IT solutions management consulting and implementation. Currently consulting for municipal and Commonwealth of Pennsylvania IT infrastructure projects. Acting Director of IT for the Centre Area Transportation Authority, State College, PA.

This newly created position is an integral part of the overall Customer delivery and growth strategy for Quotient Technologies. I will help lead the company's retail and partner business development efforts, focusing on our next generation cloud-based platform for some of the world’s largest retailers. Quotient has an industry-changing solution, and I'm excited to be part of the team bringing it to life.

The Unified Messaging Branch is responsible for the Federal Judiciary's collaboration tools and technology used by the 300 Courts. The UMB provides migration, deployment, configuration and security services for the collaboration suite under the A.O.'s Systems Deployment and Support Office.

Shared Services / IT Change Leader - passionate and relentless about quality of service, ROI, and employee engagement.Currently freelancing, but open to possibilities. Currently working with SOCAP and some of their strategic partners/key members to build solution practices that will attack intractable problems throughout the CPG industry.

Responsible for:Global Consumer RelationsConsumer InsightsSupport Center Service DeskClient Technology Support (Deskside Support)Tier 3 Support GroupSocial MediaGlobal TravelCorporate ReceptionGlobal Engagement Services is a cross-functional, enterprise-wide initiative to unify point-of-contact engagement requests by building innovative new capabilities that leverage technology and optimized processes toward a consistent quality of experience for all consumers, customers, employees, and associates.

Responsibility for client technologies (desktop architecture), client support, Executive concierge services, and desktop and user-facing technology projects across multiple regions.Key areas of focus are driving user adoption, cross-functional integration, enhancing ROI, and collaboration strategies.

Change of this sort requires a synthesis skills and knowledge needed to facilitate enrichment of the client environment with cloud-based collaboration technologies, (enhancing the Microsoft 365 environment with Google Docs, Drive, and other products via GADS) without loss of productivity. A three-fold approach leveraged areas of opportunity in process optimization, collaboration, and productivity; each requiring simultaneous and meticulous attention to relationships, the impact of change, and technical execution. A key challenge and requirement was that existing technologies be preserved and integrated with the Google cloud in a way that is transformational and complimentary, without being disruptive. Deep understanding of current process, business needs, and current tool-set capabilities related to proposed enhancements via Google products were invaluable during planning and design, especially.

Built and lead global support and engineering organizations from scratch to establish and sustain world-class service for a burgeoning company rapidly entering new markets and geographies. • Created local and remote support teams, Desktop Engineering/Architecture team, and Executive support functions, for US, Europe, and Asia/Pac operations.• Established policies, procedures, vendor relationships and managed all desktop technologies (PC and Mac hardware, software, mobile devices, and all other productivity and collaboration technology).• Provided thought leadership and resources for Infrastructure, PMO, IT Security and Controls, and Networking teams until those teams were self-sufficient and independently lead.

As Organizational Change Readiness Manager I had leadership responsibility for helping prepare the business for the effects of user-facing IT projects and initiatives . The OCRM focused on the people side of change – including changes to business processes, systems and technologies that affect user productivity. The primary focus was on creating and implementing change management plans that minimize employee resistance and maximize employee engagement and adoption. My main goals were to maximize adoption, utilization and proficiency with the change results – ultimately maximizing both employee productivity and return on investment for those projects or initiatives.

Measure and improve technology services and processes in order to drive increased value and accountability for each. Primary duties revolve around measures of performance, cost, and satisfaction; and engineering improvements based on the results.

Dedicated resource to support all technology for the senior leadership of the company.

IT engineer and desktop support.