Mike Sharman Email & Phone Number

North West

Accountable for the definition of the organisational IT Strategy primarily focussed on application and infrastructure architecture and driving the Business forward through the use of fit for purpose strategic IT solutions. The role also brings accountability for the success of the IT department and management of external suppliers in order to provide a high quality of IT Service.To improve bottom line organisational profit through the sponsorship and delivery of strategic IT initiatives.This role also carries accountability across the organisation for quality, service, transformation and external accountability, such as the FCA and customer satisfactionKey achievements to date include: Definition and delivery of IT strategic roadmap Completion of a technical infrastructure refresh and reduction in technical debt Delivery of mobile technology enhancing the customer journey Delivery of customer self serve facility Introduction MS Dynamics in order to improve organisational sales by 20% year on year Implementation of a robust DR capability Improving customer and staff satisfaction scores across the organisation Supporting organisational growth through implementation of sensible and targeted IT solutions

Uk

IT Director on assignment as.... 1) Global IT Operations Director at Paypoint Accountable for delivery of all IT Services including Network, Database, Applications and desktop services. Included management of circa 80 staff in order to improve the service offerings and the definition and migration to a more commercial service level driven organisation.Delivery and enhancement of IT Services to UK, Canada and Romaina based Business areasKey achievements during this assignment were to improve stability of IT Services, establish desktop migration plans, oversee Data Centre migration and to provide IT Services on a global scaleand2) IT Transformation Director at the largest solicitors in the North West as (March ‘11-May ‘12) Accountable for the production of a new innovative infrastructure solution and supplier selection in order to achieve a circa 20% saving on IT operational costs. This involved migration to a new supplier providing IT services and a new commercial agreement. A five year strategic roadmap was delivered to the Board of Directors in order for them to achieve Business goals aligned with their growth plans.Key achievements was to migrate IT Services to a new supplier and to negotiate a new outsourcing and commercial contract (circa £6m) in order to achieve key Business outcomes. The future architecture involved implementation of new infrastructure migrated to a cloud based solution in a new Data Centre.

Manchester

Accountable Exec for deliverry and advancement of all live IT services within Corporate Financial Services covering Retail Bank and Insurance lines of Business. Having accountability for defining and delivering the Service Management and Service Delivery functions including a strong influence over the Infrastructure servicesPrimary point of contact for all Business directors for live servicesAccountable for driving the 'service' agenda within CFS. Also, ensuring that project developments are aligned with the service agenda by influencing the designs and ensuring that operational stability is protected during implementationsAlso, accountable Exec for Application Support and Development servicesAccountable for the successful delivery of application support services and the delivery of projects impacting the Insurance BusinessService Improvement programmes were sponsored and delivered to time and budget to ensure that all applications and environments were strategically aligned prior to outsourceAccountable for the successful contract negotiation of a large strategic outsource deal and transfer of staff to the selected supplier. Key to the success was a high degree of engagement with staff and unions to achieve this.Key achievements included:Delivery of an organisational strategy that reduced costs and improved the service offeringDelivery of a new organisational model to encompass ITIL Availability Management structuresDelivery of a key strategic Leadership Development programme delivered to all staff improving staff engagement and motivation

Reporting to the Director of Platform ServicesResponsible for managing 125 staff, delivering and improving technical services that impacted the Banks Web, Mail, Internet Access, Hosting, Microsoft Portal, Messaging & System Management environments. Accountability for delivery of strategic projects that met Business demand and requirements. This enhanced the Banks internet offering and ensured that internal mail services were migrated to a strategic platformAccountable Executive for the overall Platform Services investment and BAU budgeting totalling £65mKey achievements include:Delivery of an organisational strategy that reduced costs and improved the service offeringDelivery of strategic projects aligned to Business areasIntroduced improved control and disciplines to a rapid moving environmentIntroduction of a rapid development methodology fit for web environments and was aligned to the development lifecycleExpanded the scope of the team to include Brochureware applications

Accountable for live support of all applications for Barclays Bank - covering 7 locations with a mixture of on-shore and off-shore teams.The team included delivery of Mainframe services, Database administrators, Unix services, Network services and desktop applications for over 10,000 internal users and the Banks customers as a wholeKey achievements:Re-structured the department in order to improve Aplication services and to turn around the performance of 350 staff across 7 locations.Establised a 'service' culture within the department.Reduced headcount and operatiuonal budget by 20% by ensuring that staff were focussed on the right activity and were skilled in multiple disciplines

Reporting to the Change Director(dual role whilst Head of Application Development & Support)At this point in time the Bank had moved to a 'practice' concept where 'like' practitioners were assigned to a practice that matched their skills and desired career direction, e.g. Testing Practice. It was clear that a Service Management practice was required and my accountability was to define the practice and establish the governance around individual career progression through training and assignment to service and project roles..Key successes:Accountable for the introduction of ITIL disciplines across the Barclays development teamsEstablishment of the Service Management practice from scratchAll staff allocated to projects for 90% of their timeEstablished a future road-map for Service Management strategy within BarclaysIntroduction of a Leadership Programme to develop new Service ManagersReduced the numbers over the years aligned to strategic targets

Accountable for driving IT Services to agreed Service Levels and ownsership of ITIL processes. Key succeses in turning unstable services around through the deployment of Service Improvement programmes and process driven improvements

In order to enhance career and personal experience I took a year out of IT to join the Business line. This role involved a 12mth assignment based in London as a Senior Business Manager to understand the Customer Relationship Management Business function and to establish a new project in order to deliver the function.This added a large element of Business knowledge and complimented my existing IT knowledge

Successful delivery of the technical element of the Exposure Management project. This was a complex systems integration project across mainframe and distributed platforms. This role required supplier management and contract negotiations with 3rd party suppliers in order to deliver the overall project goals.Successful delivery of the techncial phase of the Account Servicing project, managing over 50 resource at its peak over a 2 year projectProject Manager for the delivery of the Corporate Relationship Management project

Responsible delivering design and techncial solutions across all architectures, specialising in mainframe and distributed platformsExperienced in all IT technical disciplines, eg programming, deisgn, analysis, testing phases

IT technical roles including programming, analysis and design, Also Business consultaion and primary contact for IT procurement