Mike Salowey, Cx Pro

Mike Salowey, Cx Pro Email and Phone Number

Sales Consultant, Contact Center Standards and Performance Expert @
Mike Salowey, Cx Pro's Location
Murrells Inlet, South Carolina, United States, United States
Mike Salowey, Cx Pro's Contact Details

Mike Salowey, Cx Pro personal email

Mike Salowey, Cx Pro phone numbers

About Mike Salowey, Cx Pro

Rabid about improving the Customer Experience and providing world-class customer service Specializing in CONTACT CENTER Solutions and CUSTOMER SATISFACTIONMy job is to enable your plans and strategies to be integrated into the several disciplines of Contact Center Solutions required now and in the future.The goal is building long-term relationships to support clients who truly want to be "Customer Centric" .Specialties: Cloud based Contact Center solutionsTop Line Revenue GrowthNew Business Development Customer Experience SatisfactionCustomer RetentionB2B SalesB2C SalesNew Product & Services IntroductionSales Team Training Account Relationship ManagementProfessional ServicesPartner and Channel sales and trainingBusiness AnalyticsACD and Telephony systemsContact Center systems

Mike Salowey, Cx Pro's Current Company Details
Microcorp

Microcorp

Sales Consultant, Contact Center Standards and Performance Expert
Mike Salowey, Cx Pro Work Experience Details
  • Microcorp
    Sales Consultant
    Microcorp May 2011 - Present
    MICROCORP simplifies the purchase and management of Telecom and cloud-based PBX and ACD/IVR Contact Center Services for business customers nationwide and around the world.How we do it…MICROCORP, with a portfolio of over 35 carrier agreements, is able to provide you with best in class solutions tailored for the needs of your business. We then provision these solutions through Nautilus™, our proprietary process management software, and empower you to integrate and audit all your services inventory within Insite™, our hosted software platform. MicroCorp delivers these solutions through one of the nation’s largest distribution networks, consisting of over 1,500 Telecommunication Agents, System Integrators and VARs.
  • Tamer Partners Corp.
    Sales Consultant
    Tamer Partners Corp. Feb 2011 - Feb 2015
    CUSTOMER DRIVEN MANAGEMENTA paradigm shift in Contact Center tools for Coaching and Training- and cost reductionUsing our Customer Driven Manager (CDM) enterprise technology tool, you can “outsource” your workload to your customers and allow them to improve customer experience and operational performance while reducing your cost. By synchronizing your inside (employee management) with your outside (customer experience) you can reduce your management workload and improve your performance. CDM makes the frontline manager more efficient and more effective by utilizing the voice of the customer as a business tool to drive frontline performance significantly increasing the speed to action in your contact center.
  • Echopass Corporation
    Regional Sales Manager
    Echopass Corporation Jan 2010 - Feb 2011
    Cloud-based Enterprise Contact Centers. Echopass Contact Center On-Demand is a cloud-based, mutli-channel, end-to-end contact center solution that supports the entire range of inbound and outbound contact center services, (ACD, IVR, WFO, WFM, MIS) from voice, chat, email and other data-based services to a combined, multi-channel service for blended agents.
  • Autonomy Etalk
    National Account Manager
    Autonomy Etalk 2005 - 2009
    Self-managed to exceed quotas and deliver new client sales and revenue growth Over achiever in add-on sales and customer satisfaction managementYear over year success in Business Development and displacing competitors systems.
  • Etalk Corporation
    National Account Manager
    Etalk Corporation Jun 1983 - May 2005
    Greater New York City Area
    Responsible for, and delivered, new client sales, revenue growth add-on sales and customer satisfaction management. Also was accountable for continued sales and customer relationships to major clients ( IBM, GE, Aetan,Cigna, UHG,The Hartford, ING,AIG).Opened six (6) new national accounts, with recurring revenue for 12+ years. Rescued and Improved client relationships.Drove new revenue through solutions-based selling and analyzing customer needs. Hunted and delivered new customer and customized products and services to win new logo accounts. Conducted quarterly business reviews with clients. Managed account plans, support teams and drove process improvements to further enhance sales campaigns and customer experience.

Mike Salowey, Cx Pro Skills

Solution Selling Crm Saas Call Center Cloud Computing Professional Services Enterprise Software Call Centers Account Management Customer Satisfaction Contact Centers Telecommunications New Business Development Customer Experience Sales Operations Business Development Workforce Management Ivr Direct Sales Managed Services Voip Strategy Sales Selling Unified Communications Channel Partners B2b Customer Retention Salesforce.com Acd Channel Sales Management Telephony Strategic Partnerships Vendor Management Competitive Analysis Customer Relations B2c Cti Lead Generation Customer Service Product Marketing Software Industry Complex Sales Go To Market Strategy Key Account Management Business Alliances Sip Sales Process Consultative Selling

Frequently Asked Questions about Mike Salowey, Cx Pro

What company does Mike Salowey, Cx Pro work for?

Mike Salowey, Cx Pro works for Microcorp

What is Mike Salowey, Cx Pro's role at the current company?

Mike Salowey, Cx Pro's current role is Sales Consultant, Contact Center Standards and Performance Expert.

What is Mike Salowey, Cx Pro's email address?

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What is Mike Salowey, Cx Pro's direct phone number?

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What are some of Mike Salowey, Cx Pro's interests?

Mike Salowey, Cx Pro has interest in Salowey@live, Sc 29576, Environment, Com, Murrell's Inlet, 917 797 1588, Contact Info, Com 917 797 1588 Murrell's Inlet, Com917 797 1588 Murrell's Inlet.

What skills is Mike Salowey, Cx Pro known for?

Mike Salowey, Cx Pro has skills like Solution Selling, Crm, Saas, Call Center, Cloud Computing, Professional Services, Enterprise Software, Call Centers, Account Management, Customer Satisfaction, Contact Centers, Telecommunications.

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