Mike Saunderson Email and Phone Number
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I am a dynamic, high achieving and self-motivated professional experienced at working within the Financial Services, Retail, Utilities, Sports Industry and Academic Services across multiple UK and international business sites. I have extensive experience and a demonstrable track record of delivery including high value £MM IT and Business Change Programmes utilising methodologies including Prince2 and MSP. I am able to influence and convey a level of confidence and build long lasting relationships based on reliability and trust. I am ready to take on the toughest challenges and consistently succeed where others often fail, especially in the delivery, implementation and execution of programmes. I am commercially and strategically focused and consistently demonstrate excellent planning, organisational, communication and stakeholder management skills. I combine a high degree of personal integrity and dedication that enables organisations to achieve significant benefits of strategic importance.Specialties: IT Programme, Portfolio, Implementation and Project Management Financial ServicesBanking TransformationCards & LoansRetail BankingBusiness BankingMobile BankingIssuing and AcquiringWater UtilitiesGeneral InsuranceSports Organisation Academic ServicesThird Party supplier managementBusiness Benefits realisationData Centre MigrationsDesktop ReplacementIT software developmentHardware infrastructure (Mainframe/Unix/AS400 etc)Full e2e Project lifecycle Business change & process re-engineeringOutsourcing / InsourcingPrince2/ MSPChordiant CRMOracle e-BusinessDebt Collections & RecoveriesApplications Processing / Decisioning Contact CentresCloud computingDigital Microsoft O365
Ms Itech Management Ltd
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RetiredMs Itech Management Ltd Sep 2024 - PresentUnited Kingdom -
DirectorMs Itech Management Ltd Jan 2007 - PresentSandbach, Cheshire, United KingdomMS iTech Management Ltd provides high quality Programme, Portfolio and Implementation Management for both IT and Business Change Programmes. We have a wide range of experience in Application Software Development, Infrastructure Management and Deployment, Major Implementations, Business process re-engineering, Insourcing and Outsourcing. -
It ConsultantInternational Olympic Committee – Ioc Mar 2021 - Sep 2024Lausanne Switzerland -
Implementation ConsultantThe Manchester Metropolitan University Jan 2020 - Mar 2021Manchester, United KingdomAn implementation Consultancy role supporting the implementation of a new U4SM Student Management System into the ISDS receiving organisation. -
It ConsultantInternational Olympic Committee Sep 2017 - Dec 2019Lausanne Area, SwitzerlandManaged the migration of on-premise Windows 7 to Windows 10 and implementation of Office 365 Cloud based solutions with the objective of improving collaboration and productivity within the IOC through the introduction of new technologies and solutions. -
Technical Implementation ManagerBarclaycard Dec 2016 - Sep 2017Northampton, United KingdomImplementation Manager on a major Banking Transformation Programme undertaking a platform migration from mainframe merchant on-boarding, billing & settlement systems (Darwin & CAMS) onto a UNIX based RS2 BankWorks solution. -
Infrastructure Programme ManagerWilko May 2016 - Dec 2016WorksopProgramme Manager responsible for delivery of the 'Make IT Safe' portfolio of projects. Initiated to build a stable and resilient environment fit for purpose to support the overarching business strategy and provide a platform for the future. Main in-scope projects and objectives included:Data Centre Transformation - To reduce the operational risk by delivering a suitable hosting strategy, migration and appropriate support and maintenance contracts.Desktop Transformation - To deliver a future proofed platform and workspace environment through implementation of Office 365, sharepoint, Windows 10 upgrade and hardware replacementSmart Store - Provision of a PCI compliant store network to support the retail vision and rollout of WiFi across 400 nationwide stores.PCI - To be PCI 3.2 compliant across Contact Centre, Corporate, E-commerce and Retail channels together with implementation of best security practices across the business.Network, Storage and AS/400 migrations - Replacing and migrate from unsupported and aging infrastructure with new hardware and a fully supported solution.In parallel supported the delivery of a new stage gate process together with defining the associated processes, procedures and documentation whilst and helping to coach and mentor resource to enhance their skills and capability. -
Senior Implementation ManagerBarclaycard Jul 2015 - Feb 2016Northampton, United KingdomA major Banking Transformation Programme undertaking a platform migration from mainframe merchant on-boarding, billing & settlement systems (Darwin & CAMS) onto a UNIX based RS2 BankWorks solution. • Delivered an implementation strategy and plan securing senior stakeholder commitment and support. • Produced detailed technical cut over plans, detailed run books, data verification, first occurrence verification checks and warranty procedures. • Managed and coordinated technical teams geographically located around the world delivering technical implementation plans for application changes and technical integration of 94 legacy systems, the new BankWorks platform and external third parties (IBM, Visa, Mastercard, JCB and Diners International).• Provided event management including command and control processes and procedures, incident management, communication and reporting. • Defined business start/stop processing, financial reconciliation and live proving checks.• Oversaw stakeholder management and communication with the Programme Director, Steering and Executive committees.• Management of 20 direct report Technical and Business Project Managers. -
Programme ManagerUnited Utilities Jan 2015 - Jul 2015Warrington, United KingdomProgramme Manager with accountability for:-Desktop Transformation Programme: Delivered the rationalisation of 3,500 applications down to 450 and deployment of a new laptop, desktop and tough-book estate upgrading Windows XP to Windows 8.1. • Deployed to over 7500 users across 200 business water and waste water sites. • Managed senior stakeholder and business expectations via a stakeholder strategy plan whilst executing effective communication plan to maintain commitment to the Programme. • Managed the renegotiation of the SCC contract and bringing some delivery activity back in-house necessary to ensure success. Telephony Upgrade Programme: Infrastructure delivery and application upgrades for Work Force Management, Work Force Optimiser, Communication Manager SP14 and Dialler software required for PCI DSS Security Council compliance and Windows 8.1 compatibility. • Delivered to extremely tight deadlines that required collaborative working with third parties Avaya, Verint and Vodafone. • Successfully rolled out to 1,500 contact centre agents across multiple business locations.Remedy Programme: Delivered a companywide replacement for the legacy end of life Service Management solution replacing CA Service Desk Manager, Problem, Change, Incident Management and Self Service. • Successfully implemented the new Cloud based solution based on the BMC Remedy product suite and rolled out to over 700 users. -
Programme ManagerUnited Utilities Jun 2014 - Jul 2015Warrington, United KingdomData Centre Programme Manager: Delivered a new IT data centre and migrated services to one of the worlds most advanced and energy efficient facilities based on 100% renewable energy. • A technically complex and challenging programme with e2e responsibility for the business change activity, network and infrastructure builds, technical implementation / cutover planning and subsequent migration of over 400 business and mission critical services and associated hardware.• Successfully delivered over a 6-month period with no unplanned outages or business impact achieving a legal requirement to close the old facility by the end of 2014. In addition accountable for a portfolio of 20+ infrastructure projects managing 10 direct report project managers. Delivery included:- Microsoft Exchange upgrades from 2003 to 2010- Physical to Virtual servers migrations- Windows Server 2003 and Windows 2008 upgrades- Provision of SAP Disaster Recover capability- Delivery of Corporate and Guest WiFi capability- Network stabilisation initiatives- Firewall consolidation. -
Programme Manager / Implementation ManagerBarclays Feb 2013 - Jun 2014Hamburg Area, GermanyProgramme Manager on Banking Transformation Programme migrationg from Prime to VisionPlus (First Data). Responsible for managing delivery of third party suppliers and technical interfaces. Brought in to resolve multiple issues with third party suppliers and technical integration jeopardising the successful delivery of the programme. Contract extended to manage the e2e IT delivery of ongoing technical change including Infrastructure and Application Development aligned to quarterly releases. • Successfully delivery a major new mobile banking application for Android and IOS devices in Germany.• Required close collaboration and working relationships to be developed with key business stakeholders, technology partners (onshore & offshore) and third party suppliers whilst maintaining and motivating multi discipline teams in a variety of locations across the world. -
It Infrastructure Programme LeadThe Co-Operative Banking Group Jul 2012 - Dec 2012Manchester, United KingdomPart of the senior management team delivering the high profile Lloyd’s acquisition on the Mars/Verde programme. Contract subsequently extended as an Infrastructure Portfolio Manager• Oversaw the initial shaping of all test and production infrastructure requirements.Managed a number of Project Managers delivering 20+ Unity projects as part of bring the group's businesses together under one brand and on the same technology platform. -
Infrastructure Consultant (Contractor)Infosys Technologies Ltd Oct 2010 - Jun 2012Manchester, United KingdomProvided consultancy to Infosys as part of their delivery commitments and contractual obligations on the CO-OPs Banking Transformation Programme following the merger of Britannia Building Society (Savings & Mortgages). Contract extended as Delivery Manager with e2e delivery responsibility of a new Payments Hub.• Responsible for senior stakeholder management and reporting within IT, Business and Infosys.• Delivered a new online & batch Payments Hub solution. Based on Unix P7 (AIX 6.1) infrastructure, Oracle Database Server (11g RAC) running Clear2Pay’s Open Frame Work Payments hub application providing integration between the Bank’s legacy mainframe system and Wincor for online card payment processing (ATM & POS transactions) and BACs batch processing.• Managed third party and internal suppliers delivering all application development, infrastructure builds, e2e functional, UAT, operational, performance and external industry testing.• Successfully completed technical implementation and cut over planning, service transition to an external application maintenance supplier (Steria) and warranty. -
Technical Implementation Manager (Contractor) - Banking Transformation ProgrammeCo-Op Financial Services Feb 2009 - Oct 2010Manchester, United KingdomImplementation Manager on a high profile Banking Transformation Programme that delivered a new Internet Business Banking system based on Infosys’s Finacle Corporate e-banking package that replaced FUNDtech’s Financial Director (Corporate) and CASHplus (SME) systems. • Delivered all test and production infrastructure and associated application builds. • Managed IBM’s delivery of the data migration ETL process and procedures utilising IBM Optim tool.• Matrix managed a large team of resources both onshore and offshore from internal departments and third parties including Steria, Infosys and IBM.• Managed the e2e systems integration including pipe-cleaning, smoke testing, data migration, online transaction processing and batch execution prior to formal testing handover.• Managed the technical Implementation and cut-over planning including stop/start processes. dry runs, dress rehearsals as well as hardware infrastructure, network build / configuration, application deployment, data migration and coordination of business change activities including readiness, live proving and warranty. -
Global Coo Technology Office Project Manager (Contractor) - Telescope ProgrammeBarclaycard May 2008 - Dec 2008Northampton, United KingdomReplaced the incumbent Project Manager with responsibility for project recovery of a critical path CRM upgrade necessary to support of the acquisition of 1.7 million Morgan Stanley and Goldfish cards from US firm Discover. • Completed a detailed re-planning obtaining necessary stakeholder and IT delivery commitment. • Delivered legacy infrastructure replaced with UNIX P6 solution (AIX 5.3, WebSphere 5.1, WebSeal 4.1 MQ) Oracle database server (9i RAC) providing additional capacity, resilience and Disaster Recover.• Matrix managed a team consisting of internal resources and external third party suppliers (50+) across a number of parallel running IT and Business workstreams.• Successfully migrated 1200 contact centre agents in the UK and offshore whilst maintaining operational stability throughout. • Subsequent delivery of four business as usual upgrades of Chordiant CRM (V5.6) functional USECASEs -
Business Change Project Manager (Contractor) - Pmor ProgrammeCo-Op Financial Services Feb 2008 - May 2008Manchester, United KingdomProject Manager on a Business Process Re-engineering programme leading a Process Improvement project. Responsible for managing the closure and co-location of 22 Regional Sales Offices, redeployment / redundancy of c100 staff, centralisation of field sales outbound appointment generation and delivery of a revised end-to-end customer lead generation and campaign management process (L&S, General Insurance & Retail products). • Significant stakeholder management was required following a Pilot exercise and market research that demonstrated the Business case was not viable. A revised approach and business case delivering significant savings was approved by the executive and handed over to an internal resource to complete delivery. -
It Programme Manager / Senior Project Manager - Cards & Loans PortfolioBarclays Bank Jan 2005 - Oct 2007Knutsford, United KingdomAccountable for the IT delivery of two large scale and complex Programmes of strategic benefit (GCRP & 3CD) as well as a portfolio of smaller IT Projects delivering important changes to the card processing systems.- Group Collections and Recoveries Programme (GCRP) Delivery of a new strategic and high profile ‘Debt Collection and Recoveries’ (Debt Manager) service replacing a number of legacy systems.- Chordiant Contact Centre Desktop Programme (3CD) Delivery of a new strategic Customer Relationship Management (Chordiant CRM) service replacing the legacy customer management system supporting Barclaycard Contact Centres. -
Senior Project Manager - Project Services, Vbm Special ProjectsBarclays Bank Oct 2004 - Dec 2004Poole, United KingdomBarclays SAP Centre review. Delivered an options and recommendations report on cost saving opportunities.• Worked with the client to develop their outsourcing and operational strategy.• Engaged industry watchers Gartner, Forrester and Meta for an external supply market view.• Directed Maturity during an external SAP benchmarking exercise.• Report identified significant savings together with recommended improvements in operational processes, service levels and sourcing options. -
Senior Project Manager - Enable Build Services - Vbm Sip ProgrammeBarclays Bank Jun 2003 - Sep 2004Knutsford, United KingdomA major Business Change Programme that successfully outsourced the Bank’s central IT application development and support capability (1400 staff) to Accenture in a £MM 6-year deal.• Responsible for governance, planning, RAIDS, reporting, change control, quality processes and financial management of the budget. • Accountable for successfully delivering regulatory approval from the FSA and global offshore regulators. • Responsibility for the production of contract schedules and engaging with the Groups Legal department.• Responsible for obtaining Client commitment to the outsource deal and implementation of a 5-year committed demand pipeline process necessary for benefits realisation. -
Senior Project Manager / Team Leader – Enable Build Services, Lion ProgrammeBarclays Bank Jul 2002 - May 2003Responsibility for the transfer and centralisation of IT service and support functions. -
Senior Project Manager - Service Provision (Sp), E-Source ProgrammeBarclays Bank Dec 2000 - Jun 2002Delivery of a Group wide e-procurement system. -
Project Manager / Bid Manager – Service Provision, Projects TeamBarclays Bank May 2000 - Nov 2000Managed a number of bid and contract renewal projects -
Project Manager – Barclays Technology Services (Bts), Projects TeamBarclays Bank Feb 2000 - Apr 2000Business Case production, technical feasibility assessment and delivery of a BAU enhanced test facility based on the Y2K ring fenced environment. -
Project Manager – Bts, Y2K ProgrammeBarclays Bank Jun 1998 - Jan 2000Delivery of a world-class fully integrated and ring fenced end-2-end test environment that replicated full cross centre data processing of the top 42 mission critical systems in a real time simulation of the millennium cut over. -
Project Manager – Bts, International And Major ProjectsBarclays Bank Jul 1997 - May 1998Madrid Area, SpainManaged a number of international infrastructure Projects (Madrid, Paris, Lisbon and Athens) as part of the European Retail Banking Group (ERBG) Pan European application strategy. -
Project/Transition Manager – Bts, Transition Support (Madrid)Barclays Bank Jan 1996 - Jun 1997Madrid Area, SpainMadrid based Transition Management role with responsibility for integrating Spanish Operational support teams and Network (LAN/WAN) Analysts into the UK. -
Senior Operations Analyst – Bco, Sit UkbasBarclays Bank Apr 1993 - Dec 1995 -
Senior Operations Analyst – Bco, Sit BarclaycardBarclays Bank Feb 1990 - Mar 1993 -
Senior Operations Analyst – Crsd SupportBarclaycard Oct 1988 - Feb 1990 -
Operator/Senior Computer Operator - Crsd, OperationsBarclaycard Mar 1986 - Sep 1988 -
Accounts Clerk - Bookkeeping, Finance And Accounts DepartmentBarclaycard Oct 1984 - Feb 1986
Mike Saunderson Skills
Frequently Asked Questions about Mike Saunderson
What company does Mike Saunderson work for?
Mike Saunderson works for Ms Itech Management Ltd
What is Mike Saunderson's role at the current company?
Mike Saunderson's current role is IT Consultant at International Olympic Committee – IOC.
What is Mike Saunderson's email address?
Mike Saunderson's email address is mi****@****lko.com
What skills is Mike Saunderson known for?
Mike Saunderson has skills like Project Portfolio Management, Project Delivery, Stakeholder Management, Prince2, Outsourcing, Programme Delivery, Business Transformation, Infrastructure, Governance, Data Migration, Project Management, Management.
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