Mike Slack Email & Phone Number

Edinburgh, Scotland, Gb

Lead and motivate a team of 30 people accountable for the delivery of IT services.Created a vision and strategy to digitally transform VisitScotland’s systems and delivered it in 2 years. Legacy systems have been replaced with a suite of Cloud based systems and collaboration tools which have genuinely transformed the business and the way staff are able to work together. With security and data protection designed in from the start, staff are now able to work from anywhere, anytime in a highly secure environment. Highlights include Microsoft Office 365 and Dynamics CRM alongside the delivery of Oracle Cloud ERP within 10 months, ahead of time and on budget. Worked externally to help organisations deliver significant business change, including Historic Environment Scotland, Scottish Canals and Audit Scotland.

Edinburgh, Scotland, Gb

• IT team management with particular responsibility for Business Systems and Service Desk; providing services to 1000 users at 120 Sites• Transformed Service Desk performance applying previous experience to build a highly motivated team. Recruited new staff and instigated formal procedures and processes for handling 1st, 2nd & 3rd line support. Developed key measures and Service Level Agreements generating continuous improvement and consistent high performance. Exceeded targets of 95% of calls closed on time in full and 99% system availability• Reshaped the Business Systems team to meet the business need, linking personal objectives to the business strategy. Transformed the team capabilities, recruited additional staff and created a technically skilled support and development team• Identified key risks to IT and the organisation and initiated projects to implement robust backup strategies, disaster recovery, licence compliance and asset management• Successfully delivered a number of key business projects applying Prince 2 principles• Developed and managed external service contracts to provide technical support and project resources in the Sage environment

Livingston, Gb

Managing Active Directory and VMware project for NHS Tayside

Irving, Texas, Us

• Responsibility for internal IT team management of 25 people, £2.5 million budget. Delivering a wide range of services to internal business (500+ Users) and external customers through managed Service Level Agreements• Business transformation through use of integrated business systems and business process re-engineering. Extended use of ERP linked to shop floor systems. The project was awarded ‘Best of British Manufacturing Award” overall winner 2006 having demonstrated 36% productivity improvement, increased revenue of £800,000 and £500,000 reduction in IT costs• Developed and implemented strategy to restructure IT departments into one 25 person team. The IT service delivery was then transformed through the successful implementation of a new business management system accredited to ISO9001:2000, ISO27001:2005 and TICKIT, leading to reduced IT costs and improved service levels• Transition of IT service provision from local team to Global Shared Services

Irving, Texas, Us

• Project Managed highly successfully implementation of Global SAP system for the Celanese UK operation, on time and below budget. The project was acknowledged as the most successful implementation within the group• Commercial account management for external customers including HSBC, Kuehne + Nagel and Akzo Nobel. Providing IT services including helpdesk, project management, business systems and infrastructure support and consultancy• Managed IT infrastructure including Windows servers (50+), UNIX servers, Active Directory, SAN, Desktops and Laptop PCs, Citrix, Local and Wide Area Networks, Wireless, MPLS, VPN, Firewalls, Cisco Routers and Switches, Email and Internet Connectivity and Security, DECT and Mobile Telecoms• Many years experience managing business and systems development environments including SAP, MFG/PRO ERP, Business Intelligence, ORACLE, MS SQL, Workflow, Web Applications, .Net Framework, SCADA, LIMS and Computerised Maintenance Management

Little Falls, Nj, Us

• Responsible for managing IT service provision, major projects and IM strategy with link to corporate strategy and 5 year plan• Successfully managed many large business projects on time and to budget, including Computerised Maintenance Management, Advanced Planning & Scheduling, Inventory Control, Automated Warehousing & WIP tracking, Bar-coding & RF handhelds, company-wide desktop & server replacements• Developed and managed SLA’s with IT service providers for delivery of IT infrastructure services

Little Falls, Nj, Us

• Full responsibility for Business Unit IT strategy and service delivery of a small team responsible for providing all IT support, training, development, strategy and services across 2 sites. Regarded as a ‘shining light’ among the other units, leading to a senior role in the reorganised IT structure• Technical skills include HP/UX, MFG/PRO, Windows Server and Desktop OS’s and Microsoft SQL Server • Key projects managed including Year 2000, NT Migration from Novell, Site Security and Access Control, Fleet Management, Pressure and Lifting Systems, Emergency Call-Out

• Provided IT support and project management to Site Services business and senior corporate executives• Key responsibility for implementation and development of large projects including MFG/PRO ERP package and automated stores system integrating ERP with ‘state of the art’ Carousels and Cranes• Technical skills include MFG/PRO, Progress 4GL, HP/UX, NOVELL, Microsoft Windows

- COBOL programming- Contract work for a number of large organisations- Design and analysis, programming, training and support.

Prince2 Registered Practitioner

Itil Foundation

Msc, Business Management

Diploma, Process Business Management

Certificate, Engineering Business Management

National Certificate, Occupational Health & Safety, Nebosh

Btec National Diploma, Computer Studies