Michael Scime Email and Phone Number
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PROVEN, PERFORMANCE-FOCUSED MULTI-UNIT OPERATIONS MANAGEMENT LEADERContact Center/Warehousing and Distribution/Logistics/Facilities/Safety/Compliance/Records Management/Project Management/Six SigmaI am a business manager focused on building effective, high-performing teams in the areas of logistics, service delivery, and business administration. I specialize in the management of processes requiring strict adherence to standard operating procedures to reduce variance, mitigate risk, and improve profitability using a systems view. I have experience in supporting account management and sales functions to drive revenue growth and client retention and in developing and maintaining relationships with suppliers.Areas of expertise: P&L Management | Strategic Planning | Process Improvement | Multi-Unit Management | Safety and Security | Compliance | Employee EngagementPhone: 302.463.7190Email: Calsum2@verizon.net
Certainteed Corporation
View- Website:
- certainteed.com
- Employees:
- 2606
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Senior Production PlannerCertainteed Corporation May 2017 - PresentMalvern, Pennsylvania
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Production & Material Resource Planning ManagerMars Mar 2016 - May 2017West Chester, PaDeveloped and communicated weekly production plans based on demand to meet overall customer service levels as well as finished goods inventory and non-quality cost targets. Led Material Requirement Planning (MRP) balancing stock on hand with manufacturing requirements. Developed relationship with suppliers to ensure raw materials arrive at plant in cycle with production. Developed detailed understanding of the manufacturing constraints and capabilities of the plant. Led the weekly Master Production Schedule (MPS) meeting linking in plant teams to review issues and actions relating to the 16-week production schedules. Published production and finished goods inventory plans each period as part of the Sales & Operations Planning (S&OP) cycle. Identify required changes to seasonal inventory pre-builds, re-balancing of production and production shift requirements. Coordinated with segment IEs to review capacity plans and define optimal SC policy and sourcing decisions (cost, service and inventory). • Initiated and implemented new planning strategy that transitioned the plant from a weekly production schedule to a period based production schedule. As a result the plant was able to improve OEE% by reducing the number of required change overs. • Initiated and managed material transition plans for Mars packaging transition to Aluminum Free Laminate maintaining MARs commitment to reducing its Ecological foot print. • Effectively managed the project plans that transferred MRP planning for 10 SKU's to the UK while maintaining appropriate finished goods stock. -
Business Analyst, Sap Key User, Drinks DivisionMars Drinks Mar 2016 - May 2017West Chester, PaAssessed and documented existing business procedures and developed recommendations for SAP implementation. Coordinated and conducted training for software implementation for Production Planning, Materials management, Warehouse management, and Plant Operations; ensuring users maximized efficiencies of SAP. Effectively created training documents and resources using Nexus data base. Conducted user acceptance testing (UAT), identifying discrepancies, properly troubleshooting solutions, and providing resolutions as needed. Proactively communicated with customers, employees and the development team to ensure necessary requirements were met.• Assisted in creating new procedures for document change notices (DCN); improving BOM creation and maintenance process. As result, cycle times to create and maintain BOM information was signification reduced ensuring that the production planner and plant operations had the proper BOM input when needed.
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Regional Operations ManagerIron Mountain Oct 2011 - Jan 2016Sharon Hill, Pa And Wilmington, DeServed as multi-unit manager for 9 warehouses and 2 transportation hubs utilizing warehouse management systems (WMS) for sites ranging from 120K sq. ft. to 250K sq. ft. that generated $50M in revenue from over 6K customers. Supervised a team of 3 supervisors, 5 coordinators and 40 operations service specialist engaged in customer service, inventory tracking, distribution, fulfillment and transportation logistics. Led all aspects of continuous improvement projects including KPI performance management, business intelligence reporting, data analysis and report preparation.• Implemented Management Operating System that employed Six Sigma statistical analysis to improve inbound and outbound productivity, reducing labor by 15K hours over 2 years, which was equivalent to $350K in labor expenses strengthening gross profit while increasing efficiency and quality.• Consistently achieved top-quartile performance for meeting or outperforming quality / KPI’s, in production service and quality metrics by utilizing continuous improvement, 5s and Six Sigma Methodologies.• Won North America Operations Territory of the Year in 2013 for exceeding revenue and profit objectives and surpassing safety performance. • Appointed to a Sentinel team that developed a company wide training program for new supervisors and managers.• Led project plans that merged 3 storage facilities containing 1.5M cubic feet of inventory acquired through acquisitions. Projects completed ahead of schedule and under budget reducing labor and overhead by 20%.• Implemented the (RFID) inventory system 2 months ahead of schedule and under budget by developing, implementing, and managing 6-month project plan. -
Operations Manager - Data Backup And RecoveryIron Mountain Dec 2001 - Oct 2011Malvern, PaDirected activities of high-security, off-site data storage facility, supplying backup storage and delivery of electronic media, including project management support for library moves and Disaster recovery exercises, for 1.5K major corporations and government agencies. Administered full profit and loss responsibility for branch. Managed full employee lifecycle, from sourcing and hiring to professional development and advancement for 4 direct supervisors, 20 tape operators, 25 route drivers and 26 vehicles.• Achieved branch financial goal every quarter between 2001 and 2005, paying close attention to labor utilization, resulting in reduced non-revenue generating activities and decreasing non-essential operating costs.• Developed, implemented and managed project plans for 30 – 40 high-profile library moves and Disaster recovery drills that increased branch revenue.• Managed growth that doubled storage and handling activities, becoming 3rd largest facility in corporation. Achievement increased profitability of branch from near last to 12th in organization.• Facilitated continuous improvement processes at branch by introducing productivity standard operating procedures (SOPs) based on Six Sigma and Lean processing methods, increasing employee output from 70 actions per hour to 220, resulting in cost reduction, improved service and increased revenue.• Conducted Facility Health check Audits for territory Data Management facilities that improved SOP and facility compliance that reduced error and Global incident rates.• Received Mountaineering Award for demonstrating extraordinary commitment, direction and focus that resulted in improvement of area and / or company as a whole.• Appointed to Synergy Value team, providing feedback to process engineers regarding system and process enhancements.
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Operations ManagerAaa Mid-Atlantic Oct 1999 - Oct 2001Elkton, MdProvided Total Quality Customer service for AAA members and GM Roadside Assistance customers in need of emergency services. Managed the activities of 6 supervisors, 150 call center associates, 40 dispatchers and over 400 subcontractors. Expertise in call center functions, including, KPI metrics, staffing models, business plans and quality satisfaction measures. Acted as a liaison between the department director, recruiting officers, human resources, corporate training, member relations, field services and accounting.• Reduced average “on location time” by 25% for two consecutive years, through teamwork, integrity and respect for individuals. -
Call Center Supervisor-Medical ClaimsAig Jul 1999 - Oct 1999Wilmington, DeSupervised 10 customer service associates that investigated and resolved medical claim billing errors for AIG's health care benefits program. This was a temporary roll that was created while AIG was upgrading from an older out dated document management platform. -
Customer Service SupervisorVail Resorts 1995 - 1999Keystone, CoSupervised call center activities with a staff of 50 sales, operations, and groups’ agents, acting as an intermediary between the hotel and resort front desk, and guests when crisis management skills became necessary. Assisted agents with strategies to attain sales quota’s by assisting them with pricing strategies. Monitored and leveraged positive performance using Call Management System (CMS). Analyzed performance by conducting quality checks on reservations and billing transactions. Managed scheduling, payroll, and collections, including auditing and analysis of the accounting reports associated with each reservation. Worked directly with hotel management and property managers to address to resolve guest service issues. • Promoted to Lead Supervisor due to knowledge of systems, and ability to Coach and Mentor agents on overcoming procedural questions and issues.• Directed PAT (Process Action Team) meetings to address managerial and procedural problems. • Contributed to an 18% ($1.3million) sales increase year on year through the application of yield management.
Michael Scime Skills
Michael Scime Education Details
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Business Administration And Management, General -
Six Sigma Yellow Belt Working On Black Belt Certification -
Training And Development
Frequently Asked Questions about Michael Scime
What company does Michael Scime work for?
Michael Scime works for Certainteed Corporation
What is Michael Scime's role at the current company?
Michael Scime's current role is Senior Production Planner at CertainTeed Corporation.
What is Michael Scime's email address?
Michael Scime's email address is mi****@****ain.com
What is Michael Scime's direct phone number?
Michael Scime's direct phone number is 130246*****
What schools did Michael Scime attend?
Michael Scime attended Valparaiso University, Aveta Business Institute, Training And Development.
What are some of Michael Scime's interests?
Michael Scime has interest in Valparaiso University, Chicago Bears, Wawa, Valparaiso High School, Iron Mountain Incorporated, Keystone Resort, Delaware, Wilmington, Touchofmodern.
What skills is Michael Scime known for?
Michael Scime has skills like Account Management, Vendor Management, Team Building, Process Improvement, Salesforce.com, Logistics, Sales, Contract Negotiation, Sales Operations, Customer Service, Solution Selling, Budgets.
Who are Michael Scime's colleagues?
Michael Scime's colleagues are Subodh Chaudhari, Tammy Ludwig, Luis Benitez, Sean Watson, Daniel Friscia, Jacob Evans, Brent Terrance.
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