Mike Smid 🚀 Email & Phone Number

Netherlands

Netherlands

Medellín, Antioquia, Colombia

Helping travellers in Medellin to live the best possible experience through my unique tours through nature and sports events.

Cheyenne, Wyoming, United States

My mission has always been to inspire people to become better versions of themselves, and I truly believe a location-independent lifestyle helps doing that. It actually beats any other way.After having lived abroad for over 8 years in first, second and third world countries, my experience can guide you on the way of becoming a successful digital nomad.My FREE training programs will teach you everything you need to know to start out, while my coaching programs can help you grow further.

Amsterdam, North Holland, Netherlands

We help entrepreneurs around the globe grow their businesses using the powers of online marketing, paid advertising and outreach programs. 📈 We currently help more than 200 companies to grow through online marketing 📈 We guarantee PROFITABLE lead generation campaigns, we guarantee quality📈 We guarantee a full pipeline of potential candidates for your job openings📈 We have a unique method for outreach to hyper-targeted prospects on LinkedIn 📈 Specialised in complete funnel set-up including landing pages, lead magnets & email campaigns📈 Omni-channel marketing campaigns through social and search platforms (Facebook, Instagram, Google, Bing, TikTok, Pinterest & Spotify)

Global

Expandant is a rapidly expanding digital marketing agency currently operating in over 10 countries in 4 different continents. After partnering with Gigaleads in 2022, Expandant started focusing on generating leads on autopilot for SMB all over the world.With our team of experienced and dedicated storytellers, result-driven campaign managers and extremely helpful account- and client managers, we deliver highly targeted leads to companies around the globe.📈 Generating leads through paid social and search advertising📈 Building 100% automated email campaigns for a continuous source of leads📈 Our own (FREE) app to follow up on your companies' leads and keep track of to-dos📈 Operating in over 10 different languages and more than 10 countries

Sofia, Bulgaria

Yource (previously "Euroccor") is an offshoring contact center offering multilingual services to companies all over Europe. My growing teams consisted of 90+ employees at its peak, including operational teams for 3 different clients on all levels: call center agents, supervisors, trainer, quality monitors, IT specialists and traffic monitors.📈 Setting and meeting performance targets for efficiency, sales and quality through executing and maintaining management processes and disciplines in the areas of: schedule and quality management; communications management; cost management; risk management; change management;📈 Planning and managing change - focus on opportunities rather than limitations, dealing with objections and motivating subordinates during change;📈 Managing cost, schedule, and performance of projects to influence organization's financial profitability;📈 Translating processes, policies, procedures and systems into value-added solutions that the processors understand;📈 Continually review existing process and procedures to identify improvements to service levels and profitability;📈 Managing the team – setting objectives, performance appraisal, taking part in recruitment process, responsible for the motivation and wellbeing of the team, providing guidance, timely and constructive feedback, development and quality support and control to the team, staff and succession planning;📈 Coordinating bonus systems and other incentive schemes;📈 Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues, monitoring random calls to improve quality, minimize errors and track operative performance;📈 Forecasting and analyzing data against budget figures on a weekly and/or monthly basis;📈 Developing, implementing and reviewing core responsibilities and tasks;📈 Analyzing performance statistics and making decisions on basis of these statistics.

During my period as a team leader, my growing team consisted of 30+ employees, including traffic monitors, quality monitors and trainers. We worked on different sales and care channels, such as inbound and outbound telephony, inbound and outbound emails and live chat.📈 Planning and change management - focus on opportunities rather than limitations, dealing with objections and motivating subordinates during change;📈 Translating processes, policies, procedures and systems into value-added solutions that the processors understand;📈 Continually review existing process and procedures to identify improvements to service levels and profitability;📈 Managing the team – setting objectives, performance appraisal, responsible for the motivation and wellbeing of the team, providing guidance, timely and constructive feedback, development and quality support and control to the team📈 Random monitoring of calls with a self-developed quality form to ensure quality is in line with client expectations, provide constructive and timely feedback, keep track of quality development📈 Developed action plans for long-term underperforming agents to help them improve, rather than punish for not performing, close follow-up in a personal approach📈 Initial and ongoing training of employees in a structured, practical and interactive way, not letting trainees fall asleep using interactive and fun roleplays📈 Performance and development meetings with team members to show their improvement and find ways to perform even better together

Emmen

Aktiesport is one of the biggest sports brands in The Netherlands with one or multiple stores in almost every city. The store I worked in had 15+ employees for whom I organized planning, training, coaching and development plans, next to organizational and visual merchandising activities.📈 Visual Merchandising – using psychologically proven ways to present our products to visitors in an attracting and converting way📈 Employee Planning – translating numbers and running campaigns into a planning that suits both the needs of the store and the employees📈 Coaching & Development – closely following the performance of employees on the levels of customer friendliness, up- and cross selling and schedule adherence📈 Training – both new and existing employees need regular training to get a feeling of improvement, challenge them in creative ways to surprise and improve their performance, keep employees highly motivated📈 Administration – daily, weekly and monthly financial administration for HQ and the web shop department