account ManagerAutonomy Etalk 2005 - 2009Self-managed to exceed quotas and deliver new client sales and revenue growth Over achiever in add-on sales and customer satisfaction managementYear over year success in Business Development and displacing competitors systems.
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National Account ManagerEtalk Corporation Jun 1983 - May 2005Greater New York City AreaResponsible for, and delivered, new client sales, revenue growth add-on sales and customer satisfaction management. Also was accountable for continued sales and customer relationships to major clients ( IBM, GE, Aetan,Cigna, UHG,The Hartford, ING,AIG).Opened six (6) new national accounts, with recurring revenue for 12+ years. Rescued and Improved client relationships.Drove new revenue through solutions-based selling and analyzing customer needs. Hunted and delivered new customer and customized products and services to win new logo accounts. Conducted quarterly business reviews with clients. Managed account plans, support teams and drove process improvements to further enhance sales campaigns and customer experience.
Mike Salowey, Cx Pro Skills
Frequently Asked Questions about Mike Salowey, Cx Pro
What company does Mike Salowey, Cx Pro work for?
Mike Salowey, Cx Pro works for Microcorp
What is Mike Salowey, Cx Pro's role at the current company?
Mike Salowey, Cx Pro's current role is Sales Consultant, Contact Center Standards and Performance Expert.
What is Mike Salowey, Cx Pro's email address?
Mike Salowey, Cx Pro's email address is sa****@****ive.com
What is Mike Salowey, Cx Pro's direct phone number?
Mike Salowey, Cx Pro's direct phone number is +184365*****
What are some of Mike Salowey, Cx Pro's interests?
Mike Salowey, Cx Pro has interest in Salowey@live, Sc 29576, Environment, Com, Murrell's Inlet, 917 797 1588, Contact Info, Com 917 797 1588 Murrell's Inlet, Com917 797 1588 Murrell's Inlet.
What skills is Mike Salowey, Cx Pro known for?
Mike Salowey, Cx Pro has skills like Solution Selling, Crm, Saas, Call Center, Cloud Computing, Professional Services, Enterprise Software, Call Centers, Account Management, Customer Satisfaction, Contact Centers, Telecommunications.
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