Mike Sames Jr Email & Phone Number

Cincinnati, Oh

Project Manager (Implementation Team)Manages implementation projects from start to completion and product launch. Leads weekly check in meetings with the customer, as well as internal meetings with my various teams and resources.Project Types:• All projects are large scale complex projects, where our full suite of products are to be implemented• Clear communication of project milestones and progress with each customer• Implementation of back office accounting, Point of Sale terminals, and Payment Processing systems• Website & Mobile App build outs (both new & existing customers) • Implement website functionality, such as: Online booking & reservations systems, Online invoice & payments processing, member login & account security, Member profile data, and more)Project Management Software/Tools used: Kantata Mavenlink, Trello, Salesforce, Slack

Working for the outreach arm within the College of Informatics, responsible for bringing new and improved digital experiences to market for both external and internal client projects. Managed innovative large-scale college programs. Working directly with clients from beginning of project life cycle, including pre-sales scope, estimate, and wireframes of concepts. This followed by taking ownership of projects until completion. Keeping track of client budgets, and approval of employee billable/non-billable worked hours of my direct reports.

Highland Heights, Ky

Highland Heights, Ky

• Provided Tier II Technical Support• Traveled to customer sites and installed our 2x Client, and Help Desk Agent software• Created/Organized Distribution Groups in Active Directory for multiple clients• Updated Documentation for Adding/Removing Users in Active Directory• Created a Responsibility Matrix document to assist with facilitating open ticket traffic• Delegated & escalated Tier III requests

Help Desk/Technical Support •Supported approximately 150 Windows users / 25 Mac's users and their major applications. •Produced Documentation for software, hardware, and equipment. This was to assist/train users (i.e. Step-By-Step Instructions). Also for IT Staff (i.e. Installation Procedures, Fixes for future reference).Network Administration •Email Filters and Quarantines (AppRiver, Symantec, MailMax) •Wi-Fi Security (SSID, MAC Address Filtering, WEP Encryption) •Changed Passwords every 6 months •New User Setup •Added accounts to Active Directory, Novell, SQL 2000, Rightfax,Telephony System •Created Home Directory for Each User, activated Roaming ProfilesAlso was involved in the setup of Audio/Video devices for presentations, focus group recordings, etc.

Master Of Science - Ms, Business Information Systems

Bachelor Of Science, Computer Information Technology

Graduated: May 2008 Track: Web Development Track Minor: Computer Forensics

Associate Of Applied Business, Network Administration Technology

Graduated: December 2003