Michael Shaw, Mba, Cssgb Email & Phone Number

Salem, Al, Us

Work closely with cross-functional teams such as product management, UX, Knowledge Services, medical directors and support to ensure successful WalkMe integration and adoption of product features.Monitor and analyze the success of WalkMe deployments, make data-driven decisions and recommendations based on solutions performanceProactively engage stakeholders for opportunities of improvement and drive strategic initiativesUtilize Walkme insights for defining KPIs, usage and adoption initiatives

Boca Raton, Florida, United States

Boca Raton, Florida

Coral Springs, Fl

Responsibilities: • Managed the overall coordination, status reporting and stability of project-oriented work efforts, ensuring that project goals and objectives are met within agreed upon time, scope and resource requirements.• Track key milestones and adjusted project plans accordingly.• Prepare and deliver reports and recommendations.• Responsible for quality data collection and analysis and running weekly, monthly, and quarterly QA meetings with Executive Management Team.• Broad scope of initiatives in Business Continuity, Cost Control, and Process Re-engineering.• Operationalized Kaizens within distribution facilities specifically, QA• Demonstrated a comprehensive knowledge of Multi-modal shipping, and related rules and regulations applicable in today's market. • Managed and coached warehouse employees on a daily basis.• Successfully restructured departments in response to serve operating deficiencies across external departments.Accomplishments:• Reduced average inspection time by over 400% • Drove metrics and managed statistics of employee work rate (tracked average amount of orders picked per hour and developed base metric and standards• Successfully transitioned distribution center from Coral Springs to Bolingbrook, IL reducing company costs and increasing efficiency.• Designed and implemented maintenance program for industrial CAD machines, general manufacturing equipment utilizing 6S manufacturing methodology• Attended Annual Hanger Management training

Alpharetta, Ga

Shipping Lead with proven record of success in managing multiple projects and keeping up with high standards of operations, finance, maintenance and customer service.Leadership:• Proven record of building and managing teams while creating an enabling environment.Key Functions:.• Maintained a smooth daily operation including but not limited to: change orders, schedules, management of staff, deliveries and job site safety.• Designed and implemented tracking system for order fulfillment errors• Dispensing of hazardous materials • Rate Quotes for domestic and international customers• Monitoring daily open order reports • Picking, packing, and shipping small package and LTL/FTL shipments using multiple different couriers• Processing Bill of Ladings, Shipper’s Letter of Instructions, and commercial invoices• Inventory management of 18,000 prosthetic and orthotic products• Monitoring work flow of 30 warehouse employees (6 direct reports)• Advanced knowledge of Trend inventory and order management system• Advanced knowledge of the MaxRecall document management system• Exceptional knowledge of Microsoft Windows/Office Suite• Planned strategy to ensure efficient management of assets. Managed maintained and supported the reliability of the systems, equipment, properties and assets in the facility.• Successfully opened Chicago distribution center and trained 15 employees

Alpharetta, Ga

Shipping Lead with proven record of success in managing multiple projects and keeping up with high standards of operations, finance, maintenance and customer service.Leadership:• Proven record of building and managing teams while creating an enabling environment.Key Functions:.• Maintained a smooth daily operation including but not limited to: change orders, schedules, management of staff, deliveries and job site safety.• Designed and implemented tracking system for order fulfillment errors• Dispensing of hazardous materials • Rate Quotes for domestic and international customers• Monitoring daily open order reports • Picking, packing, and shipping small package and LTL/FTL shipments using multiple different couriers• Processing Bill of Ladings, Shipper’s Letter of Instructions, and commercial invoices• Inventory management of 18,000 prosthetic and orthotic products• Monitoring work flow of 30 warehouse employees (6 direct reports)• Advanced knowledge of Trend inventory and order management system• Advanced knowledge of the MaxRecall document management system• Exceptional knowledge of Microsoft Windows/Office Suite• Planned strategy to ensure efficient management of assets. Managed maintained and supported the reliability of the systems, equipment, properties and assets in the facility.• Successfully opened Chicago distribution center and trained 15 employees

Master Of Business Administration - Mba, Operations Management And Supervision, 3.7

Activities and Societies: National Society of Leadership and Success

Bachelor’S Degree, Counter-Terrorism And Homeland Security, 3.1

Criminal Justice/Law Enforcement Administration

College Baseball Athlete