Mike Solin Email & Phone Number

• As part of the Client Platform Engineering team, is responsible for the functionality and security of ~10,000 company-owned macOS, iOS, and iPadOS devices. In addition, helps maintain Windows, Linux, and ChromeOS devices, as well as DoorDash's VDI environment.• Overhauled the macOS onboarding experience for DoorDash employees, adding customization and branding, while reducing the setup time to ~10 minutes. Worked closely with teammates to migrate all macOS, iOS, and iPadOS devices from Workspace ONE UEM to Mosyle for device management (MDM). Helped move all device management configurations to version control (GitHub).• Writes and maintains internal and external documentation, and mentors service desk employees to serve as an escalation point.

Philadelphia, Pennsylvania, United States

• Developed and maintained macOS patch management and a self service app catalog for ~700 university-owned Macs using open source tools such as Munki, MunkiReport, AutoPkg, and Nudge, as well as custom code. Instituted an annual project management initiative to support new macOS upgrades, which allowed users at SJU to upgrade to Big Sur, Monterey, and Ventura immediately upon release.• Introduced Mobile Device Management (MDM) and configuration management for macOS and iOS devices using VMware Workspace ONE UEM. Transitioned from monolithic imaging, to modular imaging, to zero-touch deployments utilizing Apple’s Automated Device Enrollment Program.• Spearheaded the effort to use Workspace ONE UEM on the Windows platform to replace legacy imaging and configuration management workflows, accomplish zero-touch deployments, and develop a self service app catalog.• Other responsibilities included building SSO and user provisioning integrations with third-party applications using Microsoft Azure, strengthening endpoint protection with Malwarebytes Nebula, and securing endpoint backups with CrashPlan. Also, was the primary engineer responsible for SJU’s Adobe, Slack, and 1Password services.• Assisted faculty, staff, and students with upper tier support. Developed extensive internal and external documentation.

Philadelphia, Pa

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Henrico, Virginia

• As the sole onsite IT administrator, was responsible for establishing a newly opened call center in the Richmond area. Duties included deploying and supporting computers, telephones and printers for 200 customer service representatives and support staff.• Coordinated between other national and international company sites, local technology vendors, and specialized offsite IT support.

State College, Pennsylvania Area

• Using custom code, ensured smooth operation of ~700 university-owned Macs throughout Penn State’s University Park and Harrisburg campuses. Maintained legacy monolithic deployment system using Radmind, while implementing a new modular system using Tivoli Endpoint Manager (BigFix).• Assisted staff, faculty, and students with software installation requests and troubleshooting.• Created and maintained thorough documentation in both a private wiki and a public-facing website.

Philadelphia, Pa

• As part of a team of certified technicians, completed Apple device repairs at an Apple Authorized Service Provider.• Re-implemented and improved my imaging and NetBoot-based troubleshooting systems.• Provided onsite setup and training for new macOS and iOS users.

Philadelphia, Pa

• As the sole certified technician, completed all Apple device repairs at an Apple Authorized Service Provider.• Developed a customized imaging system utilizing DeployStudio and macOS Server to speed up computer repairs.• Created an extensive NetBoot-based troubleshooting system to quickly and accurately diagnose machines.