Michael Spaid Email & Phone Number

Vail, Colorado, United States

Vail, Colorado

Vail, Colorado

Avon

After spending time working in hotels, Michael has made a change into Baking. He started his new career in June, 2016 and is looking to learn all about his new profession.

Beaver Creek

After working for a year in Sales, Michael Spaid wanted to return to the Customer Service side of Hospitality. He found a career at the Beaver Creek Lodge as a Front Office Manager. Here, he manages Reservations, Valet, Concierge and the Front Desk. While managing a staff of 11, he also had to work closely with Housekeeping and Engineering in order to provide outstanding customer service. Having had a chance to meet with the corporate team, he looks forward to implementing several changes for the hotel.

Vail, Colorado

Mike Spaid started on a new direction with his hospitality career. He is now the Director of Sales and Reservations for the IHG Holiday Inn Apex Vail. He is able to bring his high level of customer service back to the Vail Valley, including updating hotel content, working closely with IHG corporate sales team, and improving on the hotel standards.

Mike Spaid enjoyed his position at Teton Resorts as this positioned honed his skills in online management of inventory, content, pricing and complex bookings. He also managed reservation department for two local properties. His team of 7 vacation specialists/reservation agent focused primarily on providing an exceptional experience to all guests. Mike also managed inventory for the hotels via online technology, oversaw all group bookings, conference requirements, and contracted room blocks. He also provided weekly and monthly reports for the Revenue Manager’s Yield meeting and was responsible for assisting the Front desk with coordination of any additional guest needs.Additional accomplishments:- Implemented all standard operating procedures (SOPs), which did not formally exist upon his arrival. - Navis system implementation to improve ancillary revenue by providing better follow up protocols and identify additional opportunities. - Streamlined VIP reservation tracking across multiple properties to provide a more in depth and pleasurable experience, resulting in more repeat business.

Jackson, Wy

Mike Spaid successfully managed the reservation department for four hotels within the MetWest Terra group. These included three hotels in Jackson, Wyoming as well as one off site property in Sausalito, California where he honed his expertise in successfully multitasking his time between the four hotels. Using his skills as a manager, he was adapt at training his new employees on the Aspire funnel, and was therefore better able to increase upgrade revenue.Additional accomplishments:- Lead trainer for the Springer Miller Systems for cross training with the front desk.- Enhanced weekly staff meetings by improving the 14 Day Outlook by adding additional information such as incoming Owners/VIP's and any notes or requirements they might have.

Vail, Colorado

Mike Spaid started as the Assistant Front Desk Manager at the Austria Haus within the Vail Resorts company. Due to the size of the hotel, he was responsible for the arrival and departure of his guest, but also had to ensure that upon arrival each guest room was cleaned and inspected per Vail Resorts standards. His attention to detail was noted and he was promoted to the Assistant Group Reservation Manager, where he had to opportunity to help open the newest hotel in Vail. After a year working with the sales department developing his his skills at reading and implementing group contracts, he was moved to the Lodge at Vail front desk as an Assistant Front Desk Manager.Working closely to ensure his guest needs were fulfilled gave him the confidence and knowledge to deal with difficult guest and the unique situations that arose in a four star property. Culminating in his promotion to Reservation Manager.During his tenure, he managed four hotels in Vail, several multi-million dollar off site chalets, and was able to assist the area manager in running four properties in Beaver Creek, increasing his knowledge in budgeting, forecasting and the day to day operations for the hotels.Additional accomplishments:- Successfully ran and implemented the safety meetings, including auditing hotels and promoting a safe working environment. - Created Standard Operating Procedures for the opening of a new hotel.

Mike Spaid started off his hospitality career as a front desk agent for the Sheraton Mountain Vista. Using his vast knowledge of customer service he gained working in restaurants as a server/bartender/manager for the past 13 years, he was able to provide excellent customer service, was able to communicate and coordinate with the housekeeping and engineering departments to facilitate a seamless check in/out process, and learned how to ensure guest satisfaction. His love of the Rocky Mountains and his expertise associating with the public made his the best choice for the Front Office Manager. There his skills in communication, problem solving and delegation were able to shine.

Ba, Social Science

Education record