Michael Schneider Email & Phone Number

Washington, District Of Columbia, Us

• Champion overall business performance of the organization for both commercial and government entities. This entails business operations, revenue growth, business strategy, and quality assurance. • Provided outstanding leadership for a highly-specialized and geographically-distributed team of consultants, practitioners, and subject matter experts via lean operation methods that mitigate profit leakage and increase operational efficiencies.• Direct strategic client relationships across a wide array of industries, including cybersecurity, compliance, information technology, telecommunications, public-private partnerships, staffing and back office solutions, professional services, government contracting, higher education, integrative design services, and actuarial services. • Expand and develop teams to address challenging client objectives related to the acquisition of government contracts, efficient project and program transition, and profitable service delivery solutions.• Support strategic partners with consultants and subject matter experts for staff augmentation or long-term roles.Key Accomplishments• Aided clients in winning over $4 billion in client-assisted government contract awards.• Revitalized a struggling PMO for a Fortune 200 telecommunications company.• Facilitated a mission-critical communications provider to the U.S. Senate in the re-engineering of processes and policies for physical and electronic enterprise security, continuity of operations planning, and incident management response.• Assisted a Fortune 200 information technology company in the successful re-compete of a multi-billion-dollar Information Technology Outsource (ITO) contract with the City of San Diego.

Government exists to serve the people. In recent times, government has struggled to provide a great customer experience in delivering these services. We expect the same experiences from government that we receive from the best private sector experiences. Gov-CX is here to help drive better government.Gov-CX is a Service Disabled Veteran Owned Small Business (SDVOSB) focused on assisting government at all levels to better serve its customers. Through the use of customer experience management practices, we work with government to transform their relationships with customers to create better experiences for those served and those in civil service.

Rockville, Md, Us

• Pioneered the recovery of the Program Management Office (PMO), which resulted in greater transparency, optimization of operations, and client satisfaction. • Oversaw the Program Management Office for the preeminent Federal government grants management system (GrantSolutions) in order to ensure the portfolio of IT programs and projects met organization goals and objectives. • Established a strong, centralized project governance culture with program processes and controls based on the organization’s Software Development Life Cycle (SDLC), PMI’s PMBOK, HHS’s Enterprise Performance Life Cycle (EPLC), and CMMI Level 3 to drive client satisfaction and service delivery excellence. • Functioned as a key architect in re-engineering and defining the standards and processes of the organization for the next phase of growth. • Managed programs for strategic onboarding, management, stakeholder engagement, and program implementations for the Centers for Disease Control and Prevention (CDC).Key Accomplishments• Protected a $63 million contract from cancellation via strong stakeholder management and the creation of a new SaaS SDLC approach for the Centers for Disease Control and Prevention.• Recovered a failing PMO within the company, which led to better customer satisfaction, transparency, and service delivery.

• Controlled the strategic and day-to-day business operations of a corporate health and wellness company serving large corporations. This entailed leadership and management of operations and service delivery, including client success, project management operations, and data analytics and reporting.• Guided several diverse teams, including a large geographically-distributed account management team, project management office, and reporting and analytics group. • Originated the Project Management Office (PMO) and project management methodology, resulting in leaner, more profitable and predictable engagements.• Excelled as the key principle and decision maker for capacity planning and demand management.• Conceived an integrated program for reporting, contracting, and compliance tracking, which also included trend analysis and dashboard reporting.Key Accomplishments• Instituted the PMO and project management methodology, resulting in a leaner and more structured service delivery model that reduced delivery time and associated costs, while concurrently increasing client satisfaction. • Integrated and developed a program for reporting, contracting, and compliance tracking, including trend analysis and reporting that resulted in greater clarity regarding client satisfaction and contract compliance. • Formulated a new, data-driven analytics program providing clients with real-time reporting on the health and wellness of their enterprise and employees.

Global, Us

• Administered a geographically-distributed team supporting full lifecycle operations for the following divisions: State & Local Enterprise Solutions, State Healthcare Division, and Emerging Technologies Group. • Accountable for supporting all stages of the opportunity lifecycle, from preliminary business intelligence gathering to contract closeout. • Contributed actively to the areas of account management, channel management, project management, contracting, negotiations, business process engineering, and capture management support. • Led projects that highlighted secure cloud computing for government, healthcare IT for Medicare and Medicaid, meteorology and climatology solutions, IT solutions for secure identification and centralized issuance of driver’s licenses, biometric identification technology, and automated traffic management solutions (ATMS). • Responsible for several high-visibility and groundbreaking CSC engagements at the client and partner levels within cloud computing and healthcare IT. Key Accomplishments• Served as key management team member (pre and post award) for the State of Maryland Medicaid Enterprise Restructuring Project (MERP), valued at $ 297 million. • Acted as lead negotiator and management team member for a prime IT contract for the implementation of a statewide Microsoft enterprise SaaS suite for the State of California, valued at over $60 million.• Fulfilled duties as senior contract leader for the first cloud computing engagement within the government sector with the City of Los Angeles and Google.

Global, Us

Key Accomplishments• Excelled as a vital part of the NBC Universal's M&A Team for the purchase The Weather Channel ($3.5B), as well as being an appointed member to NBC's post-acquisition integration team.• Established the General Electric Alliance, which was focused on the innovative incorporation of advanced weather forecasting capabilities for renewable energy systems that enhanced real-time decision making and power production planning. • Spearheaded and negotiated a complex custom syndication partnership with Microsoft in unprecedented time, generating performance 5x greater than initially projected.

Key Accomplishments• Supervised and augmented an interactive distribution program with a leading technology OEM, driving revenue from $3 million to over $12 million within a two-year period.• Configured new processes for negotiations and contracting that resulted in the savings of hundreds of thousands of dollars annually, in addition to minimizing the time needed to close new contracts.• Built out the commercial and government sector unit with the creation of innovative solutions for commercial and government clients. This included achievements that increased business operational efficiency, protected life and property via hyper-localized sensor capabilities, and maximized supply chain effectiveness via the mitigation of risk associated with adverse weather events.

Executive Certificate, Business Strategy And Competitive Advantage

Executive Certificate, Online Marketing

Graduate Executive Certificate, Joint Innovation Mangement Program

Ba, Political Science/Pre Law

Hs Diploma