Responsible for team of 6 engineers, delivery of new digital products, continuous deployments, testing, training, and change management for business apps and customer facing mobile apps handling scheduling and logistics optimization, work estimation, project management, and financial transactions. Continuous delivery in 2-week sprints, 10-week PI’s in a SAFe agile scrum framework tech startup company. Products developed in Golang, and Microservices architecture integrated with a core 3rd party CRM system.

Responsible for agile scrum transformation within the Payment Systems onshore and offshore teams of 24 Dev, BA, and QA resources, digital delivery lead and ensuring team adherence in a SAFe framework. Coached team resources and stakeholders on the framework, objectives, and achievements of the ceremonies.Initiated and executed Customer Experience programs fulfilling bankcard compliant requirements, with time constraints, integrated with various POS, Payment Systems and Fulfillment systems. Responsibilities were defining the mission and scope with Exec Sponsors, identifying business, IT and vendor stakeholders, and coordinating matrix resources to document E2E current and future state workflows, project deliverables and timelines. My deliverables included: Technology roadmap, milestones, identifying dependencies for program deliverables, integration and E2E stories, and leading execution for BA, Dev, and QA resources. Established charters, program kick off, weekly status, team collaboration, and agile ceremonies.

Led agile delivery teams of Architect, Dev, UX, BA, and QA resources that generated $11.2M revenue in 2 years, cultivated relationships with industry leading technology teams in restaurant, healthcare, and financial services industries. Organized and led client delivery on full SDLC projects, product releases, scrum ceremonies, and scrum teams. My deliverables included: technology roadmaps that led to SOW agreements, hosting project launch, enabling team adherence to scrum ceremonies, team collaboration, user stories, acceptance criteria, and weekly status reporting. Creating roadmap, stories, and test cases, using scrum framework on a $1.5M cloud, mobile Health Care CRM portal. Implementing a $6.2M agile-scrum process for FGMC to manage IT deliverables in the PMO and Portfolio programs. Executing agile scrum ceremonies, stories and test criteria on a $1.2M cloud, KDS for Wingstop restaurants.

Implemented scrum and led ceremonies for telecommunications DW and BI resources. Coached 20+ resources on the SAFe framework, objectives, and Scrum ceremonies.Responsible for delivery, driving scope discovery, user stories, acceptance criteria, JAD sessions, analysis, design, source to target mapping, defining transformations, data migration/integration planning, identifying risks, mitigation plans, issues, decisions for multimillion-dollar program of DW and BI capital projects. My deliverables included: MS TFS sites, MS project plans, technology roadmaps, project charter and weekly status decks, scheduling and presenting project kickoff, weekly status, and scrum ceremony meetings.

Led iterative DW and BI capital programs focused on sales reporting for servers, direct/indirect supply chain, and cost management totaling $5.6M. Facilitated onshore and offshore scrum teams for BA, SA, Data Modeling, ETL, BI, UX and QA roles, cleared obstacles, mitigated interruptions, and improved team dynamics.Actively participated in Data Governance weekly product, quality, and PCI reviews on all phases of the projects and influenced staff to conform to the policies set forth for the products.

Led programs budgeted up to $500K focused on eCommerce, electronic bill payment, mobile applications, and IVR systems. Leveraged Waterfall, and Six Sigma Lean SDLC to manage teams of up to 12 in product design, development, UX and QA.Worked directly with customers, VPs, account executives, program managers, tech leads, and change management teams to gather requirements, communicate progress, and ensure successful implementation.

Held responsibility for Teradata and iOLAP vendor management on multiple DW and Reporting programs budgeted at $7.2M including Marketing, Reservations, Ticketing and Sales Compensation reporting and Loyalty Reward reporting. • Program Management: Led 2 Teradata and iOLAP teams of 8 onshore and 12 offshore (Hyderabad) ETL, Data Modelers, BA, SA & QA resources in a PMO. Collaborated with Business & IT VP’s, Directors, Managers, PM’s, PCI Security, Internal Audit and Architect teams. • Implemented Agile methodology processes and tools to business and IT teams, executives, directors and managers.

• Responsible for leading multiple Benefits Enrollments & HR Administration applications budgeted at $1.2M.• Leading 3 teams of 6 to 12 Java Engineers, PM, BA & QA resources.• Collaborating with CEO, CIO, COO, Business Sales, Marketing, Customer Service & IT teams.

• Project Lead on the $15M Rapid Rewards loyalty program to convert credits to miles within the Reservations & Ticketing Customer Experience Business services that supported 4 front end customer applications (southwest.com, airport POS systems, airport kiosk systems, and call center applications) and 28 downstream back-end systems (Sabre, EDW, Accounting Systems, and Reporting Systems).• Leading 3 teams up to 12 onshore internal and Thoughtworks and Loyalty Method vendors, Java, BA & QA resources.• Defining as is and to be analysis documents and requirements that generated approximately 900 user stories. • Creating Reservation and Ticketing Business Process Models (BPM) showing the interaction with the front-end applications and business services.• Collaborating with Business & IT Pricing, Finance, Marketing, Reservation and Ticketing resources.• Leading Product Demos, JAD sessions & presenting feedback to project stakeholders up to Executive Leadership.• Implementing and training developers using Agile development methodologies, JIRA and MS Project.

Responsible for leading external client requirements gathering, design, technical solution analysis, defining IT deliverables, estimates, test plans, timelines, roadmaps and SOW’s for projects ranging from $3K to $2M.• Program Management: Reviewing estimates and staffing plan weekly with the internal Executives Project Steering Team. Implementing processes to improve resource collaboration in Design, Development, QA, and Deployment activities.• Quality Assurance: Reviewing QA test cases and performing functional testing prior to the QA release.

Responsible for leading the development of and implementing online benefits enrollment applications for external clients and the respective EDI services for major insurance and payroll systems. Leading teams of 4 business analysts and 5 developers on multiple implementation projects.

Responsible for COTS projects for the IBM Retail Banking website, Interactive Voice Response, CRM System, and the Finance core operational system.

Responsible for system enhancements for the Commercial Real Estate Asset Management group.

Responsible for performing analysis, design for Mortgage Lending Sales and CRM application, Web applications and Interactive Voice Response systems working with Tata Consulting Services vendor within a CMM level 2 IT company.Systems Analyst:• Leading analysis and design for the Y2K Disaster Recovery program, In House Origination of Mortgages with Fiserv, National Mortgage Closing Costs Data Management, Online Rent vs. Buy Calculator, Online Banking Loan Applications and Online Banking Loan Pre-Approval programs.• Providing level 3 systems support, technical training programs, project reports, RFP proposals and SWOT analysis.Project Management:• Managing TCS vendor contracts, IT budgets, costs, spend, estimates, business, functional, system requirements and application designs.• Meeting with executive management up to SVP levels, end-users, and IT TCS staff to scope work, define requirements, document project plans, manage resources and prioritize projects.• Managing team of 12 onshore & offshore (Bangalore) IT resources. • Assisting PMO team to develop Requirements documentation, System Design, Test plans and Test cases.• Creating training programs and leading training classes for end users.